COMMIS CHEF

SUMMARY

A highly experienced and competent Hotel Management professional with over 4+ years of experience in Operation Management, Food and Beverages, Customer service and People management.

Presently associated with Cafe Culture (Varun Group of Companies), Salem as Branch Manager.

Proven capability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements.

Extensive experience in serving dining guests for lunch and dinner shifts, as well as private parties and catering events, in a fast-paced and popular fine dining settings. Specialized in handling buffets, banquets & bar operations.

Proficiency in experimenting with new combinations of food products, cuisines and recipes to bring out more innovative serving skills

Rich knowledge of budgeting, procurement, menus & prices, understanding of hygiene & health, safety regulations, developments in food nutrition, technology & methods.

Pays major attention to reducing the food costs, providing outstanding customer service, maintaining the highest quality of food served and working closely with all colleagues.

Has extensive knowledge of security and health and safety including fire and emergency procedures and crowd management.

Proficient in menu planning, operations management & maintenance of a hygienic environment.

Ensures high-end services to guests so that they remain regular patrons of the Restaurant /Hotel and also prompts them to refer their family, friends & business associates to the hotel.

Excellent relationship building and negotiation skills. Distinction of establishing optimum relationship with team members to create harmony and cordial environment.

PROFESSIONAL EXPERIENCE

Cafe Culture (Varun Group of Companies), Salem

Branch Manager- September 2020 – Present

Nestled in the heart of Salem, Café Culture is a unique destination to chill, relax and enjoy unlimited food with friends and family.

Maintaining the restaurant’s revenue, profitability, quality goals and ensuring efficient restaurant operation, as well as maintaining high production, productivity, quality, and customer-service standards.

Coordinating daily Front of the House and Back of the House restaurant operations.

Delivering superior service and maximize customer satisfaction and respond efficiently and accurately to customer complaints.

Regularly reviewing product quality and research new vendor

Appraising staff performance and providing feedback to improve productivity.

Estimating future needs for goods, kitchen utensils, cleaning products and ensuring compliance with sanitation and safety regulations.

Managing restaurant’s good image and suggesting ways to improve it.

Controlling operational costs and identify measures to cut waste.

Creating detailed reports on weekly, monthly and annual revenues and expenses.

Promoting the brand in the local community through word-of-mouth and restaurant events.

Recommending ways to reach a broader audience (e.g. discounts and social media ads)

Training new and current employees on proper customer service practices.

Implementing policies and protocols that will maintain future restaurant operations.

Monitored stock movement to achieve optimum food cost, kitchen standards and overall objectives.

Holiday Inn Resort - Hainan Clearwater Bay -China

Intern – Bartender- May 2019 – July 2020

Prepared alcohol or non-alcohol beverages for bar and restaurant patrons, interacted with customers, took orders and served snacks and drinks.

Assessed customers’ preferences, made recommendations, presented bar menu and mixed ingredients to prepare cocktails.

Created a welcoming and enjoyable experience to customers by maintaining a friendly, accommodating and positive attitude.

Restocked and replenished bar inventory and supplies and complied with all food and beverage regulations.

Managed all operations in the restaurant independently, restocked depleted items daily and helped to prepare for events.

Worked diligently and assisted co-workers when necessary and imparted training to newly recruited staff.

Kriyard - Prestige - Kumbakonam, T.N.

Intern - Housekeeping - January 2019 - May 2019

Cleaned all floors assigned to and ensured that the hotel cleanliness standards are maintained in all areas of responsibility.

Recognized and reported all missing, damaged or sub-standard furniture, fixtures and equipment.

Maintained the cleanliness of guest foyers and corridors by performing wall washing, vacuuming, dusting of furniture and cleaning of all light fixtures including ceiling fixtures.

Fulfilled any guests’ request e.g. laundry pick-up, delivery of toiletries and any other requests.

Supported room attendant in maintaining correct supplies of linen in closets and delivered these supplies to the floors if needed.

PREVIOUS EXPERIENCE

Vainaav Boutique Hotel – Kumbakonam - Intern –Waiter - May 2018 - Oct.2018

Hotel Chela -Star Luxury Hotel – Kumbakonam - Intern –Waiter – Nov. 2017 – April 2018

NI

SEAFARER CERTIFICATION

22ZQ7621

Balaji Shanmugavel - CDC No.KOL 135791 - INDoS No. 22ZQ7621

S Sea Skills Maritime Academy, Periyanaickenpalayam,T.N.

Certificate of proficiency in Security Training for Seafarers with Designated Security Duties. Certificate No.403022662112300110

Certificate of proficiency in Personal Survival Technique, Fire Prevention & Fire Fighting, Elementary First Aid and Personal Safety and Social Responsibilities. Certificate No.40302261012202212

CDC – Continuous Discharge Certificate. No. KOL 135791

EDUCATION

NIMS- INTERNATIONAL INSTITUTE OF HOTEL MANANGEMENT - KUMBAKONAM

Bachelor of Science (B.Sc) - Catering & Hotel Administration - 2016-2019

SANIYA AVIATION AND TOURISM COLLEGE – HAINAN - CHINA

Hotel Management - July 2019 - July 2020

PERSONAL INFORMATION

DATE OF BIRTH: 15th FEBRUARY 1999 ■ GENDER: MALE ■ NATIONALITY: INDIAN ■ LANGUAGES KNOWN: ENGLISH, TAMIL AND HINDI ■ LEARINING: CHINESE AND FRENCH ■ inkedin.com/in/bala-ji-ab30a922b

BALAJI SHANMUGAVEL

HOTEL MANAGEMENT PROFESSIONAL

CDC NO: KOL 135791 INDoS No.22ZQ7621

Hotel Management Operation Management Customer Service

CONTACT

Phone: +91-769*******

E-mail:aduto5@r.postjobfree.com

CORE

COMPETENCIES

Professional Skills

Dining Room and Bar Management

Accounting

Food & Beverage Operations

Service Industry Laws & Ethics

Management

Guest Relations

Purchase & Inventory

Event Planning

Cost Management

Leadership

House Keeping

Staffing and Training

Staff welfare

Team Management

Contact this candidate