Service Representative Parent Educator

Stephanie R. March-Hopkins, MAMFT, CHC

Mental Health Subject Matter Expert

*********@*****.*** • 417-***-****

LinkedIn • Springfield, MO

Compassionate and well-organized professional committed to serving individuals with developmental disabilities and mental illness. Passionate to support social causes to help others in improving quality of life. Skillful in identifying the needs of people requiring help, developing plans to improve well-being, facilitating clients adjust to challenges/changes, responding to crises situation, and ensuring efficiency of the service provided. Well-established ability to educate, motivate, and support others. Capable of providing counseling to address mental health concerns. Recognized for identifying improvement opportunities and implementing effective plans. Quickly adapts to new situations and software applications through sharp intuition, attention to detail, and teamwork.

Areas of Expertise

Community Services

Training & Development

Client Service

Time Management

Health & Safety

Record Management

Behavior Plan Development

Mental Counselling

Relationship Management

Professional Experience

Burrell Behavioral Health, Springfield MO 2018 – Present

System Director, Compliance

Coordinate all external compliance evaluations, as well as supervise departmental audits, staff orientations, and training. Keep track of staff policies and manuals, and communicate new or changing requirements at the agency level. Establish working ties with all departments to help the agency realize the need for compliance. Deliver annual performance reviews as well as recruit, hire, and onboard competent departmental workers. Create robust Compliance Week for 2,000 personnel and more than 50 locations across several states, as well as documentation audits. Enable CARF accreditation audits, and prepare and train the entire national organization for surveys. Update accessibility reports, monitor all program updates, and notify CARF of any changes.

●Established the compliance department from scratch for one of the major mental health institutions in the nation.

●Facilitated the creation and execution of fresh, specific programs in relation to regulatory compliance.

●Delivered proactive support for the CCBHO, billing audit reviews, Medicaid/Medicare, and insurance audits throughout the state.

●Investigated each Department of Mental Health complaint as well as each client's official complaint.

●Reviewed compliance and auditing documentation to avoid any red flags.

The Kitchen Inc., Springfield MO 2013 – 2018

Community Housing Coordinator/ Therapeutic Case Manager/ Emergency Shelter Coordinator

Assessed customers for potential mental health problems and advised using related resources. Oversaw the development, administration, and quality assurance of five federally supported programs. Maintained and periodically updated proper documents as required by federal grants and program rules. Interacted with the Board of Directors to guarantee data quality and policy and process effectiveness. Adhered to federal and state food and health rules, while placing orders for all the food and supplies needed to stay healthy.

●Mentored and trained 15 employees, as well as provided leadership to all team members.

●Improved program outcomes as well as reduced costs through effective utilization of staff, materials, and resources.

●Created annual budgets and started the first Housing First and Rapid Rehousing program in the region.

●Succeeded in closing the largest community homeless shelter while housing over 90 local families.

●Backed and monitored every HUD audit that involved client files, spending plans, and housing records.

●Identified obstacles to secure housing while maintaining the control and safety of more than 200 shelter residents.

Great Circle, Parenting Life Skills Center,Springfield MO 2009 – Present

Parent Educator

Design a curriculum for required parenting classes in cooperation with the State of Missouri and Greene County. Record client progress and create thorough reports for the courts and the Division of Family Services. Observe parent-child interactions and assess behavioral competence. Prepare for potential court appearances as an expert witness and give testimony regarding parenting observations.

●Offered efficient classroom lessons that encouraged parents and kids to change for the better.

●Aided clients in creating virtuous habits that improve their lives and the lives of their children.

●Provided crucial parenting instruction, information, referrals, and case management to program participants.

●Developed and led small-group therapy or training sessions to teach emotional intelligence and parenting skills.

Additional Experience

Merchandiser/Customer Service Representative, Roma Foods

Supply Chain Analyst, DairiConcepts LP

Education

Master's Degree in Marriage and Family Therapy, 2013

Forest Institute of Professional Psychology, Springfield MO

Bachelor of Science in Psychology Sociology, 2011

Drury University, Springfield MO

Technical Proficiencies

Navex, PolicyStat, iContracts, Relias, Cerner, Credible and AVATAR, Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Affiliations

Kids First Committee with Springfield Public Schools

Board of Director for the Borrow an Angel Foundation

Southwest Missouri Coalition for Suicide Prevent

Bancorp Advisory Committee

Graduated Magna Cum Laude

Member of Psi Chi

HCCA Member

COAMFT Member

Triple P Certified

Love and Logic Certified

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