Data Entry It Support

Tara Jean Moses Parker

**** **** *** *****, *******, VA 23831 804-***-**** ***************@*****.*** linkedin.com/in/taramosesparker Completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 20+ years in the hospitality and retail industry have led to developed skills in troubleshooting Point-of-Sale systems, time management, scheduling, customer service.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Multitasking • Team Oriented • Professional Communication EDUCATION

University of the People • Virtual 01/2023-Present Bachelor’s Degree of Computer Science

● Apply skills to debug, code, and test new programming solutions.

● Manage design projects from conception to implementation

● Create solutions to problems using mathematics

● Expand critical thinking

Merit America • Virtual 09/2022-12/2022

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● Completed hands-on coursework covering Microsoft 365, Windows 10, ticketing system, and fundamental cloud concepts New River Community and Technical School • Summersville, WV 06/2014 Board of Governors, Associate Degree

● The Board of Governors Associate of Applied Science requires 60 credit hours, including a general education core of 21 credit hours and 39 credit hours of general electives. RELEVANT EXPERIENCE

Warehouse Associate • Amazon, Chester, VA 02/2021- Current

● Inspect and process 3000+ items per day using internal ticketing systems to ensure quality and accuracy for all orders.

● Troubleshoot and document 30+ tickets per hour, resolving all physical and virtual inventory discrepancies.

● Cross-trained across multiple departments for maximum efficiency; consistently exceeding the top 25% on performance metrics.

● Train and onboard 20+ new associates/month on day-to-day operations and safety protocols for multiple departments.

● Worked closely with management to find ways to increase productivity while maintaining a safe working environment. Catering Consultant • Publix, Colonial Heights, VA 09/2017 - Current

● Provide 75+ in-person and virtual consultations per day for inbound prospective customers, contributing to $36k+/monthly revenue and maintaining Top 5 catering services in the Charlotte area.

● Cross trained employees on order processes, quality control, and safe food preparation while maintaining customer service standards.

● Maintained store retail items and supplies inventory weekly to ensure customer satisfaction and needs are met. Sales and Administration • Crosiers Sanitary/ Downey Ridge Environmental, Lansing, WV 10/2016 - 05/2017

● Built and managed data and formulas on Microsoft Excel to determine ROI on investments.

● Created a database of water treatment plants for promoting products and services, resulting in a multimillion dollar return.

● Coordinated with the logistic team to schedule new services to minimize financial loss and reduce waste. Food Service Staff • Adventures on the Gorge, Lansing, WV 04/2014 - 10/2016

● Collaboratively supported the workflow across the business to ensure smooth, effective daily operations.

● Maintained a positive, helpful demeanor while simultaneously managing multiple priorities and serving customers.

● Execute daily cash register protocol, including opening/closing registers, verifying balances, documenting discrepancies, and preparing daily deposits.

Restaurant Manager • Applebee’s, Multiple Locations Across VA and WV 12/2014-07/2015

● Trained 20+ new hires and managers on customer engagement, ticketing/POS system, and daily operational procedures.

● Prepared and maintained a “Crash Kit” for moments electric glitched, computers crashed, or other unforeseen events.

● Simultaneously managed multiple priorities to address customer relations, workflow, and employee concerns. Case Management Family Services Coordinator • Nicholas County Community Action, Summersville, WV 12/2013-12/2014

● Counseled individuals and families on navigating detailed administrative processes.

● Collected, verified, and submitted necessary customer documentation for participation in the program.

● Coordinated with multiple community organizations to provide holistic support to families in-need. Server • Outback, Williamsburg, VA 04/2012-04/2013

● Trained new hires on day-to-day technology platforms, operational procedures, and company policies.

● Provided consultative, tailored support to customers regarding product offerings and dietary restrictions. ADDITIONAL EXPERIENCE

IT Support Technician • Children's Home Society of WV, Charleston, WV 08/2000-08/2001

● Independently troubleshoot common day-to-day technical issues for 20+ clients across 9 counties in WV within a short-term grant-funded program.

● Troubleshoot issues with laptop devices, software applications, and data entry.

● Implemented a software training program for end users, including a drafted technical guide for effective software implementation.

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