Fahrija Briggs

203-***-****

adutwp@r.postjobfree.com

https://www.linkedin.com/in/fahrija-kadri-b916a4170/

PROFESSIONAL EXPERIENCE

Ambitious Financial Specialist with an MBA and seven years of management, personal and business financial and quantitative analysis experience identifying business opportunity, leveraging analytical due diligence. Acute attention to details, strong organizational skills, astute learner, dynamic and team focused. Dedicated financial professional with strong leadership and management skills. Highly effective in financial/ banking/ lending/ investment needs and TOP 5 Performers in the company. Knowledgeable team player with proven track record for identifying and implementing financial/ business opportunities. Nationwide Mortgage Licensing System & Registry (NMLS # 1974431)

HIGHLIGHTS

Transaction management

Data entry

Project management

Able to resolve consumer complaints and provide solutions

Good interpersonal and networking skills

Quality coaching and mentoring

Motivational trainer

Cross-Sales

Customer Service

Financial Service

Friendly

Reliable

Leadership skills

WORK EXPERIENCE

KEY BANK April 2020- present, Cheshire, CT

Personal Banker/Supervisor

Currently employed with Key Bank in Cheshire, CT where we provide friendly personalized service, establish rapport to recognize and meet clients banking/financial needs. As a Banker/Supervisor I play a center role in efforts to help clients understand where they are on their financial journey and where they want to be. Dedicated to providing thoughtful and trustworthy customer solutions and finance option exploration. Adept at providing personalized banking advice and service, developing customer relationships, and processing deposits and funds. Specialized in providing comprehensive and reliable customer service and assistance with a smile.

Educating customers on a variety of loan products and available credit options.

Adhering to all federal and state compliance guidelines relative to retail mortgage lending.

Complying with regulatory requirements including bank secrecy act, anti-money laundering, OFAC, USA patriot act, and community reinvestment act, maintaining the confidentiality of bank records and client information.

Providing quality, accurate, and timely customer service involving daily processing of financial transactions in a retail environment.

Managing financial/banking activities on consumer and commercial accounts

Supports manager with daily/weekly/monthly projects

Motivates team and maintains a strong focus to drive individual and team performance

Develops long-term trusting relationship with internal colleagues and members to maximize results, provide growth and ensure retention and profitability.

On-board new employees, coach, and train

Showing accountability by taking ownership of the business and willingness to making operational/branch decisions

Solution- based sales, delivering exceptional client service in every interaction

Providing client with ease, value, and expertise by taking them through financial wellness reviews and answering question they may have.

Developing strong partnerships with line of business partners.

Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, mortgage, unsecured lending, certified of deposits, etc.)

Ensuring compliance with operational, risk, security and audit procedures and policies.

ION BANK 2015-2020 Woodbury, CT

Assistant Manager

Superior customer service

Supervising and motivating employees

Overseeing operations

Ensuring office operations by complying with standard rules and regulations

Training and coaching on daily/weekly/monthly

Achievement of individual goals. Top performer

Contribute to overall branch goals achievement

Participate and contribute into required meetings and providing feedback

Motivate team and maintain strong focus to drive strong performance

Ensures any updates or communications are sent to team and procedures and follow and updated.

Effective performance of branch operations

Performs quality control review of task completed by team

Account opening (personal, business, credit products)

Promote cross- sells and upsell bank products and service that meet customers’ needs

Dunkin Donuts 2011-2016 Naugatuck, CT

Manager

Schedule, train, and coach employees to maximize performance in customer service, daily tasks.

Increase customer satisfaction and bottom-line revenue by expanding product lines, offering special promotions.

Drive sales and profitability through effective execution of the company’s business plan.

Create a positive working environment by fostering teamwork among Team Members through effective training, communication, and relationship building.

Responsible for directing the overall operation of the restaurant while delivering exceptional guest service to manage the financial performance of the store.

Act as a role model for other Team Members by adhering to all state and federal labor and health laws while also upholding the policies and standards of performance and conduct.

Dental Assistant January 2014-June 2016

Seating patients in the treatment area.

Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.

Passing requested instruments to the dentist during dental procedures.

Sterilization and preparation of instruments.

Taking impressions of teeth for study models.

Polishing clinical crowns.

Taking and developing dental radiographs (x-rays)

Education

Post University

MBA Leadership May 2021

Bachelor’s Degree in Finance May 2020

High School Diploma June 2014

John F Kennedy High School

CORE QUALIFICATIONS

Nationwide Mortgage Licensing System & Registry (NMLS # 1974431)

Completed management training

SERV Safe Certification for managers

Excellent Time Management Skills

Effective problem solver

Strong oral and Written communication

Highly organized

Decision maker

Customer service oriented

Believe in service with a smile

Learning skills

Process improvement oriented

SKILLS

Microsoft office Suite, Data Entry, Advanced Excel, Word, PowerPoint, SharePoint, Financial Specialist, Financial Reporting, Financial Statements, Planning, Problem-solving, Leadership

LANGUAGE SKILLS

Listening, speaking, and writing

English

Macedonian

Bosnian

Serbian

Contact this candidate