**** * ***** **

Parma, OH *****

216-***-****

aduucg@r.postjobfree.com

JAMIE M. HOWER

RELEVANT SKILLS

Leadership time management, deadline orientation, effective communication, Negotiation, conflict resolution, analytical skills, attention to details, adaptability, troubleshooting, creative thinking, typing skills, and computer competences. EXPERIENCE

Flooring Ink, LLC — Office Manager

July 2019 - PRESENT

● Prepared schedules, analyzed project requirements and managed staffing/ manpower plans to ensure efficient and effective use of company staffing and equipment resources.

● Implemented system to track materials usage and project progress for various jobs.

● Collaborated with management on bid package preparation.

● Functioned as funds administrator to include billing and invoicing.

● Processed contractor invoices for progress and final payment. Managed day to day operations of the installation office.

● Work closely with property owners, sub-contractors, and other individual clients to resolve any discrepancies, provide excellent customer support throughout the project's completion. I Know Flooring LLC — Office Manager

February 2014- July 2019

● Answer phones and customer concerns/complaints and questions

● Maintain Excel spreadsheets for Bi-monthly budget meetings and business evaluations

● Collaborated with management on all estimates and execution of all bids

● Functioned as funds administrator to execute billing and invoicing. Processed contractors invoices and initiated final payments

● Initiated calls / emails to collect current or past due balances

● Supervised and monitored the office to ensure high quality service to clients

I Know Flooring, LLC — Flooring Technician Assistant August 2013 - November 2014

● Meeting with clients and inspecting sites to determine appropriate flooring and advising clients on any unforeseen cost

● Demolition of existing flooring and discarding of material properly

● Assists prepping the floor for install, ensuring the work surface is clean and clear of all debris and obstructions.

● Assists with install, ensuring all materials are well positioned secure and clean

● Responsible for ensuring all materials and tools are on site accordingly

● Completing installation with appropriate finishes such as hanging base and quarter round, leaving work area clean and clear of all debris

● Confirm with client that installation is satisfactory Property Preservation — Subcontractor to MCS, MSI and Safeguard Properties

February 2012 - October 2014

● Review and decipher work order details,

● Complete all details listed with the work order and ensure property stayed within the investor allowables for the loan type listed.

● Review and respond to code violations based upon city and state regulations

● Placed appropriate bids to remediate any and all seen safety hazards present at locations. Seek and complete approved hazard claim repairs that were within the investor allowables

● Winterizations Debris Removal/Trash-Outs (small and large scale) Secured Properties (lock changes, boarding, reglazing). Landscape

(grass cuts, shrub/tree trimming / removal) Roof Patching/Repair Mold and asbestos removal cleaner service, drywall repair, flooring repair, and additional services as needed

● Coordinate and execute eviction services with local law enforcement according to county regulations and state laws Property Management— Self Employed / Contractor

● Managed bookkeeping, accounts payable, and accounts receivable. Maintained a comprehensive system of records, books, accounts, and payment information.

● Performed evictions in accordance with local laws for primary property.

● Maintained effective and productive working relations with all supported organizations. Assisting clients with their needs and helping them stay within budget.

● Undertaking rental responsibilities including – setting and collecting rent, adjusting and increasing rent; finding tenants and filling vacancies, and handling leasing.

● Maintained all areas. Exterior of properties - landscaping and curb appeal. Interior of properties including housekeeping, painting, patching of drywall, plumbing and minor HVAC services.

● Maintained health and safety protocols of all properties including infections, mold and asbestos removal. Also provided clients with minor repairs to full demo and installation of new roofing siding and gutters.

Lobster Trap - Lead Sever

9453 Ravenna Rd. Twinsburg OH 44087

● Inform customers of seasonal specials and/or menu changes

● Answer questions regarding the menu, food/beverage preparation, recipe ingredients, allergens, etc

● Handle special customer requests such as separate checks, etc. Guiding guests through menus, demonstrating thorough knowledge of the food and beverages

● Ensured high guest check averages by suggesting and selling additional food and beverage items.

● Continually visited guest tables to promote inviting and attentive service.

● Significantly increased guest check averages by promoting appetizers, and specialty items

Mi Pueblo’s Mexican Restaurant - Server Manager / Hostess 180 W Streetsboro St. Hudson OH 44236

● Assist with opening/closing duties for shift readiness and other assigned tasks

● Perform other duties as assigned in support of

successful/efficient restaurant operations and customer service

● Service Orientation – actively looks for ways to help people.

● Able to operate and enter information into POS systems or programs, and use other technical equipment

● Provided friendly, efficient, accurate and responsive service to create a memorable experience for our customers

● Train and assist new servers as needed ensuring they have proper knowledge of menu items, provide positive feedback for ways to improve their skills

Lake Forest Country Club - Club server / Fine dining waitress 100 Lake Forest Dr Hudson Oh 44236

● Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

● Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

● Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

● Success multitasking while remaining professional and courteous in fast-paced environments.

● Provided direct assistance to bartender and lounge staff. Perkins Restaurant and Bakery - Hostess

130 W Streetsboro St Hudson OH 44236

● Welcome and greet customers

● Ensure tables are bussed and set for customers, with routine assistance from Bussers, other co-workers

● Thank customers and invite them to return

● Providing friendly and attentive service

● Assisting in tasks to ensure a clean, sanitized and safe restaurant

● Perform on a regular basis a variety of tasks contemporaneously with the duties involving interaction with and direct service to customers (including, but not limited to, brewing coffee/tea, refilling ice, rolling silverware, sweeping service areas, pre-bussing and bussing tables, organizing server stations) or as directed by management

EDUCATION

College

California Intercontinental University - Bachelor of Business Administration (BBA-GEN) No Degree

July 2019 - May 2020, 2601 Main St, Irvine, CA 92614 Vocational Schools

Med-Cert Training Center - STNA, Phlebotomy, EKG, First Aid and CPR Certificates acquired

733 W Market St #101, Akron, OH 44303

August 2006 - March 2007

GED 2006 - Washington County

High School

Stow-Munroe Falls High School - No diploma

3227 Graham Rd, Stow OH 44224

Class of 2005

Contact this candidate