Angela A Cortez
Donna, TX *****
aduu4h@r.postjobfree.com
Work Experience
Adviser 1
Great Lakes Educational Loan Services, Inc.
October 2022 to Present
Payments for student loans,
General Office Clerk/Medical Records
NUESTRA CLINICA DEL VALLE - San Juan, TX
May 2022 to Present
Monthly reports for 11 offices walking report, pic reports, Alc reports, Medical Wait time study, general office clerk duties, answering phone, typing, making copies, maintain records, monthly reports to doctors emr eclinlicals
Scheduler
Stericycle - Philadelphia, PA
February 2022 to Present
Schedule for mammograms n ultrasounds
Customer Service Representative
Advanced Call Center Technologies - Harlingen, TX
October 2018 to February 2021
Reorder debit cards, unblock debit cards,verify transactions,credit limits withdrawals Tax Preparer (Seasonal)
Liberty Tax Service - Pharr, TX
February 2017 to April 2019
Scheduling employees, adjusting time cards, answering phone, filling, copying, faxing, printing checks, federal and state income tax
Customer Service Associate
Lowe's - Weslaco, TX
October 2015 to January 2019
internet orders, special orders, order management, payouts, filling,answering phones,invoices help on delivering
Assembler
Kawasaki farm - Karlsruhe, ND
September 2017 to October 2017
picking bad potato from the line
machine operator
Allsteel - Muscatine, IA
June 2014 to February 2015
Responsibilities
Packing glass for amazon forming tiles,
Office Manager
Jasckson Hewitt - Pharr, TX
November 2000 to April 2014
Schedule employees, adjust payroll, Federal & State Income Tax, Amended Returns, print in income tax checks, filling faxing answering phones,
Unit clerk
Cornerstone regional hospital - Edinburg, TX
June 2009 to February 2011
responsible for organizing charts for doctors. admissions and discharges. Prepare discharge paper for patients
Phlebotomist
Quest Diagnostics - McAllen, TX
June 2010 to January 2011
processing the blood,drawing bloods,answering phone filling faxing delivery blood samples Education
High school diploma
Mt Vernon High School - Mount Vernon, WA
1994 to 1997
Skills
• excel
• outlook
• Call Center
• Customer Care
• Customer Service
• CSR
• Customer Support
• Bilingual
• Microsoft Word Microsoft Office Computer Skills (10+ years)
• Front Desk Medical Office Experience (3 years)
• Communication Skills (10+ years)
• Tax Experience
• Patient Care
• Phlebotomy
• Laboratory Experience
• Medical Records
• Experience Administering Injections
• EMR Systems
• Medical Billing
• Order Entry
• Medical Scheduling
• Vital Signs
• QuickBooks
• Clerical Experience
• Hospital Experience
• Insurance Verification
• Order Management System
• Epic
• Triage
• Human resources
• Office Management
• HIPAA
• Quality Assurance
• Medical Coding
• Medical Terminology
• ICD-10
• Blood sampling
• ICD coding
• Medical receptionist
• Venipuncture
• Medical imaging
• CPT coding
• Anatomy knowledge
• ICD-9
• Phone etiquette
• Microsoft Office
• Senior care
• Multi-line phone systems
• Microsoft Excel
• Microsoft Word
• Management
• Spanish
• English
• Typing
• Filing
• Accounting
• Data entry
• EHR systems
• Pricing
• Windows
• Documentation review
• Google Suite (2 years)
• Accounts payable
• Payroll
• Negotiation
• Live chat
• Account management
• Sales
• Computer skills
• Medical collection
• Driving
• Administrative experience
• PCI
• Computer networking
• EHR systems
• Microsoft Powerpoint
• EHR systems
• Translation
• Microsoft Access
• AdvancedMD
• Salesforce
• Transcription
• EHR systems
• Data collection
• Physiology Knowledge
• Classroom experience
Certifications and Licenses
Medical assistant
Drawing blood
Medical Assistant
June 2011 to Present
Driver's License
Certified Phlebotomy Technician