June Homesley

Oklahoma City, OK ***** 405-***-****

aduurk@r.postjobfree.com

Professional Summary

Experienced customer service professional with over 10 years of experience in writing and the retail industry. Excellent reputation for solving problems and improving customer satisfaction.

Education

MASTER OF EDUCATION - UNIVERSITY OF CENTRAL OKLAHOMA, EDMOND, OK

Adult Education with Community Services Emphasis

BACHELOR OF ARTS - UNIVERSITY OF CENTRAL OKLAHOMA, EDMOND, OK

Journalism- Public Relations

Skills & Abilities

Dependable and Responsible

Verbal and Written Communication Skills

Team Communication and Collaboration

Problem Resolution

Decision Making

Windows 10/Microsoft Office

Work History

EMAIL RESPONSE TEAM ASSOCIATE- 08/1998-CURRENT

WILLIAMS-SONOMA, INC., OKLAHOMA CITY OK

Assisted customers with purchasing Williams Sonoma products for the home though our various concepts.

Maintained order accuracy and customer satisfaction resolving issues with orders via email and phone.

Resolved issues quickly to maintain productivity goals through email and phone.

Contributed to team success by completing Catalog/Internet orders quickly and accurately via email and phone.

Replaced damaged or defective merchandise. Issued credit/refunds for returned merchandise.

CREDIT & ACTIVATION REPRESENTATIVE- 11/2000-08/2002

CINGULAR WIRELESS, AT&T, OKLAHOMA CITY, OK

Activated cellular phones for the various Cingular & AT&T markets.

Processed credit applications

Troubleshooting and crediting customer cellular accounts.

SUBSTITUTE TEACHER- 04/1998-10/1998

EDMOND PUBLIC SCHOOLS, EDMOND, OK

Substituted for regular classroom teacher, managed assignments, and maintained student needs.

Upheld classroom routines to support student environments and maintained consistent schedules.

Followed classroom lesson plans to continue student education and reinforce core concepts.

RESERVATION SALES AGENT – 02/1985-01/1998

HOSPITALITY FRANCHISE SYSTEMS, INC., OKLAHOMA CITY, OK

Managed booking inquiries and assisted guest with questions when reserving hotel rooms and suites for Howard Johnson Hotels and Lodges.

Provided information on types of rooms available in different locations throughout the United States.

Assisted in the training of new agents.