Customer Service Account Coordinator

Phillip M Allison

adutld@r.postjobfree.com • 412-***-**** LinkedIn URL

Deadline-driven and goal-focused individual, who excels in fast-paced, team-based environments. Analytical, detail-oriented and exceptionally organized with vast experience at driving on-time and within budget completion of projects by streamlining operational workflows. Maximizes client satisfaction by providing excellent service, and resolving complex issues resulting in an improvement of overall customer experience. Strategic thinker with a solid history of generating and executing customer-centric plans in line with long-term corporate goals. AREAS OF EXPERTISE

● Customer Service & Support

● Team Leadership & Direction

● Client Satisfaction & Retention

● Complex Problem Resolution

● Project Management & Control

● Client Relationship Management

● Profit & Loss Management

● Documentation & Recordkeeping

PROFESSIONAL EXPERIENCE

Owens Marks Group, Pi sburgh, PA 2017 – present

Customer Experience Manager

● Development and implementation of customer experience policies and procedures

● Coaching, training and motivating staff to perform effectively by creating an environment where employees understand their value to the organization

● Sets goals and reports progress on contact centered metrics

● Directed focus on customer satisfaction by addressing customer "pain points"

● Ensures on-time completion of projects by overseeing ongoing activities including; deadlines, assignments, project progress, and timely response to customer feedback

● Excellent ability to analyze and improve organizational processes

● Management of quality assurance programs

Employment Gap, Pi sburgh, PA 2012-2017

Family Caretaker

Xerox Corporation, Pi sburgh, PA 1995 – 2012

Account Coordinator

● Streamlined workflow by managing and directing project fundamentals, including scope, estimation, resource identification, project timelines, budget reporting, and team coordination.

● Increased revenue and minimized expenses through profit and loss administration.

● Expanded business operations by developing new proposal contacts, while completing and submitting proposals.

● Supported employees to meet all contract requirements by overseeing accounts and interfacing with account representatives.

● Maintained accurate records of cash flow.

● Strengthened organizational workforce by developing, recognizing, and retaining team members.

● Boosted staff productivity by training employees on day-to-day operations and new/existing procedures.

● Enhanced employee motivation by providing expert-level leadership.

● Maximized brand awareness by assisting with development of website content and marketing communication plans.

● Resolved complex problems by; accumulating data, conceptualizing appropriate solutions, and implementing remedies.

EDUCATION

Degree Type / Program Title – Institute Name, Location TECHNICAL PROFICIENCIES

Microsoft Office Suit Variable Billing Systems QuickBooks

Contact this candidate