Lucille Matthews

Gloucester, VA *****

aduthr@r.postjobfree.com

+1-757-***-****

Entry Level professional, pursuing a position in Leadership. Experience in Customer Service as well as Management.

Willing to relocate to: Newport News, VA - Williamsburg, VA - Toano, VA Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Comber Physical Therapy - Williamsburg, VA

July 2022 to Present

Answering phones, greetings patients, collecting copays, deductibles. Submitting for authorizations, and insurance verification via Tricare, Availity, Optum, and Aim. Input of patients data in Webpt database. Scheduling patients POC for authorized visits.

Front Desk Associate

Velocity Urgent Care - Gloucester County, VA

September 2021 to Present

Answering phones, scheduling patients, insurance verification, data entry, collecting payments, faxing, printing, general office procedures.

Nursing Care Partner

Sentara Careplex Hospital - Hampton, VA

January 2021 to October 2021

Providing patient care, vitals, getting labs draws, bladder scans, EKG, charting, admitting/discharging patients, Glucose checks

CNA

Riverside Health System - Mathews County, VA

November 2019 to January 2021

Providing ADL’s for residents, taking vitals, assisting with wound care. Documenting in epic per care plan. Working with Epic system.

Office Assistant/Medical Assistant

Advanced Cardiovascular Institute - Williamsburg, VA February 2019 to November 2019

Answering phones, scheduling, check in/out patients, using encounters, EKG, Echo test prep, insurance verification. Electronic records in program EHR, EMR, Allscripts and Misys programs, inputting of patients information. Medical Receptionist duties.

Home Care Aide

Home Care Associates - Gloucester, VA

July 2018 to October 2019

ADLs on clients, Medicine reminders, bathing, cooking, clean clients common areas, appointments Nursing Assistant

Riverside Convalescent Center - Saluda, VA

June 2018 to November 2018

ADLs, charting, vitals, feedings,

PCA/Caregiver

Clover Care - Gloucester, VA

December 2016 to February 2017

Home Care for clients, assisting with ADL's, cooking, cleaning Administrative Assistant

Lummy's Residential Services - Chesterfield, VA

March 2012 to October 2012

Office Management, Answer phones, data entry, greeting customers, working with adults with mental and physical disabilities, 10 key calculator, paperwork for new hires, running background checks, scheduling. Setting up new hire orientation and paperwork.

Data Entry, Receptionist

Office Team - Richmond, VA

February 2011 to January 2012

Answering multi-line phone, Greeting clients, setting appointments, Preparing new hires with paperwork and training. Designing bulletins for Sunday service, scheduling, assisting pastor and other staff members, mailing and postage, ordering supplies

Office Administration

UVA Health System - Charlottesville, VA

July 2000 to June 2001

Answering phones, Data Entry, Invoices, Order Pulling. 10 key calculator, General Office Procedures. Education

NA in CNA

Heart to Heart Training Center

June 2018 to June 2018

Diploma in General Studies

Orange High School - Orange, VA

Skills

• Filing

• Sales

• Allscripts

• Epic

• HIPAA

• Transcription

• Caregiving

• Medical terminology

• Nursing

• Venipuncture

• Vital signs

• 10 key calculator

• EKG

• Leadership

• 10 key typing

• Patient care

• Data entry

• Home care

• CPR

• Insurance verification

• Cash handling

• Microsoft Word

• Medical records

• Medical receptionist

• Experience administering injections

• Medical scheduling

• Cleaning

• Administrative experience

• Front desk

• Microsoft Office

• ADLs

• Medical office experience

• Cooking

• Order picking

• Clerical experience

• Hospital experience

• Management

• EMR systems

• Medical billing

• Customer service

• Documentation review

• Accounting

• Windows

• Triage

• Presentation skills

• Data collection

• Hotel experience

• Hotel experience

• Computer skills

• Guest services

• Restaurant experience

• Google Suite

• Phlebotomy

• Employee Orientation

• Office Management

• Phone Etiquette

Certifications and Licenses

CPR Certification

CNA

State Tested Nursing Assistant

BLS Certification

AED Certification

First Aid Certification

Assessments

Typing — Familiar

November 2019

Transcribing text using a standard keyboard

Full results: Familiar

Scheduling — Proficient

August 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Scheduling — Proficient

March 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Electronic Medical Records Knowledge — Proficient

February 2019

Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.

Full results: Proficient

Sales: Influence & Negotiation — Proficient

November 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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