Customer Service Support Specialist
Resume:
NICOLE PLETCHER
SKILLS
Effective Communicator and
Public Speaker
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• Industry Expertise
• Board Oversight
• Operational Analysis
Leadership and People
Development
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• Integrity and Transparency
• Staff Training
• Office Management
Report Preparation and
Analysis
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• Intuit QuickBooks
• Inquiry Requests
• Photography Shoots
• Administration and Operations
• Reporting Knowledge
• Purchasing Management
• Requests for Information
• Purchase Order Monitoring
• Employee Motivation
• Workflow Schedules
• Administrative Support
• Guest Relations
Experienced Office Management and Administration
Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Looking for a company where growth is not only possible but encouraged. WORK HISTORY
September 2012 - Current
Owner Little Ewe Creations, Beverly, WV
November 2022 - January 2023
Private Vehicle Driver UPS, Elkins, WV
• Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
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Trained and motivated employees to perform daily
business functions.
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Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
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Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
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Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
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Delivered goods and products to customer on time and in excellent condition.
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Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
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• Completed routine pre- and post-trip inspections to CONTACT
Beverly, WV 26253
***********@*****.***
December 2004 - July 2006
CNA Davis Memorial Hospital, Elkins, WV
December 2003 - July 2005
Office Manager Davis & Elkins College, Elkins, WV
evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
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Loaded and secured items in trucks to avoid damage to parcels during delivery.
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Upheld high standards of professionalism and discretion when working with high-value clients.
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Obtained customer signatures to complete and process paperwork.
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Coordinated efficient routes to avoid delays and optimize schedules.
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Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Promoted good oral and personal hygiene by aiding
patients with shaving, bathing and teeth brushing.
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Checked patient vitals such as temperature, blood pressure and blood sugar levels.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
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• Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
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Established workflow processes, monitored daily
productivity and implemented modifications to improve overall performance of personnel.
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• Managed office operations while scheduling appointments August 2002 - December 2003
Purchase Manager Old World Housing, Elkins, WV
September 2001 - August 2002
Cashier 84 Lumber, Elkins, WV
for department managers.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
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• Coordinated special projects and managed schedules. Approved or rejected prices, terms, and deliveries not in line with policy.
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Operated in accordance with health, safety and
environmental policies and procedures for safety and well-being of staff and visitors.
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Recommended market change solutions without
compromising quality or service while optimizing cost.
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Recorded price histories, vendor relationship issues and purchasing document terms [Software].
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Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
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Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
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Reviewed and negotiated existing agreements to optimize commercial terms.
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• Sourced vendors, built relationships and negotiated prices. Purchased new products and oversaw inventory stocking and availability.
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Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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Worked flexible schedule and extra shifts to meet business needs.
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Helped customers complete purchases, locate items and join reward programs.
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• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed June 2000 - September 2001
Customer Service Manger Walmart, Buckhannon, WV
March 1998 - May 2000
Customer Service Manager/Hiring Manager Walmart, Plano, TX
customer concerns.
Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable assistance.
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• Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Trained and regularly mentored associates on performance- oriented strategies and customer service techniques.
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Supervised employees and assessed performances to
determine training needs and define accurate plans for decreasing process lags.
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• Followed through with client requests to resolve problems. Introduced higher standards for customer service and increased efficiency by streamlining operations.
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Exceeded team goals and collaborated with staff members to implement customer service initiatives.
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Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
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Resolved concerns with products or services to help with retention and drive sales.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Trained and regularly mentored associates on performance- oriented strategies and customer service techniques.
•
Supervised employees and assessed performances to
determine training needs and define accurate plans for decreasing process lags.
•
• Followed through with client requests to resolve problems. Introduced higher standards for customer service and increased efficiency by streamlining operations.
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Resolved concerns with products or services to help with retention and drive sales.
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Completed special projects by using effective decision making, critical thinking and time management skills.
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Monitored customer service operations to assess agent performance and provide feedback.
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Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
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EDUCATION
June 1995
High School Diploma
Buckhannon Upshur High School, Buckhannon, WV
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