Proficient in windows, outlook and any other internal software program
Resume:
Tracy Sharp
adutuz@r.postjobfree.com
OBJECTIVE:
Seeking to use the knowledge I have gained in my experiences in Administrative duties, Accounting, Microsoft Office and Social Media to provide excellent customer service, communication and management skills for your company.
WORK HISTORY:
SCDHHS HUMAN SERVICES SPECIALIST II (ELIGIBILITY SPECIALIST MAGI)
40 HRS 03/30/2020-Present
Uses various information sources, electronic tools, and systems provided by the Department to collect, assemble, evaluate, and act upon information provided by applicant/beneficiaries and third parties to make timely eligibility determinations, reviews, and changes of circumstance. Follows policies and procedures for the collection and analysis of applications and documentation and collects additional information for beneficiaries as necessary with the least burden to the applicant/beneficiary as possible. Performs follow-up activities in an efficient and effective manner, using the communication method most appropriate for obtaining outstanding information in a timely manner. Documents all notes and steps clearly and completely for review and hand-off to other specialists.
Demonstrates proficiency in utilizing all processes, policies, procedures, and system updates to ensure that all eligibility determinations, reviews, and changes are completed accurately with satisfactory documentation. Makes accurate determinations of eligibility based on the rules and standards detailed by the Department and defined in written performance standards. Resolves discrepancies in case determinations or documentation a timely manner. Follows appropriate escalation processes as outlined in eligibility process documentation. Labels all documentation, records decision and notes clearly and accurately in the appropriate systems of record.
Maintains a professional demeanor and communication style, ensuring that communication and interactions with co-workers, supervisors, and beneficiaries is clear, polite, and concise. Participates in customer service and privacy training and ensures that confidential or private information is maintained in accordance with State and Federal law as articulated through departmental policies and training.
Attends all mandatory meetings, trainings, and events as directed by supervisory staff and agency leadership. Maintains awareness of and complies with all agency policies, to include privacy, confidentiality, standards of conduct, performance, leave and compensation, vehicle use and travel, and financial controls. Maintains appropriate certification and training to perform emergency management evacuation and shelter duties, as necessary. Performs other duties as assigned by supervisory staff and agency leadership.
ELECROLUX, CSR AUGUSTA, GA 40 HRS 01/20/2020-03/16/2020
Handle inbounds calls in a professional and courteous manner with first call resolution.
Enter parts orders, verifying all information for accuracy.
Maintain all pertinent information for orders in ERP system.
Distribute order acknowledgements for orders entered.
Assist with part number identification & pricing.
Provide shipping costs estimates when requested.
Coordinate shipments with proper ship dates by examining inventory levels, purchase order information, and incoming shipments of parts.
Communicate tracking information to customer once shipped.
Work closely with internal departments for the management of the order until it is shipped.
Resolve problems by clarifying issue, researching solutions, and escalating when needed.
Enter RMA’s (return merchandise authorization) & credits.
UPS BROKERAGE HTS CLASSIFICATION, HOLDS SPECIALIST- AIKEN SC 40 HRS 11/07/2014 - 12/02/2018
Ability to work independently in prioritizing urgent containers for pick-up and delivery
Arrange final delivery of international shipments for all modes of transportation.
Work directly with all customers in a support capacity while maintaining a professional relationship
Advanced office support knowledge and skills usually gained through four years of experience
Familiar with HTS, Customs Regulations and OGA Clearances
Judgment and independent initiative are required to identify, adapt and apply approaches to solve problems
Work involves performance of routine and non-routine tasks and problem solving occurs as a regular part of the job
Contacts are normally made with limited or no supervision and concern matters requiring explanation, discussion, interpretation or approval
Includes preparing or coordinating information for individuals within own work unit as well as other functions, departments and companies
TITLEMAX N. AUGUSTA, SC CSR, TITLE PROCESSOR 40 HRS
Provides customers with financial assistance in times of need utilizing vehicle titles as collateral against the loan.
Collected on accounts that may be delinquent and conducting field visits that contributed to the collection process
Processed titles for the South Carolina Department of Motor Vehicles to process with Lien present.
Handling Cash transactions, End of day balancing, Bank deposits
URBAN OUTFITTERS-CSR TRENTON, SC 40 HRS 06/24/2012 – 07/30/2013
Provides customers with answers to questions regarding products and merchandise ranging from apparel, home furnishings, home and exterior plants, and other specialty merchandise. ·
Assists national and international customers with shipment and other inquiries regarding merchandise and products from five (5) unique websites.
Answered International Customer concerns remotely from home to include e-mails and incoming calls.
IWANTA CLASSIFIEDS- MULTIMEDIA CONSULTANT N. AUGUSTA, SC 40 HRS 05/11/2008 –6/7/ 2012
Sold both photo and display advertising space to inquiring and solicited customers. This included print in the weekly publication and web presence on www.recycler.com.
Utilized the Avaya phone system to keep accurate counts of inbound and outbound calls along with comments placed on account documentation action taken on each phone call.
Processed and maintained billing accounts and payment collection for over 40 continuous customers as well as over 300 temporary advertisers.
SCDC TRENTON CORRECTIONAL INSTITUTION LEVEL II-CORRECTIONS OFFICER II TRENTON, SC 40 HRS 4/07/2005 –06/1/2008
Managed the daily security of a 156-inmate open-dorm unit. Performed security checks every 30 minutes to ensure the welfare of the inmates as well as armed perimeter checks every four (4) hours in order to maintain the integrity of the institution.
Supervised the lock-up unit for troubled inmates.
Maintained the inmate monitoring logbook and supervised the inmate’s daily activities to ensure that they met the requirements enabled by their individual commuted sentences.
Supervised the trash collection efforts of 15 inmates assigned to Road Crew efforts and ensured a level of security for both citizens and inmates.
Trained new hires (OJT’S) regarding the physical duties that were necessary for the security of the institution.
Advised how to keep formal logs that were legally binding regarding locks on all the dorm doors, shakedowns of inmates as well as searches in their bunk areas.
Explained how to give respect regardless of the situation, to have control over any emotions that may arise and how to reach out for first responders if needed.
Demonstrated how Formal and Informal counts of the institution were conducted and calling in count results to control.
Instructed proper procedures regarding perimeter patrol of institution, security checks of fence zones, radio communication, maintaining logbook in vehicle and the loading and unloading of both a 38 revolver and 12-gauge shotgun when returning from patrol to the institution.
RICHMOND COUNTY SHERIFF'S OFFICE- DEPUTY JAILOR AUGUSTA, GA 40 HRS 12/22/2000 – 4/1/2005
Processed individuals entering the facility as inmates; including photographing, finger printing, contraband searches and booking paperwork.
Maintained the medium and maximum-security standards for a 64-inmate floor.
Managed Magistrate, State, and Superior Court bonds to include cash, property or bail bondsman.
Logged the Intake and Release of all Inmates for the census of both the Walton Way and Phinizy Rd Jails.
Recorded the Charges of each inmate, classified each inmate for issuing the proper housing assignments.
Processed all personal property for each inmate upon intake and release.
SKILLS:
Excellent oral and written communication skills
Self-starter who strives for continual improvement with high personal and work ethical standards.
Strong organizational skills with the ability to multi-task and prioritize
Able to look forward for possible issues and resolve prior to problems arising
Strong computer skills in various Microsoft products
Builds professional customer relationships easily
Detail orientated and adaptable and flexible to new and changing situations
EDUCATION:
North Augusta Senior High, N. Augusta, SC
PROFESSIONAL SUMMARY:
5 years of collections experience with business clients and personal client’s personal car loan collections and business order collections)
Used two Inhouse collections software, strong MS Office and Microsoft 365 experience using Excel to track Customer order and payment information, used MS Outlook to communicate with business and personal customers regarding collections.
Strong communication and customer service skills, treats people with respect and has high attention to detail when collecting from businesses and customers
Knowledge of standard collection procedures and policies, adaptability to regulations and procedures that affect collection activities
Possess the proper Management skills as Assistant Manager and Designated Key Holder of Store following proper POS shutdown procedures, accounting, preparing and delivering daily bank deposits.
Ability to conduct Inventory with proper counts and pairings.
PROFESSIONAL ACHIEVEMENTS:
•Received Certification as Deputy for Richmond County in Augusta, GA
•Received Certification for utilizing the GCIC/NCIC Nationwide searches
Received Certification from the State of SC for Correctional Officer II
Received Certification as a Tariff Classification and Holds Specialist UPS Customs Brokerage Air Small Package Department
REFERENCES:
MELANIE MARTIN
UPS Lead Air Small Package
JESSIE JONES
UPS Holds Specialist
KACEY MAMO
MTU America Buyer
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