Data Entry Customer Service
Resume:
Tamela McLean
Laurel Hill, NC *****
**************@***.***
Energetic with years of experience in fast-paced environments. Organized and professional. Adept at managing multiple projects with ease using expert time management methods. Focused on driving productivity and exceeding objectives.
Authorized to work in the US for any employer
Work Experience
Medical Scheduler
Roth Staffing (Carolina Behavorial Care) - Pinehurst, NC December 2022 to Present
Answering telephone calls in a prompt and polite fashion Scheduling new and follow-up appointments
Registering patients on the phone and perform insurance verification Ensuring follow up patients' information is updated in the system and making reminder visit calls Monitoring portal requests for appointments and call patients to schedule Working the wait list/reminder list to schedule appointments Verifying Medicaid/Medicaid HMO, Medicare and Commercial Insurance eligibility Reviewing eligibility alerts
Use Advance MD
Member Care Coordinator (Temporary-Contract)
Community Care of North Carolina (CCNC) - Remote
January 2022 to July 2022
Implement policies and procedures
Data Entry
Call Medicaid patients to do assessments and update profile Provide resources for housing, food, and transportation Provide resources for patients and families
Provide excellent customer service
Make referrals for Medicaid patients
Eligibility Specialist
S.C. Department of Social Services - Bennettsville, SC April 2021 to November 2021
Data Entry
Implement policy and procedures
Answer questions about clients cases
Approve or Deny cases
Screen applications for information needed
Conduct phone interview for SNAP and TANF
Answer phones
Continual Training
Assist with disaster relief when needed
Provide excellent customer service
Human Resources Manager/Recruiter (Seasonal)
UPS - Southern Pines, NC
September 2020 to January 2021
Review applications, data entry, background checks, look for qualified applicants, interview potential candidates, recruit candidates, tours, orientate candidates, fill job orders, assist new candidates and other duties.
Staffing Assistant
Mega Force Staffing - Laurinburg, NC
December 2014 to March 2020
Greet associates
Background checks
Weekly and monthly reports
Recruit associates
Interview Associates
Fill job orders
Answer phones
Accept applications
Organize orientations
Administer drug screens
Data entry
Filing
Other office duties.
Rural Carrier Associate
United States Postal Service
October 2013 to August 2014
Rural Carrier
Cases, delivers, and collects mail along a prescribed rural route using a vehicle; provides customers on the route with a variety of services.
Sorts mail in delivery sequence for the assigned route. Receives and signs for accountable mail.
Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes. Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters. Returns mail collected, undeliverable mail, and submit monies and receipts to post office. Quality Control Auditor
Debbie's Staffing
July 2013 to October 2013
Check garments for correct size, color, and sku number. Record defects
Stack completed totes on pallet
Assistant Site Manager (Volunteer)
Jerusalem U. M. Church
February 2013 to June 2013
Responsible for daily reports
Organize daily activities
Teach kids reading and writing
Help prepare meals for the youth
Clean facility
Office Assistant (Volunteer)
Church and Community Services
October 2012 to January 2013
Answered Phones
Setup databases for records
Data Entry
Assisted clients with signing up for Church and Community Services and Christmas Cheer. Distributed Food and Clothes to needy families.
Veterinary Receptionist
Academy Animal Hospital
February 2008 to November 2011
Answer Phone
Data Entry
Filing
Greeting customers
Checking clients in and out.
Filling Pharmacies.
Make appointments for surgery and boarding.
Other office duties as assigned.
Education
Certificate in Administrative Medical Assistant
Sandhills Community College - Pinehurst, NC
May 2020 to June 2020
Certificate of General Office Practices
Richmond Community College
January 2005 to May 2005
High School Diploma
Scotland High School
June 1997
Skills
• Data entry
• Filing
• Customer service
• Switchboard
• Copying
• Excel
• Microsoft Office
• Recruiting
• Scheduling
• Word
• Employee Orientation
• Administrative Experience
• Typing
• Interviewing
• Human Resources
• Human Resources Management
Assessments
Data entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Highly Proficient
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative support professional fit — Highly Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Medical receptionist skills — Expert
August 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Protecting patient privacy — Highly Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Recruiting — Proficient
June 2022
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Protecting patient privacy — Highly Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Data Entry, Customer Service, Switchboard, Word Processing, copying, faxing, and filing. Microsoft Word, Excel, Access, PowerPoint, Adobe, and other programs.
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