Customer Service Representative
Resume:
Kelli Sokol
Montgomery, AL *****
adutzq@r.postjobfree.com
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with Kelli Sokol locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently 334-***-**** accurate in drawer reconciliation.
kelliamanda34@gmail.
Hardworking team member skilled at counting money, processing payments and building com relationships. Precisely handles funds to maximize accounting accuracy and meet strict Montgomery, AL 36109 compliance standards.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Work Experience
Customer Service Representative
ASK Telemarketing - Montgomery, AL
January 2023 to Present
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services. Helped with purchases and signed customers up for rewards program. Learned roles of other departments to provide coverage and keep store operational. Verified customer age requirement for alcohol or tobacco purchases. Used suggestive selling techniques to promote add-on sales. Answered customer questions and provided store information. Operated cash register or POS system to receive payment by cash, check and credit card. Delivered high level of customer service to patrons using active listening and engagement skills. Scanned merchandise using point-of-sale system for accurate purchase totals. Directed trash removal and sanitation procedures to keep aisles and register area organized. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Food Service Worker
Prattville, AL
• Provided assistance to clients
• Answered phone and assisted customers and clients with changes
• Maintained up-to-date knowledge of customer accounts Cashier
Shell - Hope Hull, AL
March 2022 to July 2022
• Opened and closed store
• Greeted customers
• Answered customers' questions
• Assisted customers in finding items
• Worked the cash register
• Worked the cash register
• Counted out cash drawers
• Stocked shelves
SUBWAY®Restaurants
July 2021 to March 2022
Jul 2021 to Mar 2022
Maintained order and cleanliness of work areas to conform with health codes. Followed staff performance and service standards to deliver consistent and positive customer experiences.
Acquired new skills to support team and further accommodate customer needs. Gathered ingredients and cleaned and cut food items to prep recipes. Received food orders from individuals and explained offerings. Stored perishable food items in freezer or refrigerator to protect from spoilage. Followed recipes and customer requests to prepare meals. Washed, peeled and seeded fruits and vegetables.
Complied with company service standards and adhered to inventory and cash control procedures. Monitored inventory to keep adequate stock of food items and supplies. Documented service, sanitation and meal delivery time for residents. Set up, restocked and cleaned dining areas.
Operated cash register to process cash, check and credit card transactions. Prevented spoilage and cross-contamination by storing food in designated containers and storage areas. Created food items following substitutions for dietary needs, food allergies and preferences. Used kitchen equipment and utensils to create dishes from ingredients. Maintained professional demeanor during interactions with customers and co-workers. Followed food safety regulations pertaining to sanitation, food handling and storage. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Performed variety of duties related to food service. Attended food program workshops and participated in career development activities. Server
Montgomery, AL
Restaurant Sales
Seafood Bistro
May 2019 to April 2020
May 2019 to Apr 2020
Greeted customers, answered questions and recommended specials to increase profits. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. Recorded meal selections and transactions in microsystem to deliver prompt service. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers. Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Displayed enthusiasm and knowledge about restaurant's menu and products. Served food and beverages to patrons and immediately remedied issues with orders. Addressed complaints to kitchen staff and served replacement items. Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts to customers. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales. Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table. Communicated with kitchen staff to stay updated on item availability and customer wait times. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations. Documented food orders and ran items to guest tables in dining room. Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces. Completed final preparations of dishes and quickly delivered items to customers. Relayed orders and special requests to cooks.
Took orders, calculated charges, issued table checks and collected payments from customers. Handled special customer requests for separate checks and menu substitutions. Provided timely checks on guest needs and brought requests. Calculated accurate bill amounts and processed cash and credit card payments. Restocked tables, wait staff areas and order staging areas. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties. Prepared salads, appetizers and garnishes to assist kitchen staff. Discussed dining menu information to aid in decision process for senior residents. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences. Retrieved prepared orders from kitchen areas and promptly delivered to guests. Informed customers about specials, upselling additional food and drink items. Presented food and beverages to guests at tables.
Brewed coffee and distributed to guests.
Reviewed daily specials, menu changes and service specifications. Collected tickets and followed proper cash-handling procedures. Cross-trained as host and helped with tasks such as greeting diners and escorting guests. Presented menus to patrons to answer questions about menu items and make recommendations. Monitored inventory to provide needed supplies to servers and bartenders. Relayed orders to service bar and kitchen via point-of-sale register system. Refilled drinks and checked with diners to meet specific needs. Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Communicated effectively with patrons, took orders and made item recommendations. Monitored dining rooms for safety and customer needs. Utilized POS system to total meal costs and add taxes for final bill calculation. Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Server
Millbrook, AL
Promoted Desserts, Appetizers and Specialty Drinks to Optimize Sales Cracker Barrell
November 2017 to March 2018
Nov 2017 to Mar 2018
Greeted customers, answered questions and recommended specials to increase profits. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. Recorded meal selections and transactions in microsystem to deliver prompt service. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers. Displayed enthusiasm and knowledge about restaurant's menu and products. Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Served food and beverages to patrons and immediately remedied issues with orders. Addressed complaints to kitchen staff and served replacement items. Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Resolved customer concerns with friendly and knowledgeable service. Communicated with kitchen staff to stay updated on item availability and customer wait times. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations. Relayed orders and special requests to cooks.
Handled special customer requests for separate checks and menu substitutions. Provided timely checks on guest needs and brought requests. Restocked tables, wait staff areas and order staging areas. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties. Server
Montgomery, AL
Restaurant Sales
Olive Garden
November 2011 to March 2012
Nov 2011 to Mar 2012
Greeted customers, answered questions and recommended specials to increase profits. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. Recorded meal selections and transactions in microsystem to deliver prompt service. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers. Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Displayed enthusiasm and knowledge about restaurant's menu and products. Served food and beverages to patrons and immediately remedied issues with orders. Addressed complaints to kitchen staff and served replacement items. Provided exceptional service to high volume of daily customers. Maintained accuracy while handling payments, giving change and printing receipts to customers. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales. Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table. Communicated with kitchen staff to stay updated on item availability and customer wait times. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to ensure smooth restaurant operations. Reset tables between guests, refilled condiments and wiped down surfaces. Completed final preparations of dishes and quickly delivered items to customers. Relayed orders and special requests to cooks.
Took orders, calculated charges, issued table checks and collected payments from customers. Handled special customer requests for separate checks and menu substitutions. Calculated accurate bill amounts and processed cash and credit card payments. Discussed dining menu information to aid in decision process for senior residents. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences. Retrieved prepared orders from kitchen areas and promptly delivered to guests. Informed customers about specials, upselling additional food and drink items. Presented food and beverages to guests at tables.
Brewed coffee and distributed to guests.
Reviewed daily specials, menu changes and service specifications. Collected tickets and followed proper cash-handling procedures. Cross-trained as host and helped with tasks such as greeting diners and escorting guests. Relayed orders to service bar and kitchen via point-of-sale register system. Refilled drinks and checked with diners to meet specific needs. Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Education
Associate of Science in Medical Assisting
Keiser University - Fort Lauderdale, FL
August 2023
High School Diploma
Taylor Road Academy - Montgomery, AL
May 2005
Skills
• POS systems
• Issue resolution
• Customer Service
• Security monitoring
• Cash handling
• Cash register operation
• ID verification
• Cash management
• Merchandise restocking
• Liquor regulations and compliance
• Cash counting machine operations
• Ordering and stocking
• Customer assistance
• Cash drawer balancing
• Credit and cash transactions
• Product recommendations
• Staff mentoring
• Loss prevention
• Payment processing
• Scanner operations
• Research
Assessments
Food safety — Proficient
July 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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