Janice Lynn Kollhoff Pitts

** **** ***** ****, **********, AL 35223

aduudy@r.postjobfree.com 205-***-****

Overview: Due to the impact of 9/11, after 20+ years of service with US Airways*, I accepted a severance layoff from Manager of Pilot Flight Operations - BWI, when the crew base was closed. I have since raised two girls while volunteering in my community and on school PTO committees. I served on the board of Fine Art Services for 16 years, putting on Birmingham’s Magic City Art Connection each April and Moss Rock Festival each November. As my girls became more independent, I worked part-time over the past 8 years in event planning, volunteer recruitment, retail sales and management and in private aviation. I now seek a rewarding position that I can use my past airline aviation skills to their potential as I move to CO to reside near family.

Education:

1986 -- Syracuse University, NY; BS – Personnel Management/ Computer Programming

1978 -- Windham Central High School, NY

Job History:

July 2021 – Present, Part-Time (more when required)

Uncut Flowers, LLC. - Retail Sales of specialty orchid arrangements for high-end clients.

Manage phones, walk-in customers, emails, schedules and appointments

Process invoices & payments in Quickbooks, Word and Excel

Assist with special events planning and execution

January 2021 – July 2021, Full-Time

Atlantic Aviation – Customer Service Representative

Customer service to high profile clients and pilots in private aviation

Process aircraft positioning & reservations, catering, car rentals, limos, fuel transactions

Work with Air to ground radio, line service, pilots, private and commercial aviation companies

October 2019 – December 2020

Shalla Wista Studio – Jewelry Sales, Part-Time

Fulfill retail and online sales, general office and retail store duties.

October 2016 – August 2019

P2 Platinum Pilates & Boutique - Store Manager, Part-Time

Manage work schedules of front desk and contract employees and classes

Submit bi-weekly payroll, hire and train new employees, plan store events

Order store supplies, assist in attending markets for purchase of store retail items

Maintain a retail sales and an instructor/class scheduling computer system

March 2003 – May 2018

Fine Art Services: Magic City Art Connection & Moss Rock Festival - Board Member, Volunteer and Part-Time Employee

Obtained, trained and organized over 150 volunteers over the two 3 day festivals

Planned and organized pre-event fundraisers and artist/sponsor dinner/party events

Organized and worked with Birmingham City Schools for Arts Education trip

Worked with the city to obtain required permits, inspections and sponsors and funding

Obtained food trucks and restaurant chefs for private food & wine tasting events

Worked on various computer applications for spreadsheets, letters, mass emails, etc.

February 15, 1982 – December 2002

American Airlines* - Various Positions, Full Time

*(US Airways, US Air, Piedmont Airlines, Empire Airlines)

(Locations: ROC, UCA, SYR, BWI, PIT, DEN, DCA, PHL, CLT, Corporate – Crystal City, VA)

Base Manager, Pilot Flight Operations (BWI/DCA): Coordinate with the Chief Pilots,, dispatch, crew schedulers, training department, payroll, flight training, station manager, etc., to handle all pilot issues and company needs in order to maintain qualified staffing levels of pilots at the base.

Supervisor Simulator Scheduling: Oversee training schedulers to plan out pilot recurrent and transition training in both PIT and CLT training centers, Coordinate training needs with Chief Pilots, Base Managers and Resource Planning, work with contract aircraft companies to fill open slots in the simulators for outside pilot training to obtain 100% scheduling capacity of the simulators.

Resource Planning Specialist: Coordination between short-term and long-term company schedule changes & route plans, aircraft acquisitions, pilot flight hirings, pilot aircraft bids and pilot training; plan out yearly aircraft bids for pilots, coordinate transition and recurrent training, advise company number of new hire pilots needed based on company 5 and 10yr plans, plan out base listings for each month at each of the crew bases.

Pilot Scheduling Supervisor: Track pilot flight time and irregular ops, maintain reserve crews and replace pilots when necessary, maintain knowledge of FARS, and pilot company and union policies, maintain communications between pilots and gate agents, company directives and dispatch, file pilot paysheets, create monthly pilot trip schedules in accordance with FAA, FAR's & company policies, post for monthly bidding and award according to seniority.

Dispatch, Flight Follower: File flight plans, find alternate airports enroute, send releases to cities, track flights & weather, maintain passenger counts, code delays, coordination between pilots and maintenance, route airplanes for maintenance checks, update Jeppesen manuals and keep current on all FAR and FAA changes.

Operations Agent & Supervisor: Weight & Balance, ACG communications, flight planning and interdepartmental coordination of all aircraft arrivals and departures, monthly gate planning, training of new ops agents; US representative at DCA/CLT tower during irregular ops due to weather or events. Maintained a higher level clearance for airline disaster management.

Ramp Agent: Coordination of all luggage, US mail, cargo & company mail onto and off flights; servicing of aircraft for parking, APU hookup, lavatory service and interior cleaning, pushbacks of aircraft, maintain communication between ops, gate and pilots.

Customer Service Agent: Ticketing, gates, jetbridge, international flights (gate check-in, boarding & customs arrivals)

Special Projects:

*Worked in the Marketing department as Operations Analyst to oversee a two-year company computer change over from UA Appollo to AA Sabre system. Helped the company develop the training program and trained all customer service agents in the private clubs throughout the US Airways system.

*Team Lead on an interdepartmental, company wide project of “Getting to Know You,” where each department learned the job functions of other departments they worked with closely.

*Part of a 4-person team that sought out and developed a new Simulator Training Scheduling System along with members of the Chief Pilot and IS departments. Helped to develop and train all US Airways personnel that would be using the system in both CLT and PIT.

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