SERENA MOORE

Pittsburg, CA ***** • 510-***-**** • aduu3c@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated professional with a history of exceeding company goals utilizing consistent, organized practices and award-winning customer service. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Committed to training and mentoring top talent while cultivating a productive work culture. Experienced on both sides of workforce development and B-2-B relationships. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

· Customer Service Artist

· Executive Administrative Professional

· Program Assistant

· Event Planner

· Marketing Assistant II

· Project Manager

· Interpersonal Skills

· Microsoft Office Computer Savvy

· Workforce Development

· B-2-B Relationship & Cohort Building

· Printed & Media Campaigns

· Process Improvement

WORK HISTORY

SF Superior Court Clerk I

San Francisco County Superior Court - San Francisco, CA 10/2021 - Current

· Review hearing and sentencing minutes to process restitution and criminal fines and fees

· At the window, took payments, maintained accurate drawers, issued receipts, and updated account balances; set up community service and provide referrals to collection partners (Alliance One)

· Create and maintain various defendant accounts according to delinquent charges and sentencing fines

· Respond to in-person and phone inquiries from the public, attorneys, and other involved parties regarding victim restitution or criminal fines and fees ordered by the court

· Prepare supportive documents for cases on the calendar

· Collaborate with Courtroom Clerks, District Attorney's Office, Probation Office, and other Justice Partners pertaining to court cases

· Perform various administrative and clerical duties as assigned

eMarketing Specialist/Lead Marketing Assistant II

Coldwell Banker - Concord, CA 05/2019 - 09/2021

· First point of contact for all customer service complaints or escalated issues for a team of six

· Assist a team of marketing assistants with troubleshooting, procedures, daily task, uploading photos and unbranded virtual tours to MLS, picture selections, proofreading, edits, and layouts for flyers and brochures

· Work closely with Field Marketing Managers, Branch Managers, and Agents by answering questions about the CB Listing Concierge marketing program and ordering processes, build and produce various print and online marketing orders, offer an expert eye for style, structure and writing or aided with marketing copy

· File electronic and hard copies of organized tracking documents detailing assignments, in-progress work, and completed project milestones

· Manage email-blast contact lists and marketing materials to orchestrate innovative marketing campaigns to boost awareness, engagement, and sales. Created and completed Facebook demographically targeted boost ads for associates and agents

Business Services Program Assistant

KRA Corporation 05/2017 - 04/2019

· Develop and produce all events: life skill workshops, career expos, and employment industry-focused symposiums

· Deliver top-level administrative support for Program Manager and six Business Service Consultant

· Manage a caseload of clients averaging 50-100 per program cycle

· Collect, maintain, and update clients’ records and program documents

· Create an excel sheet to track the client's program goals, benchmarks, and job placement

· Establish and maintain business relationships with employment partners offering in-demand training and jobs

· Collaborate with local community relations and organizations committed to workforce development

· Provide job referrals by connecting clients to recruiters, and employers and supplying various job leads based on their individual skill sets and goals

· Process high volume of training funds invoices for the Work Innovation Opportunity Act (WIOA) using the AVID accounting system, employment contracts liability insurance, and workers comp insurance certificates

· Create and manage all marketing materials including social media

Floating Manager/Service Center Lead

Locke Lord LLP - San Francisco, CA 01/2014 - 03/2017

Responsible for the initial setup of facility services including ordering supplies and office equipment, creating SOPs, and ensuring that departments were functioning efficiently

· Develop job descriptions, responsibilities, tasks, and services. Recruit, hire, and train employees

· Maintain, and organize office and case-specific documents and digital files for easy tracking and retrieval

· Monitor calendars and case status, inputting information into database and case management system, support case preparation by preparing pleadings, case summaries, preparing exhibits, and other related documents

EDUCATION Associate of Arts: Applied Science Heald College - Hayward, CA 04/2011

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