Customer Service Call Center
Resume:
Rayne Gonzalez
Night Auditor
Yelm, Washington, United States
*********@*****.***
WORK EXPERIENCE
April 2021-Current
Meter Loader
Puget Sound Energy, Inc.
Tacoma, Washington, United States
Working in customer construction services assisting with meter operations including but not limited to setting gas and electric meters, removing gas and electric meters, exchanging gas and electric meters along with changes that do not include metering.
November 2006-March 2021
Customer Account Exec - Repair
Comcast Corporation
Lynnwood, Washington, United States
Assisting customers with troubleshooting Xfiinity products along with transferring customers, setting up new customers, and selling additional products.
June 2011-2013
Night Auditor
Best Western International, Inc
Monroe, Washington, United States
February 2006-February 2007
Night Auditor
Smart Talent/ Country Inn & Suites by Carlson
Bothell, Washington, United States
I must present a personable, helpful, and professional image. I balance all daily reports for the hotel, run Micros reports for restaurants and balance daily receipts against those reports. I also balance credit card batch transfer amounts with hotel end of day reports. My principal duties and responsibilities are to 1. Balance all daily reports for the Hotel. 2. Post and balance charges in a timely and efficient manner. 3. Prepare restaurant audits to breakdown and balance restaurant figures. 4. Runs various reports - hand written and computer. 5. Operate computer equipment and reservations system. June 2006-August 2006
Receptionist/Office Liason
Smart Talent/ Country Inn & Suites by Carlson
Fife, Washington, United States
Staffing/Employment Agencies
I have many duties in this position such as answering the phones, making sure all applicants complete the proper paperwork and testing before speaking to a recruiter, handing out payroll checks, making packets, and any other duties that will help the office to run smoothly so that the recruiters can focus on their tasks. July 2005-April 2006
Financial Advisor
Key Bank
Auburn, Washington, United States
Banking
$11/hr
I was challenged to assist internal and external clients with inquiries or concerns regarding financial products and services. I also had the ability to build and strengthen relationships with new and existing clients by recognizing cross- selling opportunities in a fast-paced environment. I had to maintain knowledge and understanding of products and services, while responding to clients in a prompt, courteous manner. I was also responsible for research, verification and providing documentation or information for client problems and inquiries. Store Personnel
December 2003-February 2005
Account Services Supervisor/Database Director
VCI Inc
Lakewood, Washington, United States
Telecommunications Services
Answering inbound customer service calls in a call center environment, processing all types of service related orders from starting and stopping service to transferring service, adding and removing calling features, and repair tickets, controlling return mail, taking payments and processing billing, building and maintaining relationships with Tribal Reservations, creating a more user friendly database via Microsoft Access, and finally, HR duties including but not limited to vacation/sick time, payroll, benefit packages, and team training schedules. EDUCATION
-2001
Certificate
Bartending Academy
United States
Vocational,
December 2001
Bartending Academy Tacoma
I received a Vocational Certificate that states I am competent not only in mixology and customer service but in restaurant and lounge supervision as well.
Vocational,
-2000
certificate of competency in Nail Artistry
Gene Juarez Academy of Beauty
United States
October 2000
Gene Juarez Academy of Beauty Federal Way
I received a certificate of competency in Nail Artistry. SKILLS
Technical Problem Solving SMS Database Microsoft Access Wireless Customer Inquiries Customer Service Inbound Customer Service Call Center Environment Outbound Calls Educating Problem-Solving Billing Typing Receptionist Buying Payroll Customer Service Oriented Telecommunications Cellular Verizon Cashiering Retail Sales Payments Audit Audits Credit Card HR Documentation Staffing Excel MS Excel Microsoft Word MS Word LANGUAGES
English - Intermediate French - Intermediate Spanish - Intermediate WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate