Customer Service Data Entry
Resume:
Sandra Hunt
Motivated and dedicated
Jacksonville, FL 32210
*************@*****.***
Dedicated and motivated. I approach the job with tenacity, enthusiasm, creativity, and professionalism. Seeking to obtain a position within an organization that will allow me to utilize my skills and help exceed the goals that have been set forth. Authorized to work in the US for any employer
Work Experience
Personal Vehicle Driver
United Parcell Service UPS - Jacksonville, FL
September 2020 to Present
• Scan all packages at destination
• Loading and unloading packages as required.
• Traveling via the most efficient routes, unless otherwise directed.
• Complying with road regulations at all times.
• Lift up to 75lbs
• Use diad phone for scanning and gps
Delivery Driver
Instacart Shoppers - Jacksonville, FL
June 2020 to Present
• Uses safe driving habits while on the road.
• Handles the delivery details and schedules, responds to the customers' inquiries and concerns.
• Ensures the quality of the items.
• Resolves complaints by conducting product replacements and issuing refunds as needed. Collections Manager
Yes! Communities - Jacksonville, FL
June 2021 to July 2022
• Collection Manager
• Monitor accounts to identify outstanding debts.
• Update account status records and collection efforts
• Oversee the financial collection department.
• Responsible for the correct invoicing of clients and the timely receiving of payment.
• Meeting company goals each month.
• Keeping accurate records and reporting on collection activity.
• Finding and contacting debtors to arrange payment arrangements.
• Skilled in time management and the ability to prioritize tasks .
• Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
• Coordinates with tenants and third parties to address maintenance and facility needs.
• Detail oriented and highly organized.
• Patience and ability to manage stress.
• Excellent communication skills.
• Investigates and helps to resolve complaints, disturbances and violations.
• Enforce Rules and Regulations.
• Taking Criticism.
• Excel and Word knowledge
Server/Bartender/Manager
Red Lobster - Orange Park, FL
October 2008 to December 2020
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Provide excellent customer services
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Take and serve food/drinks orders
• Coordinate daily Front of the House and Back of the House restaurant operations
• Regularly review product quality and research new vendors
• Estimate future needs for goods, kitchen utensils and cleaning products
• Control operational costs and identify measures to cut waste
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Organize and supervise shifts
Pizza Hut Manager
Pizza Hut - Jacksonville, FL
June 1998 to February 2007
• Leading front-of-house and back-of-house teams.
• Ensuring and measuring guest satisfaction.
• Managing inventory.
• Enforcing quality and customer service standards, analyzing and resolving quality and customer service problems
• Coaches, counsels, and disciplines employees.
• Regularly review product quality.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Train new and current employees on proper customer service practices. Education
High school diploma
Samuel W. Wolfson High School - Jacksonville, FL
August 1995 to May 1999
Skills
• Accounts Receivable
• Account Management
• Negotiation
• Front Desk
• Account Reconciliation
• Management
• Office Management
• Financial Report Writing
• General Ledger Accounting
• Bank Reconciliation
• General Ledger Reconciliation
• Accounts Payable
• Journal Entries
• Customer service
• Administrative experience
• Communication skills
• Microsoft Excel
• Data Entry
• Forecasting
• Typing
• Sales (5 years)
Languages
• American Sign Language - Fluent
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