SUSAN PURDY

**** ********** ****

Nolensville, TN 37135

615-***-****

E-mail: aduumn@r.postjobfree.com

EDUCATION

BELMONT UNIVERSITY, Nashville, TN

Bachelor of Science Degree in Exercise Science, May 2002

EXPERIENCE

HCA Physician Services June 2020–June 2022

Charge Support Specialist

oAssist Director with ICC issues

oVerify patient insurance

oUnderstanding of and ability to navigate eCW, Patient Keeper, Cerner, and Artiva to help the practice with daily issues

oUnderstanding customer’s needs and paying attention to detail when helping with ICC and Patient Keeper issues or concerns

oMonitoring tickets

oExperience with additional in depth projects including but not limited to Locating Patient and Insurance Payments, Posting and Reviewing Adjustments, and helping train team members

oWorking and reviewing IET issues within PK and ICC practices

HCA Physician Services

Practice Support Services Team Lead June 2017–June 2020

oAssist practices with any questions or concerns in the daily operations of their business

oUnderstanding of and ability to navigate eCW, Patient Keeper, Cerner, and Artiva to help the practice with daily issues

oUnderstanding customer’s needs and paying attention to detail when helping with an issue or concern

oMonitoring tickets

oExperience with additional in depth projects including but not limited to Locating Patient and Insurance Payments, Posting and Reviewing Adjustments, and helping train team members

oAssisting practices in resolving IET issues

HCA Physician Services

Practice Support Services Specialists Tier 2 February 2010–June 2017

oAssist practices with any questions or concerns in the daily operations of their business

oUnderstanding of and ability to navigate eCW, Patient Keeper, Cerner, and Artiva to help the practice with daily issues

oUnderstanding customer’s needs and paying attention to detail when helping with an issue or concern

oMonitoring tickets

oExperience with additional in depth projects including but not limited to Locating Patient and Insurance Payments, Posting and Reviewing Adjustments, and helping train team members

oAssisting practices in resolving IET issues

HCA Physician Services

Account Representative July 2009–February 2010

oNotifies or locates third party payors with delinquent accounts and attempts to secure payment

oApply knowledge of the practice management systems and the ability to apply that knowledge to the aspects of the patient account including insurance, billing, and collection processes

oIdentifies coding or billing problems from EOB’s and works to correct the errors in a timely manner

oUpdate the account database to identify actions that have been taken on an account

Belmont University Mail Services, Nashville TN April 2008–June 2009

Part-time Customer Service Representative

oc

AIM Healthcare, Franklin TN April 2005–March 2008

Claims Analyst II HIP of New York

oReview Identifying and Validating Claim Overpayments for contracts and duplicates

oIdentify new trends for the HIP of NY and EMPIRE client

oResponsible for training new hires for HIP of NY and EMPIRE on client system

oResearch new Ideas for HIP NY and EMPIRE clients

oAssist team members on Recovery Process for clients

oDevelop new Ad-HOC query ideas for profitable trends

LifeWay Christian Resources, Nashville, TN April 2003–September 2004

Administrative Assistant

oResponsible for scheduling meetings for manager

oDevelop and maintain accurate spreadsheets for Marketing Department

oMaintain budget records for department

oAssist all department personnel as needed

oAssist with other duties as assigned

Forest Hills Baptist Church, Nashville, TN May 02–March 2003

Administrative Assistant

oResponsible for weekly newsletters

oResponsible for the day-to-day operations of Family Life Center

oAssist with other duties as assigned

COMPUTER SKILLS

• Microsoft Excel

• Microsoft Word

• Outlook

• Microsoft Access

• Power Point

• RACER

• eCW

• Patient Keeper

• Cerner

• Artiva

• Internet

REFERENCES available upon request

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