Customer Service Assistant Manager
Resume:
Tina Fenlon
Recent career change!
Bellville, TX 77418
aduuo2@r.postjobfree.com
• 50-year-old, hard-working, dedicated, responsible woman who recently changed careers
• Looking for work in something familiar, fun, and WITH availability ASAP Authorized to work in the US for any employer
Work Experience
Hair Stylist
Hair by Tina Kay - Bellville, TX
February 2019 to Present
I am self-employed, I handle all my business procedures; I enjoy making appointments, customer service, taxes, money transactions, and janitorial duties.
Assistant Manager/Bartender/Server
The lazy mule - Chappell Hill, TX
March 2019 to March 2020
I did it all; and assisted such as greeting customers, helping with orders, cleaning, opening, and closing, training new employees, and I was also in charge of the marketing.
• Enthusiastic leader
• Oversaw day to day bar operations
• Opened and closed The Lazy Mule
• Counted cash drawers and coordinated change orders for employees
• Answered questions from patrons over the phone, email, and in person Owner/Stylist
The Beauty Spot - Bellville, TX
August 2003 to February 2019
I am the eyes, the ears, and the heart of the company. I manage my team while mastering my sales pitch to grab my clientele. I have been the sole marketer for my company from day one. I have enjoyed branching into the social media market, as I feel it is a beautiful place to be creative and grab the attention of the audience. I order inventory from all beauty and clothing products to stock in the boutique. I maintain a high level of pride and knowledge for the industry, which is above and beyond the way of handling customer service and customer satisfaction.
• Supervised A full salon staff.
• Oversaw seven employees.
• Handled day-to-day operations.
• Handled marketing, advertising, sales, revenue planning, inventory management, and customer relations.
• Dealt with all purchases, revenue and payroll reporting.
• Recruited new hires by placing ads in the locations.
• Responsible for customer relations.
• Handled drawer cash-outs.
• Made daily deposits.
• Created schedule.
• Managed event planning.
• Handled the opening and closing of The Beauty Spot.
• Kept store clean.
• Drove sales on an increase.
Manager
TGF Hair Salon - Houston, TX
June 2000 to March 2005
Working at TGF Haircutters as a young hair-stylist, I got lots of opportunities to grow and lots of practice on the floor, as the salon was a very high-traffic salon with many new clients. As the Assistant Manager, I got to see more how a salon operated and I was a person who could step in when the manager was unavailable. Some of my duties were:
Train Employees.
Customer Service.
Order Inventory.
Make Schedules.
Handle Conflicts.
Handle Money and Deposits.
Bartender/Server
Centerfolds Cabaret - Houston, TX
June 1993 to June 2003
• Worked in a fast paced and high volume bar
• 10 years of experience making beverages, cocktails and alcoholic beverages
• interacted with customers
• verified customer age prior to serving
• Served alcoholic beverages, mixed drinks and food
• Maintained safety of merchandise
• waited and bussed tables
Education
Counseling
University of Phoenix - Phoenix, AZ
November 2017 to December 2018
Associate in General Studies
Prairie View A & M University - Prairie View, TX
January 2008 to August 2009
Psychology
Blinn College - Brenham, TX
May 2001 to May 2003
High school diploma in General Studies
University of Houston - Houston, TX
May 1996 to May 2000
Bellville High School - Bellville, TX
August 1986 to May 1990
Skills
• Bar and Salon Management (10+ years)
• Hair Styling (10+ years)
• Cosmetology (10+ years)
• Beauty Industry (10+ years)
• Fashion Retail (10+ years)
• Marketing (10+ years)
• Bartender Experience (10+ years) Links http://www.Instagram.com/tkhensley http:// www.Instagram.com/tks
• closet
• exchange http://www.facebook.com/hairandbeautybytinakay http://www.facebook.com/ thebeautyspot2 http://www.facebook.com/tinahensley46 http://www.paulmitchelltheschool.com
• Salon software
Certifications and Licenses
Food Handler
Additional Information
I have in the past also been a TABC SERVER/BARTENDER
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