Sasha Hicks

Little Rock, AR

aduu3n@r.postjobfree.com

501-***-****

Professional Summary

Compassionate and caring Certified Medical Assistant who thrives in delivering exceptional and efficient Patient care in a fast-paced medical environment. I pride myself on my outstanding ability to connect with patients, work collaboratively with care teams at all levels, and being able to stay abreast of all current standards and best practices. Experienced in both private physician offices, busy urgent cares and large medical group settings.

Core Qualifications

• Clinical and administrative expertise

• Venipuncture, injections and wound maintenance

• Exceptional verbal and written communication skills

• Proficient with multiple EMRs, CPOE, and relevant computer applications

• Ability to Maintain patient files

• Equipment and supply maintenance

• Exceptional Time management skills

• Family Medicine

• Multitasking

• Accurate Data Entry

• Ability to Manage Multiple Phone Lines

• CPR Certified

• Doppler screening

• Ultrasounds

• Radiation Protection

• Limited Scope X- Ray

Work Experience:

Carti Cancer Center- Little Rock, AR

Certified Medical Assistant Phlebotomist

August 2022- Present

Responsibility:

Preforming venipuncture; accessing ports

Greeting 20 or more patients Inputting patient vital signs

Restocking and storing supplies

Fulfill patient care responsibilities

Measuring the correct amount of blood.

Properly handling the equipment used for drawing specimens.

Accurately entering data into a database.

Correctly labeling vials with patient information and date of collection.

Preparing and sending specimens to the lab.

Dr. Shewmake Plastic surgeon and the skin retreat- Little Rock, AR

Certified Medical Assistant

October 2021- July 2022

Responsibility:

Front desk; scheduling

Promoting daily products

Answering inbound calls

Restocking supplies

Sykes Enterprise- Malvern, AR

Call Center Customer Service Rep

October 2020- September 2021

Measuring the correct amount of blood.

Properly handling the equipment used for drawing specimens.

Accurately entering data into a database.

Correctly labeling vials with patient information and date of collection.

Preparing and sending specimens to the lab.

Responsibility:

• Answering inbound calls in a friendly and courteous manner

• Using the appropriate dialing systems to make outbound customer/ client calls

• Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions

• Informing customers about additional products and services

• Following the conversational script

• Escalating customer calls to supervisors when needed

• Improving customer retention through specialized programs and services

• Utilizing proprietary software systems to complete service orders and requests

• Answering customer questions regarding services, products, billing, claims, and equipment

Autumn Road Family Practice- Little Rock, AR

Certified Medical Assistant

February 2018 to March 2020

Responsibility:

• Greet more than 35 patients daily, prepare them for exam, assess and record vital signs.

• Assist physicians on more than 4000 tests, procedures, dressings, and lab tests.

• Administer injections and medications as directed by physicians.

• Prepare and maintain supplies for exam rooms.

Central Arkansas Urgent Care- North Little Rock, AR

Certified Medical Assistant

October 2017 to February 2018

Responsibility :

• Prepared patients for exams, took medical histories, and vital signs and assisted during exams for approximately 20 patients a day.

• Collected lab specimens and performed basic tests.

• Input information and updated patient electronic medical records.

• Entered more than 2000 lab, radiology, and medication orders in CPOE for medical and Medicare patients.

• Answered telephones, greeted patients, and assisted front office staff as needed.

• Maintained exam rooms and supplies.

G&K Services - Little Rock, AR

New Order Coordinator

June 2015 to 2017

Responsibility:

• Issue Return Material Authorizations and credit memo’s when applicable

• Pro-active, problem solving thinker, able to work independently

• Strong computer skills; MS Word, Excel and Outlook

• Optimize ECO process by implementing steps to shorten the lead time and improve operational excellence and customer satisfaction

• Implement and own new change management process, which would include the ECO process

• Communicate program progress with all parties at regular intervals to groups such as Sales, Engineering, Sourcing, Operations, Quality, Purchasing and other functional teams as needed

• Create and distribute reports on product change status and related tasks

• Communicate the completion of task and communicate effectively to necessary groups

Octapharma Plasm- North Little Rock, AR

Phlebotomist

July 2013- June 2015

Responsibility:

Perform venipuncture

Operate automated plasmapheresis machines

Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

SMA medicine and nephrology clinic - Little Rock, AR

Medical Assistant

April 2013 to July 2013

Responsibility:

• Answer phones and coordinate with hospital staff

• Insurance billing and authorization

• Frequent contacts: Patients, Ancillary Services Personnel, Physicians, Third Party Payers, Physician’s office staff

• Performs EKGs

• Patient preparation for clinic visits; and

• Administers adolescent and adult immunizations

Medical Assistant Internships

Pulaski County Central Health Unit - Little Rock, AR

March 2010- April 2013

• Managed a medical front desk in areas of manual and computerized scheduling, and medical records.

• Prepared examination rooms for patients and provided gowns and other material for various procedures.

• Explained medical procedures to patients, called in prescriptions to pharmacies, and sterilized medical instrument.

• Performed phlebotomy, took electrocardiograms, minor surgery set-up, and ear lavage.

• Answered telephone, scheduled appointments, filing and bookkeeping.

• Maintained clean and sanitized examination rooms and equipment.

• Administered injections, lab testing (Hgb, Hct, Cholesterol Panel, Blood Typing, Urinalysis, Glucose, Culturing, Strep Test, and Pregnancy).

• Drape patients with covering and positions them for examination.

• Interviewed patients and prepared them for doctor's consultation.

• performing urinalysis and venipuncture.

AT&T- Little Rock, AR

Call Center Customer Service Rep.

February 2009 to August 2010

Responsibility:

• Provided customers with quality assistance through phone calls, emails, and internet chats.

• Accurately verified information and updated information databases as necessary.

• Offered new services based on the needs of a customer.

• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

• Showed a clear understanding of departments and their procedures.

• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.

• Continually sought to promote the mission and brand of AT&T by providing excellent customer service at any opportunity.

Wehco Client Care- Bryant, AR

Call Center Customer Service Rep.

July 2008 to February 2009

Responsibility:

• Grew existing customer accounts by 28% through exceptional customer service and effective sales techniques

• Actively maintained and updated customer accounts in HubSpot without error

• Quickly triaged incoming calls and escalated calls when necessary, reducing the average time to resolution by 18%

• Actively worked to display a courteous and emphatic attitude to customer resulting in a net promoter score over 50

Education:

Heritage College 2010-2013

Certified Medical assistant

MA Certified by NRCMA

Looking to further my education within the medical field

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