JANET SMITH

Dundalk, MD *****

aduunc@r.postjobfree.com

+1-443-***-****

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Agent

ALLSTATE - Essex, MD

October 2018 to Present

• EXECUTIVE ASSISTANT

• HR DUTIES

• PAYROLL ADP

• AR/AP

• FINANCIAL REPORTING

• BANK RECONCILIATION

• SALES AND RETENTION OF CUSTOMERS

• GREAT CUSTOMER SERVICE

• BASIC OFFICE DUTIES

Controller/Office Manager

Overlea Motors LLC - Baltimore, MD

May 2018 to November 2019

• EXECUTIVE ASSISTANT

• ADP payroll

• AR/AP

• HANDLING OF VENDORS

• SUPERVISING SALES TEAM

• INVENTORY CONTROL

• BASIC OFFICE DUTIES

• PROFICIENT IN FRAZER/ADP/KRONOS/EXCEL/QUICKBOOKS Police Booking Officer/Executive Assistant

Anne Arundel Police Department - Millersville, MD

May 2010 to October 2018

• PROCESSING AND HANDLING OF PRISONERS

• FINGER PRINT CERTIFIED

• NCIC CERTIFIED

• LARGE HANDLING OF CITIZENS REQUEST

• BASIC OFFICE DUTIES

• HR DUTIES

• ADP PAYROLL (BY-WEEKLY 300+OFFICERS)

• EXECUTIVE ASSISTANT TO CAPTAIN/LIEUTENANT

• SCHEDULING

• CORRESPONDANCE

• INVENTORY

• RECONCILIATION

• MAINTAINING CONFIDENTIAL FILES

• TRAINING

• CUSTOMER SERVICE TO CITIZENS

• COURT INQUIRES

911 Police Dispatcher

Anne Arundel Police Department - Millersville, MD

November 2000 to May 2010

POLICE DISPATCHER RESPONSIBLE FOR TAKING AND DISPATCHING CALLS. DEALING WITH CITIZENS DURING CRISIS AND NO CRISIS CALLS. BASIC OFFICE DUTIES AND USE OF EQUIPMENT Dispatcher/Customer Service Representative

BGE HOME - Columbia, MD

February 1992 to June 1999

CUSTOMER SERVICE REP AND DISPATCHER FOR BGE/BGE HOME FOR PLUMBING DEPT AND UTILITIES. BASIC OFFICE SETTING AND DUTIES AND LARGE CUSTOMER BASE OF SERVICE AND Q&A Education

High school or equivalent in BUSINESS COMMUNICATIONS Catonsville High School - Catonsville, MD

September 1983 to May 1987

High school or equivalent

Skills

• Auto Insurance

• Customer Service

• Health Insurance

• Life Insurance

• Microsoft Office

• Excel

• Powerpoint

• Customer Care

• Customer Support

• Call Center

• CSR

• Payroll (10+ years)

• Account Reconciliation (10+ years)

• Billing

• Collections (3 years)

• Account Management

• Time Management

• Marketing

• Front Desk

• Adobe Creative Suite

• Accounts Payable

• General Ledger Accounting

• Insurance Sales

• Journal Entries

• Office Management

• QuickBooks

• Law Enforcement

• Data Entry

• Accounts Receivable

• Bank Reconciliation

• Financial Statement Preparation

• Financial Report Writing

• Sales

• Paychex

Languages

• English - Expert

Certifications and Licenses

Driver's License

Property & Casualty License

First Aid Certification

Assessments

Customer Service Fit — Proficient

March 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Administrative Assistant — Highly Proficient

March 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Data Entry — Highly Proficient

March 2020

Entering data quickly and accurately

Full results: Highly Proficient

Attention to Detail — Highly Proficient

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Recruiting — Proficient

March 2020

Managing the candidate sourcing and selection process Full results: Proficient

Human Resources Skills: Compensation & Benefits — Proficient March 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Verbal Communication — Proficient

March 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Administrative Support — Highly Proficient

March 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Basic Computer Skills: PC — Highly Proficient

April 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Attention to Detail — Highly Proficient

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Attention to Detail — Highly Proficient

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Administrative Support — Proficient

April 2020

Using basic scheduling and organizational skills in an office setting. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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