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Police Dispatcher Support Agent

Location:
Granite City, IL
Salary:
15
Posted:
January 21, 2023

Contact this candidate

Resume:

ROBIN JANCO

Email: aduuax@r.postjobfree.com

Home: 618-***-****

Cell: 618-***-****

EXECUTIVE SUMMARY

A courteous, polite, and well-spoken professional, highly efficient and has excellent organizational skills; has the flexibility of working well as part of a team or individually. Helpful, energetic, and commercially minded; comfortable working in a fast-paced, growth-oriented work environment and developing a positive rapport with people from diverse backgrounds and cultures. Possesses a good team spirit, is deadline-oriented, and has a passion for providing the highest standards of hospitality and services to clients. Has excellent interpersonal and communication skills gives attention to detail, excels under pressure, and meets deadlines.

AREAS OF EXPERTISE

• Project management • Leadership/training • Multitask

• Strategic planning/execution • Operations management • Communication skills

• Business acumen • Relationship building • Problem solving

• Process improvement • Client relations • Time management

KEY SKILLS AND COMPETENCIES

• Professional manner with extreme attention to detail

• Self-motivated, proactive, and hardworking

• Accept and adhere to the need for strict confidentiality

• Sound interpersonal skills with the ability to deal with complex clients

• IT skills; proficient MS office suites, Email, and Internet

• Organizational and prioritization skills

Experience:

Railcrew Xpress, Lenexa, KS

03/07/2019 to present

Area Manager for St. Louis and Venice

Conducts regular observations to ensure proper procedures are followed by all drivers

Maintain a professional relationship with railroad personnel

Conducts pre-employment and all random drug and alcohol tests, including mailing to the lab if required

Responsible for the initial investigation of employee allegations. Coaching and disciplining when applicable or escalating to HR.

Responsible to ensure all drivers are scheduled and work within their Hours of Service (HOS)

Engages railroad to determine possible hub closure due to weather conditions and keeps dispatch informed

Responsible for obtaining statements and pictures of all accident incidents and forwarding them to Risk Department

Direct employees that have been in accidents to approved facilities or providers for Work Comp injuries/claims and complete required documents

Chase Bank

Electronic Funds Division Elgin, IL

02/16/2015 to 11/30/2018

Remote Customer Service/Support Agent

·Assisting many electronic card services applications, including various unemployment, child support, and Government agencies with cards.

Awards @ Chase

Customer Connection, Teamwork, $700 Yearly Award for dedication

Building Lasting Relationships, Doing the right thing

Suggestion and implementation of card delivery practice across the board

Providing technical and product support, assisting customers and clients with a variety of setups, diagnosing and solving technical problems.

Radcliff Police Department Radcliff, KY 40160

Police Dispatcher

02/2011-06/2011, also employed from April 2011 to Feb. 2016

· Defused public emergency situations until responders could arrive including suicide and hostage situations

· Maintained communications logs

· Certified NCIC (National Crime Information Computer)

·Chief training officer for newly hired dispatchers

· Graduate of Eastern Kentucky University, Richmond, Police Academy

EDS/Hewlett Packard; ITS Corporation; Computer Systems Technology

United States Army, Ft. Knox, KY

Telecom Specialist/Account Manager within Acquisitions and Contracting/Procurement

04/1999-05/2010

· Oversaw $150,000 in VISA card purchases per month

· Assisted with contractual duties for telecom services for a federal installation, using CRM and SAAS

· Logistics management and procurement for 1500 recruiting stations

· Assisted in procurement, establishing payment terms, negotiating contracts, and purchasing IT equipment

· Processed work orders, communicated between contractor and maintenance/repairs.

· Analyzed and devised solutions to specific operating problems

· Called vendors for repairs and prepared purchase requests

· Tracked equipment issued to field personnel

· Created and maintained Command-wide Management System Database and created all databases utilized within the United States Army Recruiting Headquarters.

· Received yearly monetary bonus awards for cost-saving measures

City of Bardstown, KY

Police Dispatcher/Training Officer

05/1995 - 04/1999

·Assistant administrator with newly implemented CAD (computer-aided dispatch system and officer report system) starting with the installation and ongoing, involving all training of the officers. Additionally, an operating system was installed in my home to have rapid access for system issues, 24 hours a day should my assistance be needed at any given time to assist officers and dispatchers.

· Operated radio, telephone, and CAD equipment to receive reports and requests from distressed citizens and relayed information to local law enforcement responders

· Requested other mutual aid emergency responders as required and mapped related locations

· Activated and monitored city-wide emergency sirens

· Defused situations until responders could arrive including suicide and hostage situations

Little Angel’s Primary House Bardstown, KY

Operations Manager

01/1998-10/2000

·A demonstrated commitment to high professional ethical standards

· Payroll processing using ADP software, including garnishments, managing direct deposits, benefits withholding, federal and state payroll taxes.

·Instrumental in the design and construction of this $500,000 build childcare facility. Created the business plan for the construction loan as well as worked closely with the Division of Licensing, Frankfort, KY to meet all guidelines necessary to open and maintain a fully functioning, child care facility under strict state reporting guidelines.

·Developed all policies and procedures as well as delegated responsibilities effectively as well as responsible for all HR

·Responsible for recruiting, training, coaching, performance appraisals, and terminations

·Created employee handbooks for training development. Which also included overtime policy, safety procedures and expectations.

·Ensured that the benefits program, and HR policies, met the legal requirements.

·Ability to produce accurate statistical reports for the State of Kentucky.

Honeywell Protection Services St. Louis MO

06/1978-11/1989

Supervisor for Dispatch Center, Executive Assistant to CEO

·Created and supported policies and procedures that ensure business and employee success

·Responsible for scheduling, timekeeping, and employee corrective action when needed

·Processed payroll for dispatch employees.

· Review and approve requests for overtime, time off, and shift substitutions among dispatch staff

· Managed confidential business matters with expert proficiency, including written and verbal

· Critical thinking, offering solutions to corporate issues

· Supervised the secretary and receptionist, directing them with daily tasks

· Reviewed spreadsheets for accuracy, reviewed correspondence



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