TARA KEEL

aduu7s@r.postjobfree.com 302-***-**** Bridgeville, United States 19933

Professional Service Supervisor adept at recruiting, interviewing and training new employees. Ambitious and ethical with outstanding organizational, communication and time management skills. Committed to developing a dynamic work area where each team member feels appreciated and valued. Personable and dedicated Customer Service Specialist. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Specialist

Statewide training experience

Supervisory role experience

Multi tasker

Problem Solver

Conflict resolution Specialist

Loyal, Dedicated and Adaptable

Self motivated

Team player

6 yrs of Remote work experience

Positive Courteous demeanor

High-energy attitude

Technologically savvy

Microsoft trained

Personal and Professional Integrity

Participant Attendant Services Supervisor Easterseals - Georgetown, Delaware 02/2017 - Current Supervise, delegate duties and responsibilities for a team of 9 employees, while effectively coordinate business opportunities for 60 participants enrolled in State funded medical programs. Oversee payroll, Department of Labor accounts and State unemployment accounts. Work closely with a statewide management team to ensure staff maintain quality assurance. Delivered exceptional customer service, handling inquiries and complaints. Addressed areas that needed improvement and observed team's performance, providing training for employees in need of support.

Aided onboarding team members with one-on-one training sessions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Documented conversations with customers to track requests, problems and solutions. Upheld strict quality control policies and procedures during customer interactions. Fielded customer complaints and queries, fast-tracking them for problem resolution. Trained new employees on procedures and policies to maximize team performance. Upheld privacy and security requirements established by HIPPA regulatory agencies. Researched Fraud Waste and Abuse concerns, regarding Medicaid funds Participant Attendant Services Coordinator Easterseals - Georgetown, Delaware 08/2014 - 02/2017 Effectively Coordinate Business opportunities for Participants enrolled in State funded Medicaid Programs. Assist in hiring of Attendants for household employers Oversee payroll, Department of Labor ad Unemployment accounts Research Fraud Waste and abuse concerns with Medicaid funds. Employment verifications and complaint resolution

Case Management of 120+ Self-directed Household employers. Summary

Skills

Experience

Contributed to business growth by confirming customer satisfaction with service and quality. Monitored documentation procedures to maintain consistent policies and current records. Recognized by supervisor for maintaining accurate and timely records despite heavy caseload. Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans. Solicited feedback from staff and volunteers to improve existing programs. Medical Assistant/Certified Aesthetic Specialist Georgetown Family Medicine - Georgetown, DE 11/2001 - 08/2014 Scheduled appointments for patients via phone and in person for Medical and Aesthetics offices. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Contacted pharmacies to submit and refill patients' prescriptions. Recorded vital signs and medical history for approximately 3500 patients each year. Performed preliminary physical tests to accurately record results in patient history summary. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Maintained OSHA regulations for the offices.

Withheld active notary status

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Followed principles of asepsis and infection control to meet patient safety guidelines. Administered rapid tests for COVID and strep to help clinical staff assess conditions. Assisted in minor surgeries and procedures

Assistant Manager Comfort Inn Corp - Ocean City, MD 02/1996 - 07/2001 Complaints Manager

Audit team Supervisor

Payroll contact

Worked closely with our Events coordinator to ensure large group satisfaction. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Directed and led employees, supervising activities to drive productivity and efficiency. Enforced company policies and procedures to strengthen operational standards across departments. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Planned and prepared workflow schedules, for 60-member team. Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

Assisted supervisors in evaluating employee performance and cultivating improvement initiatives. Indian River High School Dagsboro, DE

High School Diploma

Word of Life Bible Institute Pottersville, NY

Religion / Music

Liberty University Lynchburg, VA

Music Performance / Sports Medicine

Education and Training