A’Rita H. Young-Parks

***** *** ****~Detroit, MI 48221

Cell: 313-***-****

aduuq3@r.postjobfree.com

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Ability to multi-task priorities and meet tight deadlines without compromising quality.

Education

Charles E. Chadsey-GED~National Education Center-Medical Assistant

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Calendaring

Microsoft Office

Front-Desk Reception

Customer Service Support

Call Center Representative

ThyssenKrupp Elevator-Service Admin. Coordinator

2016-2020

●Coordinating and dispatching of phone calls for Maintenance, Inspection Reports, Consults Punch List and violations. Follow the life-cycle of repairs to include customer concerns

●Provides technical input to Sales Staff as to the scope of work and materials required to complete the job

●Manages 26 service routes via Servigistics all within Michigan. Assisted with emergency trapped passengers, keeping in communication walking through a release and updates on Mechanic’s ETA until complete

●Research vendors for pricing to order parts and materials for service maintenance routes. Coordinate the status of jobs to ensure quality control, timely and cost efficiency. Schedule final inspections to confirm violations were corrected before final

●Daily upkeep of vacation calendar for Mechanics’ and coverage Upkeep of shut down lists

●Payroll entered, reviewed daily, processed and submitted to Corporate weekly for Mechanic’s pay

●Maintain monthly Departmental Budget for Service

●Creating files for New Hire employees and following through with Paperwork and training.

●Upkeep of inventory and van/office stock for Mechanic’s

●UPS/FED-EX compilations for shipping, returns and repairs

Nilfisk Co.-Technical Service Dispatcher-Customer Service Rep.

2015-2016

●Coordination of phone calls throughout Midwest Region

●Dispatching-Mechanics for service calls and ETA’s on equipment as well as Maintenance

●Creating of quotes for service, installation and training

●Scheduling of meetings and creating of reports for Upper Management

●Constant communication with customers regarding repairs and service

●Order stock and office supplies

●Payroll info collected for Mechanics’

●PO/Cash/Credit Management updates per items sold

ThyssenKrupp Elevator District Branch-Senior 6 Branches - 6 States

2012-2015

Dispatching of all calls for entrapments, monthly maintenance, service calls, sales and Branch.

ThyssenKrupp Elevator-Receptionist/Dispatcher/Payroll Clerk

2007-2015

●Responsible for coordinating all incoming calls related to Business-Modernization-Service and Construction of units.

●Dispatching all service calls to assigned Mechanics’ which consist of shut downs, entrapments and repairs.

●Manage and handle entrapment calls to advise building/passenger and ensure safety. Deliver proper ETA of Mechanic’s arrival

●Maintain weekly reports of all calls associated with maintenance, service and repairs.

●Creating all reports for Management’s review.

●Payroll completion, corrections and submission weekly for Mechanics.

Software Packages

Siebel, Microsoft Office 2007, Excel, Access, Outlook, Word, Oracle, Servigsitics,

FMS, Reflections II, SageQuests/GPS, Ford SerivceInsight, Service Sight, SAP and Pronet

References Available Upon Request

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