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Administrative Assistant Customer Service

Location:
Fontana, CA
Posted:
January 22, 2023

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Resume:

Araceli Fosado

Immigration Paralegal Administrative Assistant

Riverside, CA 92506

aduueh@r.postjobfree.com

+1-909-***-****

• Expert at multitasking and prioritizing projects.

• Excels at building rapport with Attorney, Co-worker and Clients.

• Experienced with Eimmigration, Clio, Docketwise, Airtable and miscellaneous case management systems.

• USCIS Applications: I-130, I-485, I-765, K-1, I-751, DACA, EAD Renewals, I-90, N-400

Willing to relocate: Anywhere

Authorized to work in the US for any employer Work Experience

Lead Immigration Paralegal

The Matian Firm, APC - Ontario, CA October 2017 to April 2022

Daily Responsibilities/Tasks

• Calendar Appearances

• Contact New Clients with 24hrs of hiring

• Introduce new clients to the legal process of any given scope

• Oversee the Consular Processing Department

• Train new hires and assist paralegals in other areas with any concerns they may have

• Identify and resolve random client questions and complaints

• Encourage standard scripts for paralegals when collecting payments

• Encourage co-workers to provide excellent customer service via the general service phone line • Prepare and file Approvable USCIS Applications, Response to NOIDS/RFE/Appeals

• Prioritize Deadlines

• Translate documents and produce reliable declarations

• Encourage Referrals from existing clients

• Encourage successful clients to leave a positive review on our business webpage

Administrative Assistant

Paniotto Law Firm (Immigration) - Los Angeles, CA December 2017 to December 2017

● Identified and collected past-due payments from clients.

● Created new files and updated the firm's electronic filing software.

● Screened potential clients prior to scheduling an in-person consultation.

Immigration Paralegal

Law Offices of Alfonso Morales - Pomona, CA September 2016 to October 2017

• Maintained the front desk and reception area in a neat and organized fashion.

• Screened potential clients.

• Prepared various forms in support of family-based petitions.

• Maintained exceptionally organized files.

• Updated the firm's Quickbooks account with current and past-due payments. • Made daily deposits.

Community Outreach Specialist

Employment & Community Options - Redlands, CA September 2015 to November 2016

• As a Community Outreach Specialist I was assigned to transport three individual adults with disabilities to a different job sites throughout the week as well as provide general guidance on various tasks.

• Once the job training was completed, my team and I sought out leisure activities such as visits to grocery stores, movies and bowling alleys. By far the most rewarding experience.

Receptionist

Latino Services - Riverside, CA June 2016 to September 2016

● Managed the reception area and responded to in-person inquiries regarding our services. ● Scheduled consultations and collected payments from existing clients.

Outreach Coordinator

Priscilla’s Helping Hands -Non Profit - San Bernardino, CA June 2014 to August 2015

• I mostly served as a Receptionist and calendared New Client Intakes.

• This Non-profit organization was founded by First Five California and my main role was to organize community based events to showcase resources for families with children’s needs using appropriate funds or as highlighted in the yearly grant.

Education

B.S. in Public Relations Studies

California State Polytechnic University

Present

Associate in Communication Studies

San Bernardino Valley College

June 2015 to May 2017 Skills

• Filing (5 years)

• Quickbooks

• Marketing (10+ years)

• Administrative Assistant (8 years)

• Public Relations

• Social Media Management • Paralegal

• Legal Research

• Legal Drafting

• Immigration law

• Communication skills

• Event Planning

• Proofreading

Languages

• Spanish - Fluent



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