Service Agent Medical Assistant
Resume:
MONICA M . ARREDONDO
S K I L L S
• Fast Learner
• Ability to work under pressure
• Effective time management
• Knowledge of Office Technology
• Bilingual- Spanish
• Interpersonal Communication
E X P E R I E NCE
Customer Service Agent DialAmerica June
2018- May 2020
Answering customer requests or inquiries
concerning services, products, billing, etc.
Delivering superior service identifying and resolving customer: issues using problem-solving skills.
Building a positive rapport across a variety of
personality traits. Continually maintaining a working knowledge of our client’s services. Putting the
customer first and always remaining polite and
professional. Documenting all customer
information, communications in a computer
system.
Receptionist Mt. West Family Health Center July 2015-February 2018
Greet and direct patients to appropriate areas
and provide needed services. Give friendly, helpful and accurate responses to individuals seeking
assistance. Phone etiquette, schedule
appointments, maintain patient files. Supported
executives and handled extra projects as needed.
Maintained front desk and reception area neat
and organized fashion. Collect transactions such
as co-pays, deductibles, coinsurance, etc.
Insurance verifications, scan medical records into EMR system.
OBJECTIVE
Dedicated individual who has an
ambition to succeed in life. I am
seeking a position where I can
utilize my skills and excel within
the company. Although I have the
experience in customer service, it
has taught me how to work
efficiently on my own through any
obstacle.
mrede16@gmai
l.com
R E F E R E NCES
Alfredo Arredondo
Lead Manager at DialAmerica
Claudia Arellano
Supervisor at Mt. West Family
Health Center
2
E DUCATION
CMA June 2015 Western Technical College
Completion of Certified Medical Assistant
graduated with a 3.6 GPA
High School Diploma June 2012 Socorro High
School
Graduated obtained my high school diploma
graduated with a 3.4 GPA
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