Call Center Agent
Resume:
Heather Dejacimo
Call center representative,dispatcher,delivery driver&customer service
Midland, TX 79706
***************@*****.***
The main quality i have at work is my ability to adapt to any work environment fast,slow,new,familiar,individual or as a group I have also led the group.I am looking for a career that I can grow and develop new skills and progress with the company. I can run a convenient store a cash register do store orders and stock. I like doing merchandising bc I’m a very organized person. I enjoy doing deliveries because I have lived in west tx area my whole life so I know how to get anywhere I need to go and driving has always been a get away for me. I love outbound calling and inbound account tech I like doing remote work it’s fun consistent and can be challenging. I have a computer and a workspace at home. I have reliable transportation and can work hours between 9am-3am. I am actively seeking employment.
contact me at 432-***-****
Authorized to work in the US for any employer
Work Experience
Part Time Front Desk Receptionist
Davis equipment sales corporation - Midland, TX
March 2016 to April 2022
Keep company bills paid,Dispatch drivers,file paperwork,clean units before taken out to location. Maid/Housekeeping Cleaner
Self employeed - Midland, TX
September 2019 to December 2021
Clean building's for businesses,Clean houses for the elderly or friends and family,clean yards,detail cars.• Worked as housekeeper in office and houses
• Cleaned windows
• Took out trash
• Washed dishes
• Provided friendly service to residents and clients Call Center Agent
Sitel DirecTV - San Angelo, TX
September 2017 to August 2019
Take care of existing customers accounts offer new channel line ups,sale new packages,take payments,schedule Tech calls,sale new equipment,set up new customers with new accounts. Team Leader
Smokers Outlet - Midland, TX
September 2015 to August 2017
Train new employees,Schedule prep,open store,close store,safe count,store audit,store truck order. Cashier/Customer Service
Stripes Convenience Stores - San Angelo, TX
October 2013 to July 2015
Keep store clean,upsale,front and face,truck order,store audits,lottery count,shift change. Bartender/Manager
Detour Bar & Grill - Midland, TX
January 2010 to September 2013
open bar,liquor count daily,alcohol count daily,key holder,truck orders,responsible drink sales,Train new employees,close bar,keep it clean
Education
High school diploma in All high school requirements Richard Milburn Academy - Midland, TX
April 2007 to August 2008
High school or equivalent
Skills
• Filing (8 years)
• Scheduling (7 years)
• Billing (8 years)
• Receptionist (8 years)
• Call Center (7 years)
• Customer Service Skills (10+ years)
• Inventory (7 years)
• Clerical (9 years)
• Management (4 years)
• Detailing (10+ years)
• Residential Cleaning (9 years)
• Bartending (10+ years)
• Cash Handling (10+ years)
• Microsoft Word (7 years)
• Retail Sales (10+ years)
• Driving (10+ years)
• Merchandising (8 years)
• Home Care (10+ years)
• Typing (10+ years)
• Phone Etiquette (7 years)
• Communication skills (10+ years)
• Commercial Cleaning (10+ years)
• Food Safety (10+ years)
• Computer Skills (10+ years)
• Delivery driver experience (10+ years)
• Organizational Skills (10+ years)
• Supply chain (7 years)
• Data entry (6 years)
• Order entry (9 years)
• Shipping & receiving (10+ years)
• Cold Calling (7 years)
• Telemarketing (7 years)
• Payroll (2 years)
• Inventory Control (4 years)
• Negotiation (10+ years)
• Accounts Receivable (4 years)
• Upselling (10+ years)
• Logistics (5 years)
• POS (10+ years)
• iOS (5 years)
• Technical support (10+ years)
• Transportation management systems (10+ years)
• Customer support (10+ years)
• Dispatching (5 years)
• Oil & gas (4 years)
• Front desk (4 years)
• Multi-line phone systems (10+ years)
• Office experience (10+ years)
Certifications and Licenses
TABC Certified
Bartender License
Food Handler Certification
Transportation
Present
Assessments
Sales Skills — Proficient
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Work Style: Reliability — Completed
April 2020
Tendency to be dependable and come to work
Full results: Completed
Workplace Safety — Proficient
May 2020
Using safe practices at work
Full results: Proficient
Delivery Driver — Highly Proficient
April 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Sales Fit — Proficient
May 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Call Center Customer Service — Familiar
May 2020
Applying customer service skills in a call center setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
TABC Certified
Food Handling license
drivers license
Assistant management
Audit
Data clerk
Receptionist
Sales
Call center accountant/cold calling
Dispatcher
Contact this candidate