C O N TACT
aduu2e@r.postjobfree.com
Poinciana, FL 34759
phone
address
C A R E E R O B J E C T I V E
Dedicated professional with proven performance in
management, leadership and communication. Detail-
oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
E D U C ATION
July 2013
Culinary Arts In Food Entrepreneurship
Le Cordon Bleu College Of Culinary Arts, Orlando, Florida E X P E R I E N C E
January 2018 - Present
Retail Store District Manager
GP Mobile, T-Mobile, Orlando, FL
Create a results-focused culture that delivers
financial results and drives profitability through
collaboration and integrity.
•
Interviewed and hired prospective employees
according to team needs.
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Develop team members for growth and promotion
through observation, coaching, and real-time
feedback.
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Built a network of local business relationships to drive business based revenue and continued
growth in the business sector.
•
Lead and trained sales associates for inbound and
outbound business prospecting campaigns to drive
business sales to local stores.
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Cold-calling and relationship business calls calls mad daily to increase business sales.
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Participate in marketing efforts to solicit new
business, including outbound calling, community
involvement, and outreach programs.
•
Maintained a positive attitude and focused on
customer satisfaction in a fast-paced environment
under extreme pressure.
•
Consultative selling skills guiding customers
through their purchasing experience through
thoughtful questions to create personalized
solutions.
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Coordinated employee schedules according to
availability and made staffing adjustments to cover
shifts.
•
Implemented loss prevention strategies, alleviating shrink.
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Set sales targets and budgets for team leads and
employees to follow.
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Addressed employee issues, performed corrective
actions and terminated employment when
necessary.
•
Chosen by District Manager to oversee and manage
our territory in their absence.
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MANAGER
J A Z M I N E C F E R N A N D E Z
January 2016 - January 2018
Bank Teller
J.P Morgan, Chase, Bronx, NY
January 2010 - January 2016
Mental Health ER Registration Clerk
Lincoln Medical Center, Bronx, NY
Develop and execute personal development plans
for retail associates driving continual improvement on delivery of key objectives.
•
Communicated with district manager and corporate
partners on product mix, trends and needs.
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Processed ATM deposits and reconciled against
reports.
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Assisted management in bank opening and closing
procedures.
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Followed department policies and completed
required paperwork for each transaction.
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Contributed to fraud detection support,
documenting suspicious activity and reporting
flagged transactions.
•
Supported customer confidentiality and security
with stringent discretion.
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Guided customers in selecting appropriate financial products for individual needs.
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Greeted customers with professionalism and
friendly and courteous demeanor.
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Supported exceptional customer service with
prompt acknowledgment and accurate account
services.
•
Monitored data and security systems to reduce risk and report irregularities.
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Responded to banking inquiries and requests from
customers.
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Balanced cash drawer and maintained full
accountability for assigned cash on hand.
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Entered customers' transactions into computers to
record transactions and issue computer-generated
receipts.
•
Resolved problems and discrepancies concerning
customers' accounts.
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Answered telephones to assist customers with
questions and inquiries.
•
• Prepared work schedules for staff.
Opened new checking and savings accounts, money
market accounts and safe deposit boxes.
•
Inform patients about HIPPA law, Consent for
treatment with the upmost discretion.
•
Orchestrated patient admissions, transfers and
discharges.
•
Wrote and maintained archived procedures,
procedural codes and queries for applications.
•
Retrieved patient medical records for physicians,
technicians and other medical personnel.
•
Protected security of medical records to ensure that confidentiality was maintained.
•
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
L A N G UAGES
Spanish
Bilingual
•
S K I L L S
• Quality Assurance
• Strong Multitasking Skills
• Accurate Money Handling
• Financial Oversight
• Sales Analysis
• Problem-Solving Strengths
• Sales Presentation
• CRM Software
• Sales Process
• Direct Sales
• Goals and Performance
• Account and Territory Management
AWARDS
• District Top Retail Sales Representative ( December 2020)
• Retail Sales Manager Achievement Award 2022 (115% Revenue Attainment)