Verification Specialist Collections Representative
Resume:
Tameka White
Winston-Salem, NC ***05
aduu34@r.postjobfree.com
Education and Credentials
**** *** ******, ******** **************, Forsyth Technical Community College 2005 Health and Accident Insurance License
2012 NC Dental Insurance License
2018 NC Motor Club Limited Representative license
2005 NC Life, Property and Casualty(personal Lines) Employment
2022-Present-FC Associate, Amazon
2019-2022-Insurance Sales Representative, Quantum3media
● Establishes and maintains leads. Develops and maintains appropriate understanding of the health care products sold.
● Educates customers on the features and benefits of the products,responding to questions and overcoming objections.
2019-CSRIII Property and Casualty Representative, TTEC
● Responsible for using various systems to gather information and answer customer inquiries.
● Identifies customer needs and works to meet those needs using sales tools and techniques.
● Strives to sell the products that best meets customer’s needs.
● Updates Customer account information.
● Executes policy changes.
● Assists customers with billing issues/processes bill payments. 2016-2019 Independent Insurance Agent
● Builds customer loyalty and relationships.
● Prospects using various methods including but not limited to cold calling.
● Manages a book of business.
2014-2015 Loan Verification Specialist/Collections Representative, Adecco Staffing for BB&T
● Insured that documentation met company guidelines.
● Contacted dealers and requested additional documentation.
● Scanned, uploaded, and attached loan documentation to necessary account files.
● Collected on past due business accounts 30-160 days past due.
● Performed repossession requests.
● Responded to company emails.
2013-2014 Administrative Support Specialist, Blue Cross Blue Shield
● Responded to company emails utilizing outlook express.
● Updated company spreadsheets.
● Updated hospital insurance logs.
● Faxed and scanned necessary documentation.
● Processed weekly reports and insured that they were sent to the appropriate departments.
● Proofed and mailed insurance approval and denial letters to physicians and hospitals. 2011-2012 Assistant Branch Manager, Security Finance
● Solicited for new and renewed customer accounts.
● Received and posted loan payments to customer’s accounts.
● Prepared/handled office deposits and maintained checkbook accuracy.
● Prepared and processed loan applications.
● Closed approved loans.
● Performed Collection activities.
● Assisted with the development and training of new personnel.
● Prepared and assembled reports for remittance, and for branch record-keeping.
● Analyzed financial situation for delinquent borrowers and made recommendations.
● Handled bankruptcy claims.
●
2010-2011 Collections Clerk, Ajilon Professional Staffing for Pepsi
● Assisted Account Owners in day to day tasks.
● Retrieved Client information using oracle.
● Scanned, Copied, and faxed documents.
● Created spreadsheets using excel.
● Assisted in account reconciliation.
● Proofed Invoices.
2005-2010 Insurance Sales Agent, Independent Sales Agent
● Life insurance Sales.Supplemental insurance products 2008 Telesales Agent, Bank of America
● Provided Customer Service to Home Equity Mortgage clients, along with product sales. 2005-2006 Collections Representative, Citicards
● Collected on past due credit card accounts 30-90 days past due via telephone.
● Navigated multiple system/screens while reading and researching information.
● Provided general customer service.
● Skip traced.
● Resolved customer disputes.
● Analyzed client accounts to accommodate payment arrangements.
● Top tier performer 6 months in a row.
● Collected over 3 million in past due revenue within a year.
● Received a promotion.
Volunteer and Member Organizations
2005 Winston Salem Urban League Member
2005 Chamber of Commerce Member
2009 Rotary Board Secretary
2021 National Society of Leadership Member
2005-2010 Maintained self-employment alongside traditional employment.
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