Service Representative Customer
Resume:
NINA BYRD-POWELL
CONYERS, GA 30012
Phone 678-***-****
E-mail **********@***.***
Objective: To obtain a position in the Customer Service field that will utilize my skills and experience as well as gain opportunities for advancement to Manager or Supervisor.
Education:
1974 – 1977 East High School Columbus, Ohio Diploma High School Major
1977 - 1979 Columbus Technical Institute Columbus, Ohio Social Services
1983 – 1986 Bliss College Business Columbus, Ohio Business Administration
Work experience:
2021- Present Maximus Inc. Conyers Ga.
2019 – 2019 Value Village Conyers Ga.
2019-2020 Burlington Lithonia Ga.
2018-2018 Sykes Atlanta, Georgia
2014 -2018 Anthem Inc., Atlanta, Georgia
2014- 2014 Hancock Fabric Sandy Springs, Georgia
2013 - 2013 Kelly Services Dunwoody, Georgia
2004 - 2012 Daily Press Newport News, Virginia
1999 - 2003 Faneuil Group Newport News, Virginia
1998 - 1999 Harris Select Newport News, Virginia
1997 - 1998 Olsten Staffing Milford, Ohio
1994 - 1997 Fashion Bug Newport News, Virginia
Job Title:
Maximus Inc- Work at home assisting IRS Stimulus Payment callers with question about payments missing, when and how they will receive payments and how to check for payment dates.
Value Village- Cashier check out customer, restock return items, and items customer change their mind on buying.
Burlington- Cashier/Customer Services. Assist customer with check out, lay-a-ways to be picked up as well as put them on lay-a-way, and question on items location per department.
Sykes- Customer Service Rep. taking incoming call from Wal-mart.com online shoppers regarding
there online orders, tracking orders, delivery of orders, replace items not received, refunds,
and cancelation.
Anthem Inc.-Customer Service Rep. 11 taking incoming calls from claimants regarding their
Short term and long term disability claim, inputting claims in the system for long term, short
term, and life claim as well as online from employers. Prepare claim files to close and prepare to
ship for archive. Check after hour voice mail daily from claimants who called when office was
closed and return calls to assist with reason for call.
Hancock Fabrics- Sales, measure, cut and assists Customer with sewing questions and needs and
check out for paying for items purchased. Promoted to Assistance Store Manager open and close
store and all duties to run a store on a day to day basic.
Kelly Services - Customer Care Center for State Farm Insurance take incoming calls for Claims for Auto and Fire for State Farm policy holders, add and replace new cars to policy, check exiting claim, forward calls to the appreciate department for Quote and Binders for dealerships and payments.
Daily Press-Retention Representative – Call people to ask to subscribe to the daily newspaper. Collect payments from home delivery customer as well as handle request for vacation stops, permanent stops, and start of new service and customer complaints. May 2011 started as a Customer Service Advocate handle escalation from our customer service representatives and dispatch to the district supervisor to follow up complaints about service from carriers missed papers and redelivery issue.
Faneuil Group-Customer Service Representative to Verizon residential customers regarding their home phone bill and service. Mentor to new hire, evaluate and review customer service calls. Make credit adjustments for service not authorized.
Harris Select -Customer Service Representative for Pitney Bowes very accurate and rapid keyboarder. Highly experienced editing and proofreading lengthy documents. Worked with technical vocabularies from a variety of fields. Handle outbound sales calls from around the United States Market for new customers for postal meters.
Olsten Staffing -Marketing Assistance/Data Entry. Entered information into computer system for leads in future sales clients. Skip traces for address and phone numbers.
Fashion Bug-Store Manager/Supervisor a large group of highly diversified people. Many years experience in retail sales, inventory, data analysis and management. Highly organized analytical thinker with strong communication skills. Fore cast and planned incoming shipments. Organized new products. Relied upon to schedule, hire and terminate employees. Interview new job applicants. Reviewed new job applicants and communicated job requirements and benefit packages.
Relevant Skills Consistently maintain a positive attitude and enjoy helping people. Articulate,
friendly, and very effective working with people of different backgrounds and temperaments.
Accurately record, remember, and verbally communicate very detailed information. A problem
solver. Produced quality work even when under extreme pressure. Many years of experience
successfully managing and organizing personal time and workload. Resourceful at completing
tasks. Achieved more than eight years of diversified telecommunications. Mufti-faceted and
productive in fast-paced environment. Proficient in following up on varied responsibilities.
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