Service Representative Front Desk

OBJECTIVE

Motivated, dependable professional seeking a position that allows me to utilize my interpersonal, organizational, and administration skills in fast-paced office environment

HIGHLIGHTS

●Multi-line phone systems

●Filing

●Documentation

●Orders / Receives office supplies

●Inventory management

●Meeting support

●High volume office environment

●Communication

●Customer service

●Dedicated team player

●Microsoft Office

●Clerical duties

WORK EXPERIENCE

Credit Union 1 Chicago, Illinois

Member Solutions Specialist / Receptionist August 2014 – Present

●Oversaw lobby/receptionist area by guiding incoming visitors, directing their requests to proper departments, and managed multi-line phone system.

●Assisted management and associates with various clerical duties, such as mail orders and UPS requests, check orders, processing loan denial letters, and supply orders

●Record all incoming mail-in bank deposits and verify completion, organize and file all branch teller work

Orlando Federal Credit Union Orlando, Florida

Member Relations Associate Sept. 2010 – August 2014

●Performed authorized account maintenance or data changes for new and existing members

●Assisted with branch operations and balancing, including teller cash drawers, coin vault, ATM machines, and night depository

●Processes member transactions; deposits, withdrawal, payments, and share to share transfers, etc.

Best Western Hotel Oak Forest, Illinois

Guest Service Representative July 2008 – February 2010

●Responsible for all front desk operations: high volume telephone calls, reservation inquiries and requests, check ins, check outs, and special accommodations

●Accounted for all monetary activity including payment allocations and receipt, additional charges upon check out, and pre-reserved accommodation requests for groups and individuals

●Required to upsell hotel accommodations and services to generate revenue and meet company objectives

●Exceeded hotel performance standards by providing high-quality guest service

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