MICHELLE MCLAUGHLIN

Customer Service Professional

Contact

***** ********* **

Adelanto, CA 92404

909-***-****

aduuqv@r.postjobfree.com

Objective

An accomplished results-driven Customer Service Professional that is personable and committed to providing high-quality service and customer experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Dedicated to achieving customer satisfaction as well as meeting or exceeding company expectations. Self-motivated with over 10 years of experience managing customers with clear and transparent interactions.

Core Strengths

oDetail-oriented & Organized

oAnalytical & Critical thinker

oQuick & Efficient Problem-solving strategies

oEmpathetic & Courteous

oClear & Concise communication skills

oResearch, Investigation, & resolution

oCustomer retention & Satisfaction

Experience

2021- Current

Beauty Lounge Victorville, CA

Greet clients and discuss the services they want to receive.Clean, file, trim, polish and repair fingernails and toenails. Discuss treatments with clients, such as applying artificial nails or moisturizing hands and feet. Sell additional services and products he salon offers. Keep up with the maintenance of the salon and communicate with management.

2007-2018

Old Dominion Freight Lines San Bernardino, CA

Duties include answering phones, responding to emails, scheduling delivery appointments, giving rate quotes, sales bids, status of shipments, and assist customers with bill of ladings. Handle inquiries from customers received by phone and email to handle customer issues which may include completing reports, updating account information, and resolve complaints. Investigate and resolve billing issues with customer accounts in addition to accounts receivable.

2005-2007

Stater Brothers Market San Bernardino, CA

Duties include assist bakers with measuring ingredients, mixing dough, pouring batter and other basic duties in the bakery department. Take and fill customer orders. Kept work area sanitary by mopping floor and wiping counters. Ensure baker goods displayed are fresh and remove any that are stale. Managed bakery inventory in addition to handling closing and opening procedures for the bakery.

Key Skills

Expert in Microsoft Office, with a focus on Word and Excel

SAP / AS400

Operate office equipment; Fax, copier, and Phone system