HALLE JOHNSON

POTENTIAL JOBS: Customer Success Manager Customer Service Manager Social Media Manager

Phone Number +1-562-***-****

Email Address aduup8@r.postjobfree.com

Home Address Los Angeles, CA

EXECUTIVE SUMMARY

A Progressive and Customer-centric Leader who can "Architect" and "Articulate" with a strong customer service and management background, solid leadership acumen, and promotional marketing industry experience. Offering 13+ years of consistent success in Communications, Social Media Marketing, Case Management, Operations Management, and Consumer Relations. Skilled and proficient in customer service, leadership, teamwork, computer literacy, strategic thinking, decision-making, client consultation, and administration while executing tasks in a high-pressure team environment and making sound decisions in emergencies. Known and recognized as an experienced, “fearless” creative problem solver, expert presenter, negotiator, and closer, driving teams within business initiatives, and building strong relationships with both internal and external stakeholders to propel business growth.

CORE COMPETENCIES

Stakeholder Management

Great Communication Skills

Analytical and Critical-Thinking

Talent Acquisition and Retention

Strong Customer Service & Escalations

Operations Management

Brand Management

Innovation Skill/Management

Presentations and Public Speaking

Business Management

Client Services and Networking

Social Media Copywriting

Leadership Experience

Business Software Applications

Social Media Management

Content Creation and Editing

Policy/ Program Development

Account Management

User research

Process & Standards Improvements

Negotiation and influencing

CAREER HIGHLIGHTS

Being a Brand Champion – Has a deep understanding of the brand and a passion for delivering on brand values that is contagious. Helps others build their knowledge and expertise on target customers and how to successfully execute both brand and operational standards.

Acting as a Savvy Leader - Demonstrated leadership skills with a rich blend of analytical, creative, and strategic talents to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity

Prioritizing multi-tasker with a sense of urgency: Highly organized problem-solver; know-how to prioritize multiple projects, adapt quickly when the scope changes and thrive in a fast-paced environment with tight deadlines.

Drive to make things better: Strong passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.

Adaptability: Inspires trust, forges relationships quickly, earns confidence with strong interpersonal skills; effectively navigates and leverages relationships at all levels of any organization.

Technical Background: Technically proficient with SaaS and CRM software, including and not limited to Zoom, Zoho, Slack, Asana, Google Suite, Microsoft Office, Salesforce, HubSpot, Mailchimp, Hootsuite, Linktree, Calendly, and Trello

MOST RECENT WORK EXPERIENCE

Customer Success Manager September 2020 - Present

LIFE MASTER COACHING LLC LOS ANGELES, CA

Oversees 20+ client cases, identifying internal challenges and contextual roadblocks; guiding client onboarding and monitoring ongoing action plans to improve personal goals

Proactively enhances case management procedures and improved communication within the organization by leading the development and implementation of case review processes

Acts as a problem solver in teaching useful life skills, emotional and behavioral regulation techniques

Evaluate clients' advancement toward goal actualization and encourage continued and sustainable progress.

Senior Social Media Manager March 2019 - May 2021

THE CITY PAGES LLC LOS ANGELES, CA

Effectively contributed to marketing strategies by leveraging social media to identify and acquire customers. Also, obtained market share by developing social media marketing plans and programs for each campaign and directing promotional support.

Diligently maintained online relations with customers by organizing and developing specific customer-relations programs.

Provided short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.

Completed social media marketing department operational requirements by scheduling and assigning employees and following up on work results.

Maintained social media marketing staff by recruiting, selecting, orienting, and training employees.

Managed content distribution to online channels and social media platforms to increase web traffic - Developed an editorial calendar and ensure the content team is on task

Coordinated, strategized and optimized paid promotional campaigns and customized advertisements using Instagram, Facebook, Youtube and LinkedIn

Customer Operations Manager March 2018 - January 2020

SOCIAL BOOM LOS ANGELES, CA

Advocated as “the voice” of the company, directly interacting with customers and potential customers. Also, analyzed customer data to improve customer experience and built relationships with clients, improving customer lifecycle and business growth profitability.

Achieved a boost of 11% in the client satisfaction score; acted as a customer-centric leader in implementing the onboarding process and supporting the escalations policies

Managed social media operations by identifying trends among influencer-brand interactions to help plan digital campaigns that build brand loyalty.

Spearheaded resource allocation, regulatory compliance, purchasing and procurement, data analysis, records management, and overarching operations to achieve deadlines and requirements.

Continually improved internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations. Also. trained, coached, mentored, developed, evaluated, and directed staff to achieve top performance levels and drive progressive career development and promotions.

Leveraged social media platforms; Instagram, TikTok, Facebook, YouTube, LinkedIn, Twitter, and other online outlets to deliver optimal customer base retention and growth.

Brand Manager July 2016 - March 2018

CAT N' MOUSE ADVERTISING AGENCY LOS ANGELES, CA

Proactively interacted with the target audience to promote campaign public awareness

Led and advised field marketing managers to determine appropriate customized programs and strategies for various market segments

Recorded and analyzed data and metrics for review increasing brand awareness within the market and consumer community

Viewer Experience Specialist January 2017 - December 2017

HULU LOS ANGELES, CA

Assisted viewers through phone and/or chat about account management, billing issues, content, and basic site and application navigation

Provided account and application support to our viewers, specifically with regard to software functionality and troubleshooting of system configurations and network settings.

Assisted with accurate and real-time responses to viewer inquiries

PRIOR WORK EXPERIENCE

Consumer Technical Specialist January 2015 - July 2015

THE COCA-COLA COMPANY ALPHARETTA, GA

Executive Assistant and Management Intern August 2013 - September 2014

FREEH THOUGHT CONSULTING GROUP LONG BEACH, CA

Grammy University Membership Advisor August 2011 - June 2014

THE RECORDING ACADEMY SANTA MONICA, CA

EDUCATION

LONG BEACH CITY COLLEGE LONG BEACH, CA Communications

CERTIFICATIONS AND LICENSES

Google UX Research

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