Customer Service Store Manager

Tracy Johnson

#readytowork

Rocky Face, GA ***** aduutp@r.postjobfree.com 404-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

General Manager

Office Depot OfficeMax - Atlanta, GA July 2019 to January 2020

Responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships. Ensure maximum sales and profitability by focusing on key business initiatives.

Provide associate training and development, talent assessment, identifying and developing top talent, and succession planning. Lead, motivate and inspire associates to create a customer first environment resulting in a memorable and positive customer experience. Engaged with the local community and hosts in-store events with businesses to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Create an environment that fosters a positive and inclusive workplace.

Operations Team Lead

Academy Sports & Outdoors - Atlanta, GA October 2018 to July 2019

Coordinate various operational functions and provide guidance to asset protection team, cashiers and custodians as well as actively participate in floor walks with Store Manager, Store Director, District Manager, and Regional VP.

Provide operational leadership to staff to ensure exceptional customer service in on top of their priorities.

Manage daily workload planning and oversee the completion of process improvement projects and initiatives.

Process and maintain direct shipment forms while supervising supplies ordering and purchasing. Monitor staff's compliance with internal policies and procedures as well as ensure adherence to all applicable

laws, especially during firearm sales. Oversee sales teams in conducting background checks and ID verification.

Area Manager/ Store Manager

Chico's FAS - Atlanta, GA July 2012 to May 2016

Managed day-to-day operations of a retail clothing and accessory store while supervising a team of retail employees, planning work processes, enforcing corporate strategic initiatives and delivering excellent customer service.

Directed a team in various operational aspects, while performing stock and inventory management, conducting P&L controls with a goal to meet permissible loss limits set by the company.

Created and maintained an exceptional selling environment, cultivating collaboration, motivating and training sales staff, implementing sales campaigns and ensuring the store met all established guidelines.

Leveraged excellent marketing skills to elevate store appearance through creative visuals as well as regularly reviewed and reported on merchandise to meet customer requests and drive sales.

Regional Assistant

Loft - Atlanta, GA

July 2010 to June 2012

Assisted in the establishment of Atlanta Regional Vice President's Office while handling various tasks, to include scheduling, travel arrangement, correspondence management, store sales, and expense reports prepping, etc.

Engaged in new store locations planning based on the information on retail sales volumes, customer attendance, brand awareness, technical functions, and other factors.

Coordinated with 12 District Managers to collect and organize sales data as well as communicate VP's instructions and expectations for each store.

Planned and organized work meetings for District, Regional and Sales Managers as well as coordinated professional training sessions for District Managers that were aimed to support the attainment of corporate goals.

District Manager Express Clothing - Boston, MA September 1999 to May 2003

Oversaw day-to-day store operations at 13 locations in a district while ensuring regulatory compliance, developing

growth strategies, delivering exceptional customer service, meeting staffing needs and exceeding sales objectives.

Store Manager

Express Clothing - Atlanta, GA August 1997 to September 1999

Managed all operational aspects for four different retail stores, including human resources management, performance

evaluation and analysis, inventory control, sales initiatives development, strategic planning, etc. Gained over $6.5M in annual sales in one Atlanta Express store through the application of creative and effective sales initiatives.

Education

Associate of Arts in Educational Studies

Berry College - Rome, GA June 1986 to May 1988

Skills

•SALES (10+ years)

•RETAIL SALES (10+ years)

•CUSTOMER SERVICE (10+ years)

•RECEPTIONIST (10+ years)

•RETAIL (10+ years)

•RETAIL MARKETING (10+ years)

•INVENTORY (10+ years)

•TRAINING (10+ years)

•MARKETING (10+ years)

•BRAND AWARENESS (10+ years)

•PRODUCT AWARENESS (10+ years)

•INVENTORY CONTROL (10+ years)

•STRATEGIC PLANNING (10+ years)

•CUSTOMER RELATIONSHIP MANAGEMENT (10+ years)

•EVENT PLANNING (10+ years)

•FORECASTING (10+ years)

•MULTITASKING (10+ years)

•POINT OF SALE (Less than 1 year)

•POS (10+ years)

•PROBLEM SOLVING (10+ years)

•PROJECT MANAGEMENT (10+ years)

•RECRUITING (10+ years)

•SALES FORECASTING (10+ years)

•SALES MANAGEMENT (10+ years)

•SECURITIES (10+ years)

•Inventory Management (10+ years)

•Microsoft Word (10+ years)

•Operations (10+ years)

•Payroll (10+ years)

•Scheduling (10+ years)

•Team Building (10+ years)

•Word (10+ years)

•Microsoft Office

•Leadership Experience

•Management

•Merchandising

•Profit & Loss

•P&L Management

•Succession Planning

•Human Resources Management

•Leadership

•Classroom experience

Links

http://www.linkedin.com/in/tracy-arsenault-johnson

Assessments

Sales Skills: Influence & Negotiation — Highly Proficient

April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Supervisory Skills: Directing Others — Expert

April 2019

Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.

Full results: Expert

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CORE SKILLS AND COMPETENCIES

Retail Sales Management Marketing Brand Awareness Project Management P&L Management

Sales Forecasting POS Strategies and Techniques Revenue Growth Inventory Control Event Planning Leadership and Training Teamwork Communication Recruiting Staff Development Performance Evaluation

Customer Service CRM Strategic Planning Critical Thinking Problem Solving Analytical Skills Multitasking

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