Amber Bell

Customer Service Representative

Fort Worth, TX 76155

adutlb@r.postjobfree.com

+1-214-***-****

To use my diverse skills and abilities in a broader capacity. Authorized to work in the US for any employer

Work Experience

Fraud Analyst

Bank of America - Dallas-Fort Worth, TX

November 2018 to Present

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. Perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Follow established procedures and guidelines and research utilizing multiple systems and tools. Agency Manager

BAJA AUTO INSURANCE - Arlington, TX

April 2018 to July 2018

Pivot sale to Auto, Life and homeowners insurance. I am also the manager at my location. I am responsible for training, marketing, filing, scheduling, payroll and also to provide exceptional customer service. Representative

State Farm Insurance Inc - Duncanville, TX

October 2017 to April 2018

Sales Representative.

Insurance Agent

GEICO - Richardson, TX

May 2016 to October 2017

Licensed Personal and Casulty Insurance Agent. Responsible for maintaining policies. Staff Assistant, Corporate Account/Government Liaison Dollar Thrifty Automotive Group - Tulsa, OK

October 2013 to May 2016

Responsible for maintaining government and corporate account information.

• Generate vouchers for corporate and licensees' locations.

• Monitor information transmission between the accounting and reservation systems, research and resolve transmission errors.

• Respond to toll free calls, sell and service corporate accounts, resolve problems and issues, and assist licensees and corporate stores with reservation and account issues.

• Responsible for resolving customer complaints and issues by email.

= Responsible for setting up corporate accounts after Hertz Sales Representatives attain their business. Loyalty Agent

Dollar Thrifty Automotive Group - Tulsa, OK

August 2012 to October 2013

Established Blue Chip and Express accounts for new customers.

• Processed incoming calls, emails, and faxes.

• Assessed the nature of the contact, answered questions. resolved related issued or referred customer to appropriate personnel.

• Resolved Blue Chip and Express account discrepancies. maintained customer profile information, deleted inactive accounts and compiled associated reports for management.

• Research and resolved issues while working with travel agents as appropriate. Customer Service Agent

Dollar Thrifty Automotive Group

July 2008 to July 2011

Processed incoming calls

• Assessed the nature of the contact, answered questions. resolved related issued or referred customer to appropriate personnel.

=Set up cases for extensive research

Education

High school or equivalent in GED

Meridian Technology Center

October 2015 to January 2016

Diploma

Desoto High School - DeSoto, TX

2000 to 2004

Skills

• Microsoft Office (10+ years)

• Customer Service

• Call Center

• CSR

• Customer Care

• Quality audits (3 years)

Certifications and Licenses

P&C Insurance License

March 2016 to December 2018

Property and Casulty Insurance License

Additional Information

SKILLS

• I have strong skills in Fastlane, TLS, ROC, RES GUI, Power center, Gauge, Webdocs, Rentworks, OFFS, Chase Paymentec, Microsoft Word, Excel, PowerPoint and Office, Synergy, NICE, TSYS and others as needed. I most recently acquired JDE and Sage Saleslogix. Proficient in TurboRater

• 17 years customer service

• Solid interpersonal skills with the ability to work with personnel at all organization levels, with Customers and franchisees.

• Proficient in the use of Internet

• Strong oral and written communication skills.

I am also very knowledgeable in Quality Assurance.

Contact this candidate