Post Job Free

Resume

Sign in

Customer Service Operations Manager

Location:
Newburgh, IN
Posted:
January 20, 2023

Contact this candidate

Resume:

KEVIN BURGESS

**** ****** *****

Boonville, Indiana 47601

Mobile: 812-***-**** adutfg@r.postjobfree.com

CAREER SUMMARY

Operations Management, Human Resources, Finance Management, and Sales Professional with over 29 years of combined experience.

Knowledge of increasing sales year over year, developing and executing growth plans to increase sales and profits, providing premier customer service resulting in customer growth and loyalty, and leading a staff up to 90 employees. Computer software: Microsoft Office 365 – Teams, PowerPoint, Word, Excel and Outlook; QuickBooks, Workday, Salesforce, ADP, Paychex, Silkroad, PROFESSIONAL EXPERIENCE:

JERRY AIGNER CONSTRUCTION, Boonville, IN 06/2022-Present Construction

TRAYLOR INDUSTRIAL

Human Resource Manager 03/2019 – 07/2021

• Develop and Managed Implementation of Corporate Policies.

• Managed Hiring practices in the field, shop and Corporate Office

• Performed Market Analysis of Wages and Benefits to determine competitive wages to competitively bid projects.

• Developed and Maintained database of all Employee’s skill sets and past performance results.

• Promoted growth of company through sales and development of quality workforce.

• Worked with Superintendents and Supervisors to plan and organize qualified personnel to perform work on site construction projects.

• Established objectives, policies, and performance standards within the boundaries of company and contract specifications. Confer with supervisors to discuss such matters and procedures, complaints and construction problems.

• Formulated reports concerning areas related to personnel.

• Performed other related duties as assigned to improve efficiencies.

• Represent the company in project meetings and attend Strategy meetings.

• Communicate in a professional manner at all times, both written and verbal.

• Administrated the HR 2020 – 2025 Strategic Plan. TRAVELERS ALLIANCE GROUP 08/2017 – 03 /2019

Regional Operations Manager

• Managed the Operations of Human Resources recruiting skilled craftsmen. Direct and maintain all OSHA Safety requirements for Field Employees, OSHA 10, 30, in Construction, Manufacturing, and Industrial. Tradesmen International, Inc.

General Manager, Evansville, Indiana Area 09/2014 – 05/2017

• Increased sales in 2015 by 260 percent over previous year by implementing strategic Sales and Operational processes. Maintained Sales increases through 2016

• Increased profit margins by 10% when hiring on with Tradesmen, 200k above sales budget in the first Quarter.

• Effectively communicate Sales Reports and statistics while evaluating progress of growth plan strategies to sales staff and PC.

• Successfully developed and execute growth plan to increase Sales/Profits

• Meet the objectives and expectations of the position while conducting myself in the highest ethical and professional manner at all times when dealing with customers, vendors, and other employees

• Managed the Human Resources recruiting of skilled craftsmen. Direct and maintain all OSHA Safety requirements for Field Employees, OSHA 10, 30, Construction, Manufacturing, and Industrial.

• Provided premier customer service resulting in customer growth and loyalty. KEVIN BURGESS --- PAGE 2

PROFESSIONAL EXPERIENCE (CONT’D)

B.W. Rogers Co, Inc. Akron, Ohio. 10//2012 – 12//2013 Branch Manager, Evansville, Indiana Location:

Responsibilities and Accomplishments

• Increased sales between 50 to 74 percent on a monthly basis over the previous year.

• Successfully developed and executed growth plan to increase Sales/Profits of the Evansville Store achieving/exceeding monthly Sales goals.

• Demonstrated excellence in business-to-business selling adding new customers to achieve Store growth. Effectively communicated Sales Reports and statistics while evaluating progress of growth plan strategies to Store personnel.

• Managed all day-to-day operations of the Evansville Store including inventory, purchasing, personnel, scheduling, sales, service, quoting, sourcing new vendors, merchandising, etc.

• Provide premier customer service resulting in customer growth and loyalty.

• Set up new vendors for new products and services.

• Performed all functions as necessary involved in running a business unit efficiently. INTERNATIONAL SERVICES INC., Chicago, Illinois 08/2011 - 09/2012 Senior Business Consultant

• Identify constraints within Sales, Operations and Financial departments.

• Analyze management effectiveness and evaluate all in-place procedures and processes. Identify areas requiring improvement, and implement corrective measures.

• Integrate processes to increase quality, safety and efficiency.

• Built budgets to use for benchmarks within the financial department to improve decision making process and build a dashboard of leading metrics in all three departments.

• Develop strategies to optimize clients’ sales opportunities.

• Led client to reduce Cost in Rework in Installations Department Non billable hrs. $52,500.00. Convert non-billable to billable hours by implementing new policies, increasing revenue $93,600. Increase billable hours by implementing new policies, realizing an additional $74,880 in sales.

• Introduced motivation principles, concepts, and guidelines to client that maximized labor productivity without increasing net costs.

• Increased client sales $750,000.00 in two weeks. Identified and eliminated constraints in operations by changing processes and facilitating behavioral changes that cut wasted spending by $108,000.00. Used these same wasted hours and increased capacity to gain $250,000.00 in productivity. BURGESS CONSTRUCTION INC., Newburgh, Indiana 12/1992 - 09/2006 CEO/Operations Manager/Human Resource Manager/Project Manager/Sales Manager

• Coordinated Employee Benefits and Compensation, Employee Training, Presentations, Strategic Performance Management, and Human Resource Information Systems.

• Administered and coordinated Safety Programs. Leading a staff of 80-90 employees, including subcontractors, planned, executed, and finalized projects according to strict deadlines and within budget.

• Directed and managed project development from beginning to end. Operated Excavators, Bulldozers, Backhoes, Etc.

• Defined project scope, goals and deliverables; estimated resources and participants required; and developed full- scale project plans and associated documents.

• Drafted and submitted budget proposals, and recommended subsequent budget changes.

• Delegated tasks and responsibilities to appropriate personnel; communicated project expectations to team members and stakeholders; and identified and resolved issues and conflicts within team.

• Conducted onsite meetings with project managers and engineers for pre-phase walkouts. Planned, scheduled, and tracked project time lines and milestones; managed changes in project scope; and prepared and delivered progress reports, proposals, and presentations.

• Managed and directed the Maintenance department of a fleet which included Trucks and Equipment.

• Managed all Sales and Contracts for the Corporation. KEVIN BURGESS --- PAGE

EDUCATION

OAKLAND CITY UNIVERSITY, Oakland City, Indiana

Master Of Business Administration -- 2011

Bachelor Of Science in Business and Human Resources Management. UNIVERSITY OF OKLAHOMA, Perry, Oklahoma

Environmental Hazardous Waste and Emergency Rescue. DALE CARNEGIE SALES COURSE

DALE CARNEGIE BUSINESS COURCSE

CERTIFICATIONS / LICENSE

Certification in Polyethylene Welding

OSHA 10 & 30

48-hour HAZWOPER training

PRESENTATIONS / COMMUNITY INVOLVEMENT

“Helping Project Managers understand and solve project complexity” Indiana Builders Association

Warrick County Chamber of Commerce

Better Business Bureau

Privat Industry Council of Southwest Indiana (Received Employer Recognition Award)



Contact this candidate