James White

SUMMARY

Articulate, creative, and dynamic professional with cogent interpersonal skills, strong background in:

Administrative/clerical

Excellent customer service and team working skills

Enthusiastic

Experienced communicator with excellent speaking, listening, writing, and organizational skills

Software skills; MS Office (Microsoft Excel, Microsoft Outlook, and Microsoft Word)

EDUCATION

Associates of Science degree 2005

Bachelors Science degree 2013

PROFESSIONAL EXPERIENCES

Abbott-Acelis Connected Health – Livermore, CA 10/30/17 to 11/01/22

Testing Service Representative

Initially Alere Home Monitoring, I provided a friendly and helpful disposition while collecting and documenting patient INR results in real time and communicating with prescribing Health Care Professional (HCP) as outlined by HCP orders and Alere Home Monitoring policies, procedures and standards of excellence. Monitoring and assisting patients with PST compliance, while adhering to clinical protocols, is of the upmost importance.

Primary Responsibilities were to collect/receive INR results from patients, utilize call scripting provided when conducting patient phone calls, enter INR results into appropriate collection application, contact patient and/or physician for INR results that fall in an "out of range" or "critical” value category as directed by the HCP and as outlined by Alere Home Monitoring policies and procedures, monitor and assist customers in patient testing compliance using appropriate application(s), reminder phone calls, also documenting interactions and results, and producing follow-up letters when needed, all patient interactions were documented in the "Memo" section of the patient file in EMR (SA), maintained and entered new patient data into appropriate computer database (SS), demonstrates basic knowledge of products used to obtain INR results which are distributed by ACH so assistance can be provided to patients with minor "trouble shooting" problems before escalating to a different department, such as Customer Support, communicated to Testing Services Supervisor or Manager any unusual patient issues that are not addressed on call scripts, as they arise, processed patient requested orders for testing supplies, processed "intro" faxes for all new patients with initial training results, performed weekend coverage duties as assigned by Testing Supervisor or Manager, performed other Testing Services related duties as assigned, and strict adhereance to all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Contra Costa County IHSS (via AppleOne) Concord, CA April 2017 to July 2017

Data Entry Operator

Used Compass Pilot, CalWin Program; performed data entry, forms processing, insurance claims, and maintenance of personal/financial records.

CVS Pharmacy Vacaville, CA May 2015 to March 2017

Pharmacy Technician and Front Store Clerk

Received written prescriptions, accurate counting, poured and mixed medications, checking and filed prescriptions, responsible for telephone reception, customer service, inventory/stock checks, and handled cash.

Longs Drugs/CVS Pharmacy Walnut Creek, CA May 2007 to September 2012

Pharmacy Clerk/Ancillary

Received written prescriptions, accurate counting, poured and mixed medications, checking and filed prescriptions, responsible for telephone reception, customer service, inventory/stock checks, and handled cash.

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