*** ***** ****, *** ********* Texas ***** * 915-***-**** * aduudm@r.postjobfree.com

Professional Summary

Meticulous Sales Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Sales, International Logistics, Administration, Project Management and Marketing. Client-focused Sales Representative with over 10 years of providing solutions to customers. Solid understanding of Sales Force, Oracle, Word, Excel and fluent in Spanish. Extremely ambitious and goal-oriented with a pleasant personality and a tenacity that knows no restrictions. I bring my expertise in market analysis, forecasting and client needs assessments. I consider myself a dynamic communicator who consistently exceeds goals and company expectations.

Skills

Powerful negotiator Conflict resolution Strong verbal communication

Public speaking Methodology implementation Project management

Process implementation Team liaison Data analysis

Budgeting and finance Client assessment and analysis Extremely organized

Self-motivated Data entry User interface understanding

Materials preparation Report writing Risk management processes and analysis

Work History

Shipping and Freight Consultant/Franchise owner, 10/01/2020 to present

InXpress/New Braunfels Texas, United States

Reseller of shipping rates for DHL, UPS, and 42 Freight Forwarders

Building Margin growth

Account activations

Retention

Service using Webship to manage accounts and coupled with customer service

Senior Account Executive, 09/01/2019 to 03/01/2020

On The Move Inc – Boerne, Texas

Negotiated turnkey truck lease program

Sales of new and used trucks by adding customer service and quality innovative products

Insurance service for Self-storage industry, real estate professionals, apartment communities

Marketing to contractors that leased the trucks and managed their eye-catching graphics installed to advertise their business, with a rolling billboard.

Demonstrated new sales techniques to grow the business using telemarketing and onsite sales across the country.

Account Executive, 06/2019 to 09/01/2019

LSO Lone Star Overnight, San Antonio, Texas

Sales and managed accounts for the state of Texas and Oklahoma

Negotiated rates and contracts for LTL (less than truck load), Ground and Air Shipping Regional carrier

Used professional WebShip (Salesforce)

Created extensive business to business pipeline in less than 4 months

Built relationships with internal end mile delivery managers and delivered results

Customer service for our external customers, while building relationships

Inside Sales Representative, 08/2008 to 09/2018

United Postal Service (UPS) – San Antonio, Texas

Wrote sales contracts for orders obtained and submitted orders for processing.

Developed and deepened customer relationships to drive revenue growth.

Surpassed sales targets by 350% effective to plan.

Surpassed annual quota by 130% effective to plan.

Ranked FIRST out of 950 sales reps in all inside sales and earned GOLD WORLD OF CHAMPIONS

Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Collected information on sales and service issues to provide effective resolutions.

Emphasized product features based on analysis of customers' needs.

Managed a portfolio of 5000 accounts that generated $1.7 Million in sales.

Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.

Answered customers' questions regarding products, prices, and availability.

International Specialist, 08/2008 to 09/2018

United Postal Service (UPS) – San Antonio, Texas

Maintained a current understanding of Global International market conditions, compliance standards and best practices.

Managed creative projects from concept to completion while managing outside vendors.

Coordinated with systems partners to finalize designs and confirm requirements.

Recommended architectural improvements, design solutions and integration solutions.

Collaborated with clients from concept through final delivery of product or service.

Utilized a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of operations.

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Finance Office Assistant, 01/2002 to 07/2008

The RoomStore Furniture Corporation – El Paso, Texas

Performed initial client assessment and analysis to begin research process.

Entered details such as payments, account information and call logs into the computer system.

Copied, logged, and scanned supporting documentation.

Assisted various business groups with document organization and dissemination during acquisitions.

Verified data integrity and accuracy.

Achieved excellence status by supporting Chief Operating Officer with daily operational functions.

Transportation Dispatcher, 02/1997 to 01/2002

SouthWest FreightLines – El Paso, Texas

Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details.

Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

Communicated with Local Drivers employees to assign projects and determine which trucks and trailers will be used with each load.

Created delivery routes and optimized them regarding traffic, road conditions and other factors.

Communicated with customers to ensure that delivery expectations were met.

Scheduled and dispatched drivers to locations in El Paso City and Cd Juarez Mexico sister city.

Planned and coordinated rig moves with over 6 local personnel.

Informed the Service department about equipment breakdowns and provided updates on the completion of work orders on trucks and trailers.

Achieved a 98% on-time shipment rate.

Reduced operating budget by 20% and mis-ships by 65% by implementing new policies and procedures.

Business Office Manager, 03/1993 to 01/1997

Continental Insurance Agency Inc – El Paso, Texas

Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.

Administered to CRM and company database, including troubleshooting, maintenance, updates and reports generation.

Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.

Assisted in preparing district informational materials such as brochures and newsletters.

Compiled annual recommendations for end of fiscal year budgets.

Cataloged and managed department records and files for prompt and efficient retrieval.

Checked accuracy and integrity of files and resolved errors.

Reconciled account balances and financial documentation such as bank statements, cash receipts, and school accounts.

Education

MBA Business Administration, Management and Operations, 2006-2008

Jones International University – Centennial City, Colorado

Bachelor of Science: Business/Business Management, 2003- 2006

University of Phoenix - Santa Teresa, NM

Member of University of Phoenix Honor's Society

Majored in Business Management

Dean's List Spring Semester 2006

Graduated cum laude

3.7 GPA

Accomplishments

Professional development completed in Foreign Trade

Worked directly with United Way in San Antonio and New Braunfels, Donating time with Big Affiliations Brother or Sister Program. Also, a lead donor for 10 years under UPS.

Assisted with 80 community hours to help with Habitat for Humanity, helping families reach home ownership in San Antonio Texas.

Created a bike ride team for good health after work hours, getting coworkers to join me in team building for great health.

Earned Gold Winner Award 2017 In recognition of outstanding performance and achievement by David Abney Chairman and Chief Executive Officer and by Kate Gutmann Chief Sales Solutions Officer of UPS.

Earned International Gold Coin award in 2016, 2017, 2018 for quarterly exceptional performance in International Export Sales with UPS.

Affiliations

Member, Women of Faith, 2008 to Current

UPS Women's Leadership Group 2013 to Current

UPS Toastmasters 2016 and 2017

Foreign Trade Association 2008 - 2013

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