Service Representative Customer
Resume:
ANNE THERESE NISCE
■ Las Vegas, Nevada ***** ■ **2 - 374 - 5599 ■ 702-***-***** ■ aduu6b@r.postjobfree.com EDUCATION
University of the Philippines, Diliman, Philippines Masters in Interior Design and Education
Studies focused on teaching collegiate level education on interior design. University of Santo Tomas, Philippines
Bachelor of Fine Arts (B.S.) in Interior Design, conferred April 2012 Honors: Consistent Dean’s List, Graduated Top 15 of the Class EXPERIENCE
Prime Law Group LLC
LV Business Lawyer LLC - Las Vegas, Nevada 89123
Office Manager
June 2022-November 2022
● Successfully oversaw day-to-day operations and worked to foster efficiency.
● Maintained office-wide calendars and assisted with events and travel arrangements - setting appointments for In-Person Meeting, Zoom Conference Calls or Meeting with the client/s and Notary Officer & witnesses
● Assisted bookkeeper with company payroll, accounts payable, accounts receivable, expense reimbursement, and general ledger.
● Interfaced with clients on project-related matters and provided appropriate support to ensure the smooth flow of cases.
● Created and managed project invoices and tracked project expenses.
● Answered and managed all communications from emails, calls, website inquiry, referrals and text messages. Coordinated client schedules, and provided for seamless client care and follow-up.
● Assisted with the marketing and promotion of events through the implementation of effective email marketing campaigns.
● Planner of events, conferences, meetings and operational point of contact for customers and suppliers.
● Created a company website. Designed business cards, banner and flyers Nana Home Services
Booking Appointment Specialist
September 2019-June 2022
● Assist the customers to book appointment for major appliance service for repair, replacement or installation
● Answered and managed all communications from emails, calls, website inquiry, and text messages. Coordinated client schedules, and provided for seamless client care and follow-up.
● Created training materials and classes for Customer Services agents
● Conducted and trained Customer Services Agents
● Worked as a Project Manager for the website and app automation systems for Booking and Customer Service Management
● Assist customer regarding appointments, ordering parts and monitoring availability of parts/ products and backordered parts
● Managed database of customers who have expressed interest in Appliance Repair / Installation Services
● Remote job that has little to no supervision
Portfolio Recovery Associates, Henderson, NV
Collections Representative
April 2018 - September 2019
● Manage and settle credit card and medical debts
● Manage multiple delinquent accounts for debt collection efforts.
● Created payment arrangements to pay off debts in full or through settlements
● Negotiate payoff deadlines or payment plans.
● Keep track of assigned accounts to identify outstanding debts.
● Handle questions or complaints.
● Negotiated amicable settlements to avoid potential and cease pending lawsuits William- Sonoma, Telecommute
Customer Service Representative
February 2018 - April 2018
● Open and maintain customer accounts by recording account information
● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
● Contribute to team effort by accomplishing related results as needed
● Identify and assess customers' needs to achieve satisfaction
● Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
● Resolve customer complaints via phone, email, mail, or social media
● Take payment information and other pertinent information such as addresses and phone numbers
● Assist customers with logging in to their accounts, applying promotion & gift cards and promotions
● Handle questions or complaints.
● Remote job that has little to no supervision
JDN Apartments, Philippines
Property Manager
January 2016-October 2017
● Responsible for advertising and showing vacant residential units
● Maintained the property including constructions and repairs
● Collected rent and managed books, including establishing and adjusting rental rates depending on local rates, calculated overhead costs, and profitability. Franklin Debt Relief, Telecommute
Legal Accounts Representative
February 2008 – December 2015
● Managed and settled credit card and mortgage debts
● Created payment arrangements to pay off debts in full
● Negotiated amicable settlements to avoid potential and cease pending lawsuits
● Communicated with and provided daily update on accounts on legal status that were being negotiated
IRMC, Philippines
Collections Trainer for American Express
September 2006 – December 2007
● Planned and implemented training designs and programs on product knowledge and refresher courses on American Express Australia and New Zealand portfolios
● Performed up-skill trainings for American Express Australia Charge Card and New Zealand Credit Card portfolios
● Evaluated trainees’ performance and conducted examinations to gauge call agent’s competencies
● Monitored and observed employees to address post-training development needs People Support, Philippines
Customer Service Representative
January 2005 – September 2006
● Booked hotel reservations for clients traveling that would best meet the needs and the desires
● Promoted and sells cruise vacation packages to a portfolio of guests.
● Presently focused on providing excellent service to guests and ensuring they always received the best quality service
● Ensuring the best cruise experience for them. Responsible for taking hotel reservations for 8 brands, offering other travel packages, such as car rental and leisure plans LANGUAGES, SKILLS & INTERESTS
● Tagalog, native speaker
● Interpersonal Communication
● Administration
● Excellent Ability to multitask, prioritize and manage time effectively
● Financial Accounting - Quickbooks
● Knowledge of Office Technology - Microsoft Suite
● Familiar with CRM systems and practices
● Track record of over-achieving quota
● Strong phone contact handling skills and active listening REFERENCES
● Vincent Carrizo
o PRA Las Vegas Operations Manager
● Chelsea Mallory
o PRA Las Vegas Operations Manager
● Attorney Michelle Nisce
o LV Business Lawyer - Managing Attorney
Contact this candidate