IVELISSE CASTRO

Brooklyn, United States *****

917-***-**** - aduu01@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills, Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, SKILLS

Records Organization

Fluency in Spanish

Volunteer Training

Administrative Support

Cash Control

Clerical Support

Customer Order Management

WORK HISTORY

02/2022 to Current Leads Representative

FlatRate Moving – New York, NY

Answered customer telephone calls promptly to avoid on-hold wait times. Assisted customers with setting appointments,

Provided information regarding charge accounts and loyalty programs. Delivered prompt service to prioritize customer needs. Create new files for new customer

Increased customer satisfaction by resolving issues 02/2013 to 02/2022 Finance Manager

Advantage Toyota – Valley Stream, NY

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Monitored pipelines to track and log status of loans. Explained very technical financial information to applicants in easy to understand language.

Compiled closing packages for drafting and presentation accuracy. Carried out day-day-day duties accurately and efficiently. Maintained energy and enthusiasm in fast-paced environment. 08/2009 to 10/2011 Front Desk Receptionist

Brooke Medical – Brooklyn, NY

Scheduled, rescheduled and cancelled appointments for dental patients. Received, recorded and filed medical payments by check, cash and credit card. Welcomed patients and visitors via telephone and in person. Used internal software to process reservations, check-ins and check-outs. Collected room deposits, fees and payments.

Organized paperwork such as charts and reports for office and patient needs. Pulled charts and prepared for nurse and doctor assessment. Maintained records by recording, obtaining and updating personal and financial information.

05/2006 to 02/2008 Supervisor

CompUSA – New York, NY

Coached employees through day-to-day work and complex problems. Assessed and authenticated customer exchanges, voids and returns. Established and updated work schedules to account for changing staff levels and expected workloads.

Assessed personnel performance and implemented incentives and team-building events to boost morale.

Created customer support strategy to increase customer retention. Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

EDUCATION

11/2001 GED

General Equivalency Diploma, November 2001 - Brooklyn, NY

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