Desk Receptionist Maintenance Technician
Resume:
Melissa Mizla
**** ****** ****** ***** ***, MI **073
248-***-**** email:aduuqh@r.postjobfree.com
Objective
Independent self-motivated professional seeking a position that will utilize my experience and extensive managerial and administrative support skills. Qualification Highlights
● Vast knowledge of administrative and clerical procedures.
● Professional phone etiquette and interpersonal skills.
● Excellent ability to develop long standing client relationships and provide superior service.
● Organized with ability to prioritize, handle multiple projects simultaneously and meet deadlines.
● Proficient computer skills. Microsoft Outlook, Word, QuickBooks Experience
September 2020-Current Open Mortgage
Pre Closer-Coordinator-Correspondent Closer
● Excellent understanding of and familiarity with residential real estate transactions
● Review title work to ensure timely closing of real estate transactions
● Review all documents such as hazard insurance, flood certificate, purchase agreement, appraisal survey and wire instructions
● Interact with closer and processors to make sure all documentation is updated and accurate
● Verified the wire instructions with title
● Verified RVOE’S
● Balanced with loan officers and title companies and send out the closing package
● Sent out Intial Closing Disclosures and COC’S
June 2020-October 2020 US Census Bureau
Enumerator
August 2018-May 2019 Quicken Loans. Detroit,MI
Discharge Team-Post Closing
● File the liens with the proper counties throughout the United States
● Making sure to be accurate on all documents filed with the county
● Data input
● Team player
● Meeting my daily expected production goal
April 2016-Current Quicken Loans Detroit, MI
Funding Specialist-Associate Closing Specialist
● Ordering & Auditing critical documents for all Conventional, VA and FHA loans and knowing all closing documents for a smoother closing for client experience
● Responsible for scanning documents into Lars and Doc Viewer
● Answer all Hotline calls and email every closing agent, covering pipelines for out of office teammates
● Meeting my daily expected production goal
● Ensure all signatures are consistent throughout the critical documents and ensure that all fees on the CD match the approved and provided CD
● Expected to communicate with other teams to resolve issues Sept 2013 -March 2016 All Valley Home Care Rochester Hills, MI Human Resource Director-Client Care Manager-Admin Asst
● Coordinates individual care and resources for those who are mainly elderly, disabled or with chronic illnesses.
● Answer phone calls, schedule appointments, maintain schedules for clients and pca’s
● Responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment
● Insures that clients and personal caregivers are scheduled accurately and that they are reminded about their schedules to minimize schedule holes.
● Gathers demographic, insurance and health information either over the phone or via web authorizations through harmony also in home visits. Hiring new employees, check references and orientation of company policies.
June 2012 – Sept 2013 Focus Optical Rochester Hills, MI Front Desk Receptionist
● Interface with patients and doctors.
● Answer phone calls, schedule appointments, maintain charts and greet patients
● Responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment
● Insures that patients are scheduled accurately and that patients are reminded about the appointment to minimize open slots
● Gathers demographic, insurance and health information either over the phone or via web registration to schedule patients
Oct 2010 – June 2012 San Remo Villa Apartments Harrison Twp., MI Manager
● Cultivate relationships with residents, interacting professionally with vendors and contractors to negotiate contracts.
● Developed working knowledge of governmental policies and procedures.
● Receive, investigate, and resolve resident concerns.
● Collect monthly receipts, establish and maintain a solid collection policy in conformance with applicable local, state, and federal rules and regulations, and company policies.
● Perform move-in and move-out inspections of all units with Maintenance Technician.
● Prepare appropriate paperwork to facilitate final security deposit refunds or charges to resident.
Prepare all required reports, on a daily, weekly, and monthly basis. Insure that all reports are accurate and submitted within the appropriate time frames.
● Established and maintained complete files of correspondence, important documents, and individual units.
Mar 2003-Jan 2007 Ridgewood Apartments Ypsilanti, MI Assistant Manager
● Assist Manager in overseeing entire property of 360 units
● Daily reports of leased rentals and move outs
● Assist and scheduled contractors
● Budgeting for maintenance materials
● Provide excellent customer service.
● Answer multiple phone lines.
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