Call Center Services Manager
Resume:
WORK EXPERIENCE
MILLICOM TIGO PARAGUAY 2013 - 2021
Business Budgets and Workforce Supervisor 2018 - 2019 Train, recruit, hire, monitor and motivate the staff. Make sure that the teams they oversee meet the
company goals and provide sufficient customer
support.
Analyze call center statistics.
Review customer experience.
Control the demand and volume of calls in real time. Control the correct logging and unlogging of agents. Ensure service level to maximize utilization.
Coordinate the schedules with the supervisor to ensure compliance with the break schedules.
Monitor the volume of calls.
Ensure compliance with daily planning by controlling the hourly time of all campaign
TEAM LEADER COACH - FIELD SERVICES B2B
Creating an inspiring team enviroment with an open communication culture. Setting clear team goals.
Delegating tasks and set deadlines for the internal team. Monitor team performance and report on metrics (KPIs, SVL, SLA) Discover training needs and provide coaching.
Listen to team members, feedbacks and resolve any issues. Recognize high performance and reward accomplishments. EDUCATION
Telecommunications
Engineering UNINORTE PY
Leadership and Business
Strategic - Fostering Talent
Argentina
English
Spanish
Guarani
LANGUAGES
113 Fireside Circle. Baltimore,
MD 21212
www.linkedin.com/in/steisy-
galeano-a65591125
aduu7f@r.postjobfree.com
CONTACT
LIDERSHIP AND PRODUCT MANAGEMENT
Steisy Galeano A
Able to handle multiple tasks and
projects simultaneously. Readily
accept challenges. Meet or exceed
business objectives. Able to
synchronize multiple task in a
ethnic environment. Experience
with start up and multinationals
companies.
MEET STEISY
SKILLS AND ABILITIES
Adaptability
and listening
Leadership
and team
builder
Creative,
innovation and
initiative
Passionate and charismatic girl; looking for opportunities for growth personal and professional development.
American Passport ID: XXX XXX 435
Social Security: XXX-XX-1849
90 %
Strategic and
decisive
FIELD SERVICES MANAGER 2019 - 2021
Cabin Crew Certificate - PZ
Academy
Contact this candidate