Customer Service Team Member
Resume:
Latisha T. Lee
Conyers, GA ****4
***********@*****.***
SKILLS
Strong work ethics and extremely keen to learn.
Ability to communicate orally in writing correctly and concisely.
Accurate and fast typist
Proficient in various computer software applications
Quickly and effectively solve customer challenges and conflict resolution
Patient and calm when working with difficult customers.
Fast learner and reliable
PROFESSIONAL EXPERIENCE
JC Penney Store Support Center/ Sephora Operations 2010-Present
Retail Area Supervisor
Supervised 30-40 Packing / Outbound associates, direct store replenishment, clerical operations, and product flow associates in logistics Outbound operation.
Planned, organized, and controlled the consolidation and shipment of the Sephora direct stores.
Supervised 20-30 receiving associates, 4 forklift operators, and 2 reverse logistic associates.
Work closely with transportation to assure the quality of the loads prior to dispatch.
Directly responsible for trailer utilization, proper loading procedure and high value items.
Responsible for managing engineered standards in a “Pay for Performance” environment along with other production required function.
Planned daily workload for shift operations, as well as provided assistance to other departments as business needs required.
Responsible for managing by the JCPenney SOP (standard operating procedure) to meet production and quality goals to maintain and exceed KPI goals.
Coached associates for growth, safety, accuracy, and productivity in a diverse work environment.
Appointed Subject Matter Expert (SME) on all logistics inventory and staging on new store launces with emphasis on warehousing and timely delivery.
Supervises associate in the assigned functional areas including involved in interviewing, hiring and training process to meet staffing needs of the department.
Cooperates with other functional areas by providing for and distributing the necessary workload to ensure that deadlines are met.
Implemented action plans to reduce the number of accidents and to ensure the team is properly trained on how to handle accidents and safety situations.
Replenishment Team Member 2009-2010
Transferred to a JCPenney store (Northlake Mall)
Filling and maintaining the presentation of stock before and during store hours.
Provided exceptional customer service.
Worked cooperatively in a team environment.
Group Lead
Jcpenney Store Support Center 2002-2008
Scheduled and balanced workload of other associates, training and coaching associates in basic procedures and techniques, and verifying data and work of others.
Participated in accomplishing prescribed work activities of the assigned department.
Responded to and initiated inquiries and reports
Cooperated with other areas by providing for and distributing the necessary workload to ensure that deadlines are met.
Provided input to associate performance review process, corrective action and staffing needs.
Identified problems and recommends solutions.
Performed other related tasks as assigned.
ACHIEVEMENTS
Maintain number one ranking in the network for both associate engagement and productivity 3 consecutive years.
Obtain company high 90% positive associate engagement score on the company wide Winning Together Survey
EDUCATION
Redan High School Stone Mountain, GA
College Prep Diploma
Ga. Perimeter College Decatur, GA
REFRENCES
Available Upon Request
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