Customer Service Intake Coordinator

Patricia Gail Davis

***D Moses Road

Ridgeway, South Carolina 29130

Phone 803-***-****

Email: aduu1g@r.postjobfree.com

EDUCATION

Bachelor of Science in Health Science

Graduated December 2013

GPA: 3.62

South University

Columbia, S.C. 29203

Licensed Practical Nurse

Diploma June 1982

Current Certification

Renewal Date: April 2019

School of Practical Nursing at Baptist Hospital

Columbia, S.C. 29205

Clinical Skills

Delivering health care and ongoing support to patients in the behavioral mental health unit. Skills in medication administration, suicidal observation, intravenous therapy, patient and family education. Med- Surgical background. Working in doctors’ offices.

COMPUTER SKILLS

Microsoft Word. PowerPoint and Cerner Computer System

HEALTH SCIENCE CURRICULUM

Federal and State Healthcare Programs: Knowledgeable of the organization and delivery of federal and state healthcare programs and the impact these programs have on the financing, regulation, and quality of the overall healthcare delivery system.

Health Promotion and Wellness Programs: Issues and trends that impact the field of health prevention and wellness.

Women and Minority Health Issues: Knowledgeable of problems and issues to women and minorities, including access to healthcare resources and the delivery of quality healthcare service.

QUALIFICATIONS SUMMARY

•Customer service to family members and patients.

•Diffusing stressful situations

•Team player/worker completes work assignments without being told.

•Med/Surgical and psychiatric patient experience. Assessments of physical and mental evaluations. Such as suicidal thoughts of wanting to harm themselves making it safe to be discharged. Notifying doctors of changes in behaviors.

•Communicates with Registered Nurse in charge if abnormal findings are observed during assessment.

•Provides detailed information through documenting findings while on rounds.

•Delegates work to others.

•Highly motivated.

•Assists patients and family members in their education of healthcare needs.

•Positive treatment outcomes through feedback during treatment team meetings.

•Monitoring patients for signs and symptoms of hypo and hyperglycemic and following hospital protocols for treatment.

•Monitored and maintain patients’ care

DEMOGRAPHICS EXPERIENCE

•Internal Medicine

•Psychiatry

•Medical Surgical

•Nutrition

•Home Health

•Pulmonary

•Geriatrics

PROFESSIONAL EMPLOYMENT

Intake Coordinator/Clinical

Amedisys Home Health, Camden, SC 2019-Present

Monitoring referrals in focura, review and enter referrals in HCHB. Attaches

documentation in EMR for clinical manager to review. Review face to face

per CMS guidelines attach to EMR for clinical manager review. Coding primary

diagnosis per CMS guidelines.

Palmetto Health Baptist, Columbia, SC 2010-2019

LPN. Assigned to psychiatric unit and responsible for administration of medications, monitoring patient’s behaviors, giving feedback during treatment team meetings concerning patient’s behaviors.

Eau Claire Internal Medicine, Columbia, SC 2008-2010

LPN. Administration of medications, calling in prescriptions, scheduling appointments, phone triage, and phlebotomy.

Palmetto Health Baptist. Columbia, SC 2007-2008

LPN. Medical Geriatric Psych. Drug administration, monitoring patient’s behavior and giving feedback during treatment team meetings.

Favorite Healthcare Staffing. Columbia, SC 2007-08

LPN. Agency Nursing. Worked only as needed. Health Fair.

Columbia Care Center. Columbia, SC 2006-07

LPN. Working with inmates with psychiatric, and medical problems. Monitoring patient’s while on suicidal watch, dressing changes and drug administration.

InterMedical Hospital. Columbia, SC 2005-06

LPN. Assigned to a medical surgical unit and responsible for patient’s on a ventilator. Doing tracheotomy, peg care and wound care. Administration of medications by mouth, peg tube, intramuscular and intravenous. Monitoring patients while receiving intravenous fluids.

Columbia Care Center. Columbia, SC 2003-05

LPN. Duties involve working with inmates with psychiatric and medical problems. Giving injections, medications, drawing blood, starting IV’s, monitoring patients on suicidal precautions and restraint assessment.

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