Service Representative Customer
Resume:
FAITH
SMITH
*****************@*****.***
Pangburn, AR 72121
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
Diamond Brite Auto Detailing - Car Detailer
Heber Springs, AR • 06/2022 - 08/2022
Principle Applications Life - Mentor
Newport, AR • 09/2021 - 06/2022
WORK HISTORY
• Washed, waxed and buffed vehicle bodies for professional shine. Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
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• Vacuumed interiors of vehicles to remove dirt and debris.
• Ran mobile detailing unit to serve customers across local community. Maintained car detailing equipment and supplies in optimal condition for daily demands.
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• Washed cars and trucks daily for auto dealership. Collected and disposed of trash in vehicle console spaces and under seats.
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• Shined vehicle windows and windshields to remove water spots. Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
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Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
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Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
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Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
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This was a faith-based, non-paid, volunteer program that I completed and then started mentoring in
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• March
Troubleshooted spiritual setbacks and issues with participants in the program
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Guided participants in a more positive spiritual direction through use of the Holy Bible and other faith- based resources
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• Taught classes on Biblical literature and principles. Introduced modifications to Area of study curriculum and introduced new, effective instructional techniques.
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Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
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SKILLS
• Mentoring
• Hospitality
• Customer service
• Food service
• Teaching
• Driving
• Math
• Organizational Skills
• Assessments
Retail customer service —
Proficient
•
• June 2022
Responding to customer
situations in a retail setting
•
• Full results: Proficient
Attention to detail — Highly
Proficient
•
Identifying differences in
materials, following instructions,
and detecting details among
distracting
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• Information
• Full results: Highly Proficient
Indeed Assessments provides
skills tests that are not indicative
of a license or certification, or
continued
•
Development in any professional
field.
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• Vacuuming and Sweeping
• Automotive Detailing
• Exterior Washes
Productivity and Time
Management
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• Detailing Equipment
• Team Cooperation
• Interior and Exterior Cleaning
• Telephone Etiquette
• Customer Needs Assessments
• Calm and Pleasant Demeanor
• Stockroom Organizing
• Cash Register Operations
• Vehicle Transport and Delivery
• Client Support
• Team Meetings
• Logical Thinking
• Goal-Driven
Russellville Adult Education
Russellville, AR • 01/2009
GED
EDUCATION Sonic - Carhop
Hot Springs, AR • 01/2019 - 07/2019
Aromatique Inc - Production Worker
Heber Springs, AR • 07/2015 - 12/2015
Carino's - Waitress/Cashier
North Little Rock, AR • 02/2014 - 02/2015
• Monitored student behavior and enforced discipline policies. Established instructional practices driven through statistical performance data.
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• Instructed small groups of teachers and students. Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
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Cultivated positive relationships between community members, school students and teachers.
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Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
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• Served food, drinks, ice cream and various condiments
• Placed orders and took money and credit cards for payment
• Helped customers with issues or problems with food orders
• Cleaned and cooked when needed
• Checked temperatures of foods and coolers.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
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Assisted customers in choosing menu items by providing food complementing information.
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Communicated with management and associates to set and exceed sales and customer satisfaction goals.
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Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
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Operated manual and electric appliances to peel, slice and trim food.
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Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
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• Produced potpourri bags on a production line.
• Organized work to meet demanding production goals. Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
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Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
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Inspected final products to assess compliance with quality standards and established tolerances.
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• Served food, collected money, and simple cleaning chores
• Customer service support when needed.
Helped customers complete purchases, locate items and join reward programs.
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• Welcomed customers and helped determine their needs.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Stocked, tagged and displayed merchandise as required. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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Cracker Barrel - Waitress/Cashier
North Little Rock, AR • 10/2013 - 02/2014
The Heritage Company - Telephone Service Representative Searcy, AR • 02/2005 - 09/2005
Jerry's Place - Cashier/Customer Service/Cook
Drasco, AR • 06/2004 - 02/2005
DJ's Diner - Waitress
Drasco, AR • 11/2003 - 06/2004
Processed customer refunds and exchanges according to established guidelines.
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• Served food and drinks
• Collected money and gave change
• Cleaned area
Helped customers complete purchases, locate items and join reward programs.
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Answered questions about store policies and addressed customer concerns.
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• Collected and authorized payments of guests.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
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• Checked personal identifications during alcohol and tobacco sales. Called customers on behalf of non-profit organizations such as Special Olympics, Children's Wish, and
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• Mothers Against Drunk Driving
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
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• Completed daily cold calling and outreach to build sales pipeline. Answered questions about company offerings with knowledgeable responses about products and services.
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Called prospective customers in designated market area to qualify leads.
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Built relationships with customers using strong persuasion and active listening skills.
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• Recorded and updated customer information in online systems.
• Cooked, cleaned, stocked inventory, and cashier work. Performed cash, card and check transactions to complete customer purchases.
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Operated cash register to record transactions accurately and efficiently.
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Learned duties for various positions and provided backup at key times.
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• Served food, drinks and cleaned areas
• Sometimes prepared cold foods.
Bussed tables during busy periods to assist staff and quickly turn over tables.
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• Informed customers about daily and seasonal specials.
• Bussed and reset tables to keep dining room and work areas clean. Remained calm and poised when dealing with difficult customers or during busy shifts.
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Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access
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during busy peak service times.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
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• Inspected dishes and utensils for cleanliness.
Suggested appropriate food and drink pairings to increase per-ticket sales.
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Kept server areas clean and stocked to increase efficiency while working tables.
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• Greeted new customers, discussed specials and took drink orders. Folded napkins and prepared silverware sets to provide adequate supply for host station.
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• Used cash registers and credit card machines to cash out customers.
Contact this candidate