Service Representative Customer
Resume:
Patricia Smith
Scranton, Pa *8505
aduu0n@r.postjobfree.com
OBJECTIVE: To excel in a challenging position, using my skills and abilities to benefit the company.
Work Experience:
Restaurant Server
Alexanders Family Restaurant
2020 to Present
●Performed as a frontline to the business by providing an exceptional dining experience by executing outstanding verbal communication and listening skills with customers.
●Performed in very high pressure, fast paced environment successfully, while multitasking incoming calls and placing orders for takeout services, as well as bartending, expediting and running my own orders to tables, all while making sure my section was maintained, and customers were at ease and enjoying their experience.
●Process orders and payments using POS system. Managed my own bank.
Customer Service Representative
Navient
2018 to 2019
●Provided exceptional customer service to student loan borrowers for the Department of Education.
●Assisted in taking payments, multitasking by using different software for processing.
●Provided options for the borrower to assist in making monthly payments more manageable, by offering different programs to help alleviate the stress of their debt.
Customer Service Representative
WNS Global Services
2016 to 2017
●Provided exceptional customer service for American Express Platinum card members by assisting as a travel specialist, booking air travel and luxury hotel accomodations for card members.
●Assisted card members regarding questions on American Express Platinum card benefits and assisted with American Express website navigation.
● Made certain that travel accommodations were equal to or exceeded card members travel requests. Made certain that travel accommodations were equal to or exceeded card members travel requests.
Assistant Store Manager
Yankee Candle Company
2012 to 2015
●Assistant to the store manager. Oversee associates by being responsible for the store when store manager is not present. Delegate different job duties to ensure the store runs efficiently and effectively.
●Completing payroll and scheduling.
●Completing operational tasks as well as visual tasks. Assigning associates to complete specific tasks such as floor sets as well as and completing store shipments. Ensure associates are providing exceptional service to all YCC guest by following ASAP selling skill sets.
●Assist store manager in completing/auditing operational store reports, merchandising reports, and register reports. Opening and closing of registers on a daily basis.
●Hiring and interviewing of potential new store associates. Training new associates.
●Provided exceptional customer service and resolve escalated customer issues/complaints. Excel in providing outstanding customer service by using YCC ASAP selling skill sets.
Customer Service Representative
Sundance Vacations
2008 to 2012
●Provide excellent customer service for the New Client Services department for Sundance Vacations by assisting new clients with their contracts and ensuring that they fully understand the program.
●Educating new clients on their contract, company properties, and website. Assist managers with
cancellation requests by their clients by making outbound calls. Assisting in client complaint resolution.
●Verify and enter contracts in database ensuring information is correct and accurate.
Customer Service Representative
Telerx Marketing Inc
2002 to 2008
●Provide outstanding customer service for the Nestlé Prepared Foods Division by resolving consumer concerns and questions via telephone, white mail, and e-mail communication.
●Act as an escalation representative by communicating via e-mail with the Prepared Foods Clients thereby ensuring time obligations for re-contacting consumers with information regarding sensitive issues is within standard.
●Help team-members to meet productivity goals for call-handle time and data integrity through reviewing their work and answering questions. Coached peers and provided feedback through Mentoring Program.
●Help to track team progress and to uphold client specific standards through maintaining mail logs,
proofing verbatim reports, proofing email, proofing check register reports, reviewing/ proofing critical reports & proofing print letter reports.
●Update consumer & claims files by faxing and mailing necessary information to Sedgwick CMS.
Education:
Luzerne County Community College
Nuclear Engineering
2014 to 2015
Kings College
Criminal Justice, ROTC
1999-2002
General Studies
Dallas High School
Graduated 1999
Skills:
Proficient use of Microsoft Word (all versions), Microsoft Works, Microsoft Excel, Microsoft Office, Power Point, Internet Explorer, & Astute. Microsoft Outlook, Typing 55 words, Proficent in POS systems. Maintaining Basic Math, Excellent Customer Service, Resolve Conflict and de-escalation of possible conflict, Teamwork, Persistence and stamina, High Energy, Salesmanship, leadership abilities, supervisor/management experience.
Awards:
Top NCS Rep of the Month, Sundance Vacations, June and July 2009
Customer Service Representative of the Year Nominee for 2009
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