BENITE LUSHIMA

Houston, TX ***** • 346-***-**** • adutms@r.postjobfree.com

Professional Summary

Goal oriented individual with a strong customer service background looking for a new opportunity to serve. Career driven and self-starter, I am looking to learn and grow within an institution.

Skills

Conflict resolution

Extremely organized

Interpersonal and written communication

Team leadership

Team liaison

Data management

Skilled in Microsoft office

Data entry

Bilingual: French & English

Work History

SB Global

Customer Service Representative – Houston, TX June 2019 to June 2022

Handle over 100 inbound calls on a daily.

Process/ modify/ cancel orders for customers.

Troubleshoot issues for customers who are experiencing problems.

Manage and maintain processes and communications.

Respond to inquiries via email.

Liaison for Customer Service with other departments.

Train agents on how to properly communicate to field through Zendesk.

Perform other duties as assigned or requested.

Processed Refunds, researched Chargebacks from Financial Institutions

Pinnacle Logistics

Administrative Operator– Houston, Tx October 2016 to June 2019

Coordinate communication between various departments, schedule meetings, distribute reports

and keep all parties informed of general business operations.

Assist customers and handle general inquiries.

Liaise with other departments and vendors to obtain and update project information or materials.

Coordinate project and operations audits, inventories, and shipments.

Communicate with the NCC if/when Outbound flights are delayed.

Assist with providing solutions with any ongoing issues between client and company.

List all case reports in YMS when planes/trucks are late arrivals or departures.

Ensure all departmental commitments for product receiving, stowage, truck/plane loading and

delivery services are met.

Ensure all work was within the Service Level Agreement (SLA).

Vodacom

Customer Service Lead – Kinshasa, Congo August 2015 to October 2016

Trained agents on how to properly communicate in an Inbound Call Center.

Liaise between Call Center and other departments.

Performed other duties assigned or requested.

Handled escalated calls or inquiries.

Cancelled orders that were duplicates or requested by customer.

Processed Refunds, and researched chargebacks from financial institutions.

Provide feedback to agents based off a weekly report on QA.

Education

Associate Degree 2015 Business Management

Contact this candidate