Sales Associate Customer Service

Laila N. Ford

**** ******** **, ** *****

443-***-**** aduuhs@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. With strong customer service and interpersonal skills, I can communicate with all levels within an organization, build trusting relationships, and enlist team members' participation.

SKILLS

Customer Service, Administrative Support, Time Management, Organizational Skills, Business Documentation, Scheduling, Relationship-Building, Ad Hoc Projects, Mail, Multitasking, Tasks Prioritization, Written & Verbal Skills.

PROFESSIONAL EXPERIENCE

2022 – Present Sales Associate, Sunglass Hut – Hanover, MD

Organize sales floor and maintain product stock

Maintain a clean service environment

Set up display models and sales floor layouts

Achieve all set sales goals while providing outstanding customer service

Field customer questions via phone or in-person

2019 – Present CPR Certified Lifeguard, Ace Aquatics – Glen Burnie, MD

Supervise swimmers and carefully enforce swimming facility policies and guidelines to ensure swimmer safety

Conduct daily checks on swimming areas and equipment to maintain safety and good condition

Administer first aid and CPR in response to life-threatening situations

Promote an environment of safety and fun

2021 – 2022 Hostess/To-Go Specialist, Yard House – Hanover, MD

Assigned patrons tables suitable for needs and restaurant section rotation

Took reservations and to-go orders, answered customer questions, and managed wait times

Routinely supported team by answering phones and completing POS transactions for team members

Kept detailed payment records throughout shift to complete cash and card payments

2020 – 2021 Front Desk Associate, Arundel Olympic Swim Center – Annapolis, MD

Assisted walk-in clients, scheduled client appointments, answered phones, and helped clients with questions and issues

Supported managers with business documentation and professional demeanor at all times

Efficiently processed updated client information and payments into the company database

Prioritized tasks while staying focused on several projects simultaneously; diligently followed up on outstanding items

EDUCATION

2021 High School Diploma, Glen Burnie High School – Glen Burnie, MD

CERTIFICATIONS

2022 CPR Certification – StarGuard Elite

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