Tamela McLean

Laurel Hill, NC *****

adutkl@r.postjobfree.com

+1-910-***-****

Energetic with years of experience in fast-paced environments. Organized and professional. Adept at managing multiple projects with ease using expert time management methods. Focused on driving productivity and exceeding objectives.

Authorized to work in the US for any employer

Work Experience

Medical Scheduler

Roth Staffing (Carolina Behavorial Care) - Pinehurst, NC December 2022 to Present

Answering telephone calls in a prompt and polite fashion Scheduling new and follow-up appointments

Registering patients on the phone and perform insurance verification Ensuring follow up patients' information is updated in the system and making reminder visit calls Monitoring portal requests for appointments and call patients to schedule Working the wait list/reminder list to schedule appointments Verifying Medicaid/Medicaid HMO, Medicare and Commercial Insurance eligibility Reviewing eligibility alerts

Use Advance MD

Member Care Coordinator (Temporary-Contract)

Community Care of North Carolina (CCNC) - Remote

January 2022 to July 2022

Implement policies and procedures

Data Entry

Call Medicaid patients to do assessments and update profile Provide resources for housing, food, and transportation Provide resources for patients and families

Provide excellent customer service

Make referrals for Medicaid patients

Eligibility Specialist

S.C. Department of Social Services - Bennettsville, SC April 2021 to November 2021

Data Entry

Implement policy and procedures

Answer questions about clients cases

Approve or Deny cases

Screen applications for information needed

Conduct phone interview for SNAP and TANF

Answer phones

Continual Training

Assist with disaster relief when needed

Provide excellent customer service

Human Resources Manager/Recruiter (Seasonal)

UPS - Southern Pines, NC

September 2020 to January 2021

Review applications, data entry, background checks, look for qualified applicants, interview potential candidates, recruit candidates, tours, orientate candidates, fill job orders, assist new candidates and other duties.

Staffing Assistant

Mega Force Staffing - Laurinburg, NC

December 2014 to March 2020

Greet associates

Background checks

Weekly and monthly reports

Recruit associates

Interview Associates

Fill job orders

Answer phones

Accept applications

Organize orientations

Administer drug screens

Data entry

Filing

Other office duties.

Rural Carrier Associate

United States Postal Service

October 2013 to August 2014

Rural Carrier

Cases, delivers, and collects mail along a prescribed rural route using a vehicle; provides customers on the route with a variety of services.

Sorts mail in delivery sequence for the assigned route. Receives and signs for accountable mail.

Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes. Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters. Returns mail collected, undeliverable mail, and submit monies and receipts to post office. Quality Control Auditor

Debbie's Staffing

July 2013 to October 2013

Check garments for correct size, color, and sku number. Record defects

Stack completed totes on pallet

Assistant Site Manager (Volunteer)

Jerusalem U. M. Church

February 2013 to June 2013

Responsible for daily reports

Organize daily activities

Teach kids reading and writing

Help prepare meals for the youth

Clean facility

Office Assistant (Volunteer)

Church and Community Services

October 2012 to January 2013

Answered Phones

Setup databases for records

Data Entry

Assisted clients with signing up for Church and Community Services and Christmas Cheer. Distributed Food and Clothes to needy families.

Veterinary Receptionist

Academy Animal Hospital

February 2008 to November 2011

Answer Phone

Data Entry

Filing

Greeting customers

Checking clients in and out.

Filling Pharmacies.

Make appointments for surgery and boarding.

Other office duties as assigned.

Education

Certificate in Administrative Medical Assistant

Sandhills Community College - Pinehurst, NC

May 2020 to June 2020

Certificate of General Office Practices

Richmond Community College

January 2005 to May 2005

High School Diploma

Scotland High School

June 1997

Skills

• Data entry

• Filing

• Customer service

• Switchboard

• Copying

• Excel

• Microsoft Office

• Recruiting

• Scheduling

• Word

• Employee Orientation

• Administrative Experience

• Typing

• Interviewing

• Human Resources

• Human Resources Management

Assessments

Data entry: Accuracy — Proficient

August 2020

Entering data quickly and accurately

Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Highly Proficient

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Administrative support professional fit — Highly Proficient August 2020

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Medical receptionist skills — Expert

August 2020

Managing physician schedules and maintaining accurate patient records Full results: Expert

Protecting patient privacy — Highly Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Work style: Reliability — Highly Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Recruiting — Proficient

June 2022

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Medical receptionist skills — Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Protecting patient privacy — Highly Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Data Entry, Customer Service, Switchboard, Word Processing, copying, faxing, and filing. Microsoft Word, Excel, Access, PowerPoint, Adobe, and other programs.

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