Cleaning Jobs Service Representative

CASSANDRA PRINCE

*** ******* ***, ******* ** ****6

Email: adutlj@r.postjobfree.com

Phone: 954-***-****

To obtain the opening position within your organization where I can use my skills to benefit the company, learn new skills, and use these new skills to aid in the organization’s achievements. Equally capable of working alone as well as with a team, and comfortable exercising imitative and solving problems.

EDUCATION Capella University- 2022

BS in Business, major in Human Resource Management

College of Westchester- 2021

Associate Degree in Medical Assistant Management

US Career Institute- 2015

Certificate in Medical Billing and Coding

Colbourne College - 2008

Level one Certificate in Business Organization

EXPERIENCE

Community Training Coordinator: October 2022 – Present

Drug Free Moore County, Carthage NC 28327

Monitoring community activities and maintaining a calendar of events to promote awareness of the organization’s mission.

Coordinating volunteer opportunities for members of the community and managing a volunteer database.

Recruiting volunteers and managing their schedules, including training and orientations before they begin their duties.

Maintaining relationships with local business and community leaders to identify opportunities for corporate donations or partnerships.

Liaising with local business and community leaders to identify community needs and mobilize resources to meet those needs.

Concierge: March 2017- September 2019 (Full time- 40 hours)

The Gramercy, White Plains NY 10601

Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.

Receives, stores, and/or delivers mail and luggage.

Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

Greet guests and visitors warmly and make them feel welcome and attended

Records and file all Incident Reports, in person or by phone, brought to the Front Desk.

Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc.

Maintain inventory of supplies and order new stock as needed

Administrative Assistant: January 2014-February 2017 (Full time – 40 hours)

W Beverage Group Ltd, Mount Vernon NY, 10550

Answering or transferring phone calls and taking messages for manager.

Maintaining the office calendar.

Use a variety of computer software (Outlook, Excel, Word

Writing memos, correspondence, invoices, receipts, spreadsheets, and other reports as needed

Keeping the office database and filing system up to date and organized

Purchasing office supplies and work with vendors

Working with office equipment vendors to purchase and maintain office equipment

Administrative Assistance June 2010- February 2013 (Full time – 40 hours)

Tenolet limited, Kingston Jamaica W.I.

Provide administrative and secretarial support, inbound calls handling and routing to appropriate personnel.

Outbound calls for customer outreach and follow up, assisted with scheduling cleaning jobs daily.

Timely customer communication to minimize complaints.

Established segmented client database that helped the company marketing efforts.

Prepares agendas, takes notes at meetings, composes, and prepares minutes for review and signature.

Prepares purchase orders and requisitions.

Use a variety of computer software (Outlook, Excel, Word

Customer Service Representative July 2009- November 2010 (Full time – 40 hours)

E Services Jamaica Limited, Portmore Jamaica

Call center environment, fielding inbound calls regarding order status,

Product enquiries as well as handling customer complaints.

Position requires speedy resolution of complaints satisfactorily for both the customer and the company.

SKILLS My relevant skills include:

Effective communication

De-escalating and problem solving when dealing with a difficult customer

Attentiveness, positivity, and empathy towards customer issues while maintaining focus on the desired company outcome.

Ability to adapt to different situation and to work in pressure environments

Contact this candidate