Joycelyn Edison

Houston, TX *****

aduuah@r.postjobfree.com

+1-713-***-****

Driven young woman who exhibits powerful academic capability and the ability to demonstrate a positive mindset. I wish to apply my social skills and background of comunication as a member and worker of your company. Self-motivated and dependable while achieving high performance with minimal supervision. Authorized to work in the US for any employer

Work Experience

Outbound Call Center Scheduling Coordinator (Remote) Signify health - Dallas, TX

November 2022 to Present

1. Handle a high volume of outbound calls placed by the telephony system to Medicare and/or Medicaid health plan members to offer, explain, and schedule a free in-home health risk evaluation. 2. Receive inbound customer calls to schedule appointments and/or perform other customer service activity. Follow the approved script when discussing health risk evaluations with potential members, ensure members understand and are comfortable with the terms of the evaluation. 3. Present a positive and professional face to clients, health plan members, and workforce 4. Leverage Signify systems to schedule providers to conduct in-home or virtual health risk evaluations; schedule providers presented by the system within the assigned geographic area with appropriate time and distance between.

5. Adjust and reschedule appointments with both members and contracted providers, if requested; ensures cancellations and reschedules are recorded accurately and therefor communicated to the appropriate parties internally.

6. Adhere to assigned shift times and maintain daily productivity requirements. 7. Return voicemail messages from members, work manual outbound calling list, as required. 8. Seek to support requested overtime to meet unexpected high volume requirements. 9. Report member complaints immediately to Member Engagement Managers. 10. Follow departmental procedures when communicating with members. 11. Respond well to coaching and supervision.

12. Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.

13. Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.

AP Customer Host

Walmart Supercenter - Houston, TX

April 2021 to July 2022

• greets customers, but also checks receipts where appropriate

• assists with returns and helps keep entrances clean and safe.

• Monitor area of responsibility by identifying issues and ensuring a safe environment for both employees and customers.

Telephone Sales Representative- REMOTE

FLS Connect - Oakesdale, WA

July 2020 to July 2022

• make outbound fundraising calls to solicit pledges for Client projects.

• Work in a performance driven environment with daily goals for each project.

• Take direction for call center management team and maintains a positive, motivated attitude.

• Working from home discipline

• Data entry

• Minimal Typing but at least 20 wpm

• Follow call structure and read from script

• Make outbound calls to business (B2B) after election periods Baler Operator

Macys Logistics Warehouse - Houston, TX

November 2020 to February 2021

• Responsible for processing of trash and recycling according to local standards. Perform other duties as assigned.

• Inspect, sort and bale all waste cardboard and plastic.

• Maintain balers and compactor clear of trash that can build up and create a malfunction.

• Maintain the dock area (area surrounding baler).

• General Housekeeping.

• Regular, dependable attendance & punctuality.

Order Picker

PG Golf LLC - Sugar Land, TX

April 2020 to August 2020

• Pick up golf balls and examine products for defects, such as cracks, chipped edges, discoloration and product grade

• Sort golf balls according to various degrees of characteristics and pre-determined grades

• Quality control of golf balls

• Quality control of order slips

• Clean and maintained work place

• Limited supervision ( self- start)

• Obtain and sort golf balls based on order forms

• Pack boxes with appropriate orders to be loaded on a truck

• Have a steady work production to meet status quota Crew Trainer/Cashier

McDonald's - Houston, TX

August 2018 to March 2020

• Helped train new employees

• Worked the cash register

• Maintained quality control

• Worked in a high pressure environment

• Made food

• Bagged orders for customers

Order Picker

Macy’s Logistics & Operations - Houston, TX

November 2019 to December 2019

During my seasonal employment for Macy’s Distribution Center some of the responsibilities of a order picker were : efficiently picking customers orders, locating products using technology, retrieve orders according to size, quantity, etc, and we were required to be deadline oriented Used RF Scanner

Barista Trainer

Starbucks - Houston, TX

December 2018 to December 2019

As a Barista Trainer for Starbucks my main responsibilities were : redirecting and reinforcing feedback for trainees and seasoned coworkers. Recognize subsequent correct actions with praise and positive reinforcement.

Crew Trainer

Kades Corporation - Houston, TX

January 2016 to October 2018

As a crew trainer working in the restaurant chain field, I am responsible for the overall performance of the restaurant and quality service of other crew members. Also other skills I acquired were ; instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed. Worked cash register and served customers.

Education

High School Diploma

Northside HighSchool - Houston, TX

2018

Skills

• WORD

• TEAM PLAYER

• ETIQUETTE

• Barista Experience

• Food Safety

• Quality Control

• Coffee Experience

• Order Picking

• Packaging

• RF Scanner

• Warehouse Experience

• Food Preparation

• Pallet Jack

• Order Picker

• Materials Handling

• Load & Unload

Additional Information

SKILLS

Great listener, able to repeat what others Responsibility I learned to accept mistakes have said, practically word-for-word and failures, and then devise clear solutions Verbal communicator with a great sense on for improvement clarity of speech, remaining calm and Team player I am reliable enough to get the focused, being polite and following some things in order and get work done on time, basic rules of etiquette aid my skills in the while also encouraging my other colleagues workforce

Time - management knowing how to set

goals, make decisions, prioritize tasks, get

organized, plan and delegate portions of or

entire tasks.

Contact this candidate